Accelerate your customer experience roadmap across residential and business customers with Oracle Opower cloud-based digital engagement solutions. Deploy AI and behavioral science at scale toward decarbonization goals and deliver cross-channel experiences that increase customer engagement, reduce a utility’s cost to serve, and improve the customer experience and customer satisfaction.
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More than 150 utilities have deployed Opower’s cloud -based digital engagement solutions to help their customers digitally self-serve, adopt new programs, and increase customer satisfaction while meeting demand-side management targets and demonstrating the benefits of advanced metering infrastructure (AMI) investments.
Flexible deployment options—including widgets embedded directly into utility websites, seamless single sign-on pages, and APIs—give utilities unparalleled abilities to reach customers where they are.
Customers can gauge their energy consumption against similar homes in their neighborhood.
Customers can see their projected usage and cost for the current billing period as well as benchmarks for current bills against previous ones.
Drive deeper engagement with customers about their energy use by promoting a home energy audit and making it easy to complete.
Help customers visualize and explore their energy behavior, trends, and costs with appealing graphics and revealing insights.
A comprehensive library of energy-saving tips personalized for customers show the best recommendations for how to save energy in their home and money on their energy bill.
Leverage a dynamic segmentation tool to target program promotions, deliver timely announcements, and drive important web actions.
Identify customers trending toward a high bill and automatically send alerts with personalized energy insights, energy efficiency tips, and program promotions to help them save energy and money.
Powered by smart meter data, Opower weekly updates surface additional insights, such as day-by-day energy benchmarking—helping customers answer billing questions without contacting the call center.
Offer your small and medium businesses and commercial and industrial customers personalized energy insights on the web that are also mobile friendly, so they can quickly and easily understand them and take action.
Show customers their projected usage and cost for the current billing period as well as benchmarks for current bills against previous ones.
Help customers visualize and explore their energy behavior, trends, and costs with appealing graphics and revealing insights.
Insights specifically useful to business customers, such as demand heatmaps and reactive power, enable sophisticated energy managers to confidently make important business decisions.
Green button download lets business customers quickly export all their latest energy use data to the tool of their choice for easy viewing and analysis.
Some businesses may have numerous people interacting with energy use data for different purposes, such as energy management or financial and facility management. Users can easily give guests web tools and manage access to them.
Proactively identify business customers heading toward a high energy bill and automatically send alerts with personalized business energy insights, tips to reduce usage, and access to program promotions that will help save money on future bills.
Leveraging smart meter data, weekly business energy updates offer insights, such as day-by-day energy benchmarking, that will help business customers get answers to their billing and energy use questions without needing to contact the call center.
Educate and enroll customers in variable rate plans with paper or digital reports, and then proactively deliver an engaging experience that helps customers understand what time-of-use (TOU) rate plan is best based on a personalized analysis of past energy use. Customers can self-serve, shift their usage, and save money on their utility bills.
Provide an overview of rate plan options and personalized cost forecasts. Customers who complete a simple questionnaire can see how changing energy habits would affect the costs of each plan. The on-demand web tools let customers track their peak and off-peak usage, accessing data-rich visualizations and usage breakdowns.
A personalized rate plan “coach” for customers enrolled in TOU rate plans offers week-over-week comparisons of peak and off-peak usage alongside tailored recommendations for how to shift usage outside of peak energy demand periods.
Sacramento Municipal Utility District (SMUD) uses Opower digital self-service energy management in its mobile app to provide a seamless web experience and strengthen customer relationships.
Digitally engaged customers share more information, participate in more programs, and are more satisfied.
Achieve measurable customer value from AMI deployments by displaying interval energy use data directly to customers, enabling them to better manage energy use and related costs.
Make work easier for your business customers with self-service access to key energy insights, proactive alerts and energy updates, analytics for utility staff, and effective tools for sales and account manager support.
Raise customer satisfaction scores by 5% to 8% while providing personalized experiences, delivering targeted marketing, and increasing the adoption of digital experiences and customer programs.
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