Oracle Utilities
오라클 고객과 경영진이 클라우드를 통해 추진되는 혁신에 대해 논합니다.
성과 최적화를 달성할 수 있습니까?
전략적이고 효율적인 프로세스 개발
운영 최적화를 달성하는 데 있어 핵심 열쇠는 공공 서비스 업체들이 신뢰할 수 있고 안전하며 확장성이 뛰어난 기술과 프로세스를 제공하고 그 혜택이 고객들에게 돌아갈 수 있도록 돕는 기술을 채택하는 것입니다.
62%
공공 서비스 업체가 데이터 분석 스킬 격차 경험
50%
공공 서비스 업체가 고객 만족도 증대를 위해 스마트 그리드 데이터 이용
20%
공공 서비스 업체가 정보 제공 관련 자체 평가에서 A+ 달성
17%
공공 서비스 업체가 데이터 홍수에 완벽하게 대비
주요 소식
설문조사
Oracle Utilities 연구
최근 북미 경영진 100명을 대상으로 실시한 조사에 따르면 공공 서비스 업체들이 점차 클라우드를 수용하고 있습니다.
전자책
리소스
Exelon Focuses on Delivering Enhanced Customer Experience
Oracle Opower Enables ComEd to Reduce Its Carbon Footprint
SEWA Reduces Environmental Impact with Oracle Customer Care and Billing System
“Oracle Utilities Customer Care and Billing helps us to drive sustainability and make life easier for the population of Sharjah. Our customers can now receive and pay regular bills online, eliminating paper use and the need to travel to dedicated payment counters.”
— H.E. Dr. Rashid Alleem, Chairman, Sharjah Electricity & Water Authority (SEWA)
ESB Networks Powers Up Ireland’s Homes, Businesses and Critical Infrastructure with Oracle
“Oracle’s system allows us to have a real-time visualisation of the status of the entire electricity network. The interconnectivity of the NMS allows us to quickly roll-out updates to users as conditions change. This is really valuable during storms which can impact on electricity supplies to large numbers of premises.”
— Marguerite Sayers, Managing Director, ESB Networks
SEWA Drives Customer Care with Oracle Utilities
How Mercury Energy Accomplished the Impossible: Increased Brand Value and Reduced Customer Churn — All While Cutting Customer Service Costs
“At the end of the day, you cannot survive without your customer liking you and advocating for you, whether you’re a regulated utility or in a competitive market, and that’s what it’s about.”
— James Munro, General Manager, Mercury Energy
How does Glendale cut peak demand by 6% with 85% customer satisfaction? By turning AMI data into actionable insights.
“At Glendale, we’re committed to empowering our customers with the information and tools they need to save energy and money.”
— Steve Zurn, General Manager, Glendale Water & Power
Oracle Cloud Helps Utilities Make Better, Faster Business Decisions
“As a leading systems integrator and Oracle PartnerNetwork member, we worked closely with the Oracle Utilities team on co-development activities for Oracle Utilities Analytics. This solution can enable utilities around the world to leverage robust analytics capabilities and gain immediate access to valuable insight. Drawing on Cognizant’s extensive global experience and expertise in implementing Oracle Business Intelligence and working with Oracle Cloud, we are continuing to develop new implementation resources for Oracle Utilities Analytics Cloud Service for utilities worldwide.”
— John Gustafson, Vice President, Energy and Utilities at Cognizant
Tucson Electric Power Reduces Average Call Handling Time with Upgraded Oracle Utilities Customer Care and Billing System
“We wanted to implement a solution that would improve security for sensitive data, automate manual business processes, and decrease system maintenance costs. We partnered with Cognizant and Origin Consulting to upgrade to Oracle Utilities Customer Care and Billing 2.4 because it meets all our goals and more.”
— Ramon Vazquez, IT Customer Applications Supervisor, Tucson Electric Power
UTE Enables New Product Development and Facilitates Contact with Customers Through New Communication Channels
“Thanks to its flexibility, versatility, and high level of parameterization, Oracle solutions, including Oracle Utilities Customer Care and Billing, and Oracle Business Intelligence Suite, Enterprise Edition, have helped UTE quickly meet both government and business requirements that we could not have addressed with our legacy system.”
— Silvia Emaldi, Resources Manager, UTE
