검색 결과가 없습니다

검색어와 일치하는 결과가 없습니다.

원하시는 정보를 찾는 데 도움이 되도록 다음을 시도해 보십시오.

  • 검색에 사용하신 키워드의 철자가 올바른지 확인하십시오.
  • 입력한 키워드에 동의어를 사용하십시오. 예를 들어 “소프트웨어” 대신 “애플리케이션”을 사용해 보십시오.
  • 아래에 표시된 인기 검색어 중 하나를 사용해 보십시오.
  • 새로운 검색을 시작하십시오.
인기 질문

Premier Support features at a glance

At Oracle, providing great support is as important as providing great products. Oracle Premier Support provides essential software updates and new releases, proactive support tools, and 24/7 service to help you mitigate risk, reduce cost, and gain competitive advantage.

What you get with Oracle Premier Support

Trusted

Oracle Premier Support

40 years of delivering award-winning service.
yes
People, process, and technology to support 430,000 customers globally.
yes
An indisputable international footprint: 12,000 customer support and service specialists, speaking 29 languages, and engineers available 24/7 across 175 countries.
yes
Unparalleled innovation—$64B in R&D since FY04.
yes
20,000 partners across the globe.
yes

Secure

Security features at every layer of the stack—applications, database, middleware, OS, and hardware.
yes
Oracle has the tools, owns the source code, and has the ability to develop security updates.
yes
Regression testing across the full stack at the core application/database code level.
yes
Critical patch updates, security alerts, and bulletins.
yes
Oracle software security assurance—Oracle’s industry-leading standard for security innovation.
yes

Comprehensive

Support for products across one unified support organization, platform, and support offering.
yes
Support and development with a single point of accountability, for a more seamless customer experience.
yes
Program updates, fixes, security alerts, and critical patch updates.
yes
Tax, legal, and regulatory updates.
yes
Priority service request handling for software.
yes
2-hour onsite hardware service for systems.
yes
My Oracle Support portal
  • Submit and track service request(s).
  • Access an extensive knowledgebase with more than 1 million resolutions.
  • Access knowledge from My Oracle Support community experts, customer peers, and Oracle Support engineers.
  • Dramatically reduce issues and issue resolution times with tools for proactive support and service automation.
  • Access useful information and tools including: health checks, patch and maintenance advisors, product information centers, certification, configuration change history, upgrade advisors/documentation, system analysis, Oracle Auto Service Request, support accreditation, support advisor webcasts, support essentials webcasts, and more.
yes

Oracle Applications Unlimited—continuous innovation and a commitment to Oracle Premier Support through at least 2031 on Oracle E-Business Suite, JD Edwards EnterpriseOne, PeopleSoft, Siebel, and Hyperion.

yes
Investment protection with Oracle’s Lifetime Support, the industry’s most comprehensive support coverage. Premier, Extended, and Sustaining Support for Software, Applications Unlimited, Hardware and Operating Systems.
yes
Anytime access to past, pending, and future renewals on My Support Renewals.
yes

More about Premier Support

Top 7 reasons customers commit to Oracle Support
Is your software vulnerable to cybercrime?
Learn more about Applications Unlimited

Get started

Sign in to My Oracle Support

Specialized Oracle Support tools and resources at your fingertips.


My Support Renewals

View past, pending, and future renewals. Save time. Renew online.


Contact support sales

Interested in learning more? Talk to a team member.