Billings Clinic lowers documentation burden with Oracle Health Clinical AI Agent
Healthcare system serving Wyoming, Montana, and the Dakotas can now focus more on patient interaction, less on notetaking.
United States | Healthcare
“We chose Oracle Health Clinical AI Agent because it demonstrated it could actually reduce the burden of documentation.”
Video: Billings Clinic Reduces Burden with Oracle Clinical AI Agent (2:55)
Billings Clinic – Logan Health, a network of 25 hospitals serving a vast rural area across Montana, Wyoming, and the Dakotas, faced mounting clinician burnout as its 1,200 physicians and other advanced practice clinicians juggled direct patient care and time-consuming, inefficient documentation processes. Physicians had to take notes manually during each patient discussion, then enter the notes into the patient’s EHR, while dealing with calls, emails, and other interruptions. Such administrative work left the group’s physicians feeling fatigued and dissatisfied, and it cut into the time they could focus on patient care. It became clear to Billings Clinic – Logan Health that this administrative load posed a risk to staff retention and the patient experience. The organization needed to help streamline and automate clinical notetaking.
Why Billings Clinic chose Oracle
Billings Clinic – Logan Health selected Oracle Health Clinical AI Agent after a comprehensive evaluation that included competing voice-to-note and documentation solutions. Billings Clinic – Logan Health physicians found Oracle Health’s solution to be particularly effective at helping reduce documentation workloads and cognitive fatigue, producing relevant clinical notes directly from patient-physician conversations. The solution’s seamless integration with Oracle Health Foundation EHR was also a major differentiator: Rather than relying on complex interfaces, Oracle’s solution enables notes to flow automatically into physician workflows. Additionally, Billings Clinic – Logan Health valued Oracle’s clear roadmap for future enhancements within Oracle Health Foundation EHR—capabilities other vendors had yet to fully demonstrate.
Results
After implementing Oracle Health Clinical AI Agent, Billings Clinic –Logan Health reported achieving significant, measurable benefits. Since go-live, Billings Clinic – Logan Health has significantly improved efficiency, demonstrating a 37.59% reduction in average adjusted documentation time and a 16.69% reduction in average adjusted time spent in Oracle Health Foundation EHR per patient. Collectively, these gains contributed to an 18.36% increase in the number of patients seen, successfully shifting a large portion of clinician time from documentation to patient interaction.[1]
Physicians consistently report spending less time on clinical documentation, letting them complete patient notes within their workdays rather than having to stay late or take work home. The time savings frees them up to focus on direct patient care and personal commitments. This shift has also contributed to improved work-life balance and a notable decrease in cognitive fatigue. These efficiency improvements directly address the core challenge Billings Clinic – Logan Health faced: administrative overload and physician burnout, which threatened staff retention and the quality of patient care.
Furthermore, with documentation completed quickly, clinical information is now available to other departments in a timelier manner. Physicians who previously experienced challenges with timely or complete charting are now demonstrating greater consistency, which may support safer, high-quality care and improve communication among multidisciplinary teams.
Billings Clinic – Logan Health’s deployment of Oracle Health Clinical AI Agent at scale—serving more than 9,000 employees and 1,200 physicians across 80 specialties—demonstrates the capacity to support complex, multisite healthcare environments. Feedback from patients has been positive, with many noting that physicians now provide more focused attention during visits.
The Oracle solution not only can help improve physician efficiencies and reduce burnout, but it also supports Billings Clinic – Logan Health’s strategic goal of attracting and retaining top clinical talent in a highly competitive workforce.
[1] Billings Clinic – Logan Health Family Medicine physicians (22 out of 59) using Oracle Health Clinical AI Agent >75% of their notes. Data pulled from Lights on Network and Oracle Health Advance, comparing 2/1/24 - 4/31/24 to 2/1/25 - 4/31/2025.
About the customer
Billings Clinic – Logan Health, Montana’s largest independent health system, serves a vast rural region with 25 facilities and more than 1,200 clinicians.