September 18–22, 2016 | San Francisco
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Oracle OpenWorld 2015 Support and Services

Oracle Support and Services at Oracle OpenWorld 2015

Support for All Your Oracle Solutions

Tips and Best Practices from the Front Lines

Working side-by-side with millions of Oracle users around the world, we’ve developed a keen sense for solutions that work. We’ve expanded our insights, captured time-saving tips, and honed best practices that create value, drive down cost, and reduce risk.

Oracle OpenWorld provides an exclusive, once-a-year opportunity to interact with Oracle customer success teams, Oracle thought leaders, and Oracle Support and Oracle Consulting experts all in one place and with one purpose—to help our customers succeed. With 53 sessions, hands-on demos, special events and more—you’ll find relevant, practical, and useful information based on years of customer success.

Conference Highlights

For details on all sessions, please refer to the Oracle OpenWorld Session Catalog or the Focus On Oracle Support and Services document.

Oracle Premier Support Conference Sessions

Discover powerful proactive support tools and learn best practices to help you get the most out of your time and your Oracle products. View the complete list of sessions.

Featured sessions include:

  • Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
  • Maximize Your Investment in the Oracle Cloud Platform
  • Best Practices for Supporting and Maintaining Oracle Exadata
  • Support for Your Oracle E-Business Suite 12.2 Upgrade

Oracle Advanced Customer Support Conference Sessions

Learn best practices from Oracle experts, who are joined by customers leveraging Oracle Advanced Customer Support to enable success in their enterprise. View the complete list of sessions.

Featured sessions include:

  • Hybrid Cloud Best Practices: Migrating to Public Cloud Platform as a Service
  • SaaS How-Tos: Minimize Implementation Risk and Improve the User Experience
  • Power Up to Oracle Database 12c: Upgrade Paths for Maximum Value
  • Deploying a Private Cloud with the Oracle Cloud Platform: Customer Case Study

Oracle Consulting Conference Sessions

Hear directly from Oracle experts joined by customers who are leveraging Oracle Consulting for faster adoption and ROI to help them succeed using the Oracle stack—from applications and middleware through database and systems. With architecture, upgrade, and migration services, Oracle Consulting helps you achieve your goals quickly and effectively. View the complete list of sessions.

Featured sessions include:

  • An Evolutive Approach to HCM Cloud that Benefits Your #1 Asset
  • Effectively Migrating from to Oracle Sales Cloud

Business Transformation Conference Sessions

In these informative sessions presented by Oracle thought leaders, you’ll hear first-hand how organizations are developing sharper, smarter, faster strategies. These strategies help them grow and meet today’s changing business requirements with modern business platforms that drive innovation, create value, lower cost, and reduce risk. View the complete list of sessions.

Featured sessions include:

  • Maximize your investment in Oracle ERP Cloud
  • DIRECTV Boosts Competitive Advantage with a More Personalized Experience
  • Transforming a Global Company’s Legacy Enterprise Platform to Modern Practices
  • Maximize Your Investment in Oracle HCM Cloud

Oracle University

Make the most of your Oracle OpenWorld investment. Oracle University is hosting preconference training on Sunday, October 25, 2015. This is a one-day training event with eighteen unique deep-dive training sessions. Choose from sessions that cover the most popular Oracle technology topics and are taught by our expert instructors. Don't miss this one-of-a-kind opportunity. Learn more about these single-day training sessions.

Training sessions include:

Oracle Software Security Assurance

Did you know that one of the greatest benefits of Oracle Premier Support is an enhanced security posture for your organization as a result of Oracle’s security assurance activities? Presented by security experts, these sessions will provide you an insight into how and why security attacks occur, the factors that could mitigate such attacks, and ways to prevent security breaches. You will be able to learn about common mistakes made by organizations when developing applications or using third-party code, as well as mistakes made while deploying and maintaining these applications. Learn more about Oracle Security at Oracle OpenWorld.

Featured sessions:

  • The Bad Guys Are After You—Are You Ready?
  • Are Your Developers Killing You?

Networking Events and Opportunities

My Oracle Support Monday Mix Event

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, October 26 from 6:00 to 8:00 p.m. at a new location—Fang Restaurant—just a three-minute walk from Moscone Center on Howard Street.

After a busy day at Oracle OpenWorld, take a break and unwind with your peers. Stop by and get to know the Oracle Support engineers you depend on, as well as key Oracle Support executives and developers, over drinks and hors d’oeuvres at Fang—a family-owned restaurant known for its exciting and seasonal fare. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our website for more details. We’ll see you there!

Oracle Support Stars Bar and Mini-Briefing Center

Visit us Monday, Tuesday, and Wednesday in the Moscone West Exhibition Hall (Booth 3361) for answers to your toughest support questions, along with 10-minute briefings that provide tips and best practices for maintaining, supporting, and upgrading Oracle products. As always, our experts are on hand to speak with you about all of Oracle’s most popular products—from systems and databases to middleware, applications, and cloud. You can also learn about Oracle Advanced Customer Support, which offers personalized and proactive mission-critical support for organizations seeking to maximize the availability, performance, and value of their Oracle solutions. Learn more.

Oracle Services Center

Are you considering a move to the cloud but aren’t sure how to get started? To help you define a strategy and take maximum advantage of this technology, Oracle Consulting delivers architecture, migration, and implementation services to help you quickly and effectively deploy your cloud environment. Whether you’re moving to an Oracle Cloud application, managing existing Oracle applications, or tying them all together, Oracle Consulting experts have years of experience to help you reduce risk, save time, and lower costs. Stop by the Oracle Services Center during Oracle OpenWorld to meet with an expert, network with peers, discuss best practices, and learn more.

The Oracle Services Center is conveniently located in Moscone Center West on Level 3. Meet with an expert during these times:

  • Monday, October 26: 9:45 a.m.–5:30 p.m.
  • Tuesday, October 27: 9:45 a.m.–5:30 p.m.
  • Wednesday, October 28: 9:30 a.m.–4:30 p.m.
  • Thursday, October 29: 9:45 a.m.–3:15 p.m.

Services Demo Pods

Looking to get the most from leveraging Oracle Cloud Services? Want to see cutting-edge services and support tools in action? Services demo pods that feature the latest services innovations can be found at the Oracle OpenWorld DEMOgrounds within key product areas.

Moscone South

  • Innovations in My Oracle Support and Oracle Proactive Support Tools
  • Maximize Your Investment in Oracle Technology Cloud Services Support
  • Oracle Advanced Customer Support—Complete Database Lifecycle Management

Moscone North, Lower Level

  • Oracle Platinum Services—Extreme Support for Engineered Systems (in the Engineered Systems Showcase)

Moscone West

  • Maximize Your Investment in Oracle ERP Cloud Services Support
  • Have Questions About Your ERP Application Strategy? Ask Oracle Consulting

Palace Hotel

  • Maximize Your Investment in Oracle HCM Cloud Services Support