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Oracle HR Help Desk

Deliver quick, consistent, and intelligent HR services to every employee. Oracle HR Help Desk is a scalable and unified service request management solution that makes it easy for employees to find answers without the risk of sensitive data getting into the wrong hands.

Video: Oracle HR Help Desk (2:34)

Explore Oracle HR Help Desk

HR service delivery

Multichannel HR inquiries

Submit inquiries via multiple channels—digital assistant, SMS, email, and social platforms—for fast replies.

HR service request assignment

Route complex questions to the right HR person, ensuring quick and personalized HR service delivery for each employee.

Tailor workflows for automatic routing

Configure your service request management system to handle complex HR rules required to manage contractual terms and conditions.

Contextual collaboration

Enable collaboration within each case via conversations and document sharing among stakeholders.

Intuitive knowledge base

Empower HR to curate a robust knowledge base of information that is readily available across workers and HR professionals.


Service request analytics

Service request tracking

Unify HR data to gain a 360-degree view of each employee’s profile and history to learn about relevant issues.

Trend analysis

Clearly identify which types of cases and inquiries are trending, enabling you to proactively resolve broader issues.

Embedded business intelligence

Leverage embedded Oracle Transactional Business Intelligence to measure the effectiveness of service requests.


Data privacy

Secured employee information

Leverage a solution that keeps highly sensitive employee data private and protected from outside threats.

Native integration

Provide a complete HR service delivery solution that’s unified with HCM, removing the need for third-party integrations.

Real-time data

Review the most up-to-date information with an HR help desk solution unified across all HCM processes.


View all customer successes

Oracle HR Help Desk customer successes

Discover how customers in a wide variety of industries use Oracle HR Help Desk to deliver quick, consistent HR services to every employee.

Aspen Medical
Cobham Advanced Electronic Solutions
Co-Operative Group
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See how Baylor University unlocks potential with Oracle Cloud

Key benefits

  • Scale HR service delivery across your global workforce

    Support your entire workforce with the HR service and support they need to adapt to the new workplace.

  • Resolve trending employee issues

    Proactively resolve issues with insight into recurring employee relations or service cases.

  • Provide a personalized employee experience

    Offer a simplified experience that is personalized to each employee with a unified HCM solution that supports every employee’s unique needs.

    Why employee experience matters

  • Deliver faster, more consistent responses

    Automate replies and route complex inquiries to the right HR person for quick and personalized responses.

  • Support data privacy within HR requests

    Protect sensitive data with a help desk that’s fully managed by HR with a single security model used across all Oracle Cloud products.

Man climbing a ladder to a colorful cloud

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Product essentials: HR Help Desk

Learn what makes Oracle HR Help Desk unique and different in the market from an Oracle product expert.

Video series: Steve Miranda sits down with analyst Ray Wang.

Video series: Oracle's Steve Miranda, EVP Oracle Applications Product Development, as he sits down with analyst Ray Wang.

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