Oracle Support Contacts
Oracle provides essential support services including 24/7 technical assistance, powerful proactive support resources, and product updates. With global coverage and 50,000+ development engineers and customer support specialists, Oracle delivers complete, dependable, fully-integrated service.
Acquired Product Support
Oracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Access Support for your products:
Online Support
Need Help? Go to My Oracle Support to:
- Find Answers in the Oracle Support Knowledge Base
- Submit, update, or review Service Requests
- Engage the My Oracle Support Community
- Download software updates
- Tap into Oracle proactive support tools and best practices
You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support.
United States
Getting Support
- Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
- Call 1.800.223.1711 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.
- Oracle MICROS (Hospitality and Retail) customers in the United States, for all products call 1.800.937.2211; for Retail call 1.800.888.6812 or 1.440.498.4831.
- Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
Renewing Support
- For questions regarding on-premises support renewals, please log a Renewal Service Request, Chat or call 1.888.545.4577.
- For questions regarding MICROS support renewals see Oracle MICROS (Hospitality and Retail).
- To renew your on-premises support, log on to http://supportrenewal.oracle.com to review and accept your renewal.
- For more information on accepting a renewal, enrolling in the automatic renewal program, modifying address or contact information, payment options, or invoicing questions please see: Support Service Renewals Help or Support Service Renewals Overview.
Other Service Inquiries:
- For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail)
Canada
Getting Support
- Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
- Call 1.800.668.8921 or 1.905.890.6690 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.
- Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
Renewing Support
- For questions regarding on-premises support renewals, please log a Renewal Service Request, Chat or call 1.888.545.4577.
- For questions regarding MICROS support renewals see Oracle MICROS (Hospitality and Retail).
- To renew your on-premises support, log on to http://supportrenewal.oracle.com to review and accept your renewal.
- For more information on accepting a renewal, enrolling in the automatic renewal program, modifying address or contact information, payment options, or invoicing questions please see: Support Service Renewals Help or Support Service Renewals Overview.
Other Service Inquiries:
- For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail)
Latin America
Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
| Country | Support Hotline | Support Sales |
|---|---|---|
| Argentina | Acceso directo: 0800.666.0173 Vía AT&T Direct: 0800.555.4288 ó 0800-222-1288 conectar a 877.767.2253 |
+54 1152996000 |
| Belize | Vía AT&T Direct: 811 conectar a 877.767.2253 | +506.2205.5554 |
| Bolivia | Vía AT&T Direct: 800.10.1110 conectar a 877.767.2253 | 0800.0178 |
| Brazil | Toll Free: 0800.891.5899 Direct Access: +55.11.5189.1001 Fax: +55.11.5189.1101 |
Toll Free: 0800.891.4436 Direct Access: +55.11.5189.1000 Fax: +55.11.5189.1189 |
| Caribbean Islands (Except Puerto Rico, Republica Dominicana Netherlands, and Aruba) |
AT&T Direct® Access Number 877.767.2253 | +506.2205.5554 |
| Central America | Para numeros telefonicos, por favor refierase al pais de preferencia. | +506.296.1530 |
| Chile | Acceso Directo: +56.22.830.7810 Acesso Directo Hospitality only: +56 22 830 7626 Acceso Directo: 188.800.800.075 Vía AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253 |
+56.22.666.5000 |
| Colombia | Acceso Directo:01.800.912.1586 Vía AT&T Direct: 018009110010 conectar a 877.767.2253 |
+571.611.9600 |
| Costa Rica | Acceso Directo: 0.800.011.0515 Vía AT&T Direct: 0.800.0.114.114 conectar a 877.767.2253 |
0.800.011.0621 |
| Ecuador | Vía AT&T Direct: 1999119 conectar a 877.767.2253 | +1.800.67.2253 |
| El Salvador | Vía AT&T Direct: 800.1288 conectar a 877.767.2253 | +506.2205.5554 |
| Guatemala | Vía AT&T Direct: 138126 or 9999190 ó 0800-222-1288 conectar a 877.767.2253 | +506.2205.5554 |
| Honduras | Vía AT&T Direct: 800.0.123 conectar a 877.767.2253 | +506.2205.5554 |
| Jamaica | Vía AT&T Direct: 1.800.872.2881 877.767.2253 | +1.809.960.2359 |
| Mexico | Acceso Directo: 01.800.672.10.52 Acceso Directo: 001.877.767.2253 Vía AT&T Direct: 01.800.288.2872 conectar a 877.767.2253 |
+52.55.9178.3000 |
| Nicaragua | Vía AT&T Direct: 1.800.0174 conectar a 877.767.2253 | +506.2205.5554 |
| Panamá | Acceso Directo: 001.877.767.2253 Via ATT direct: 800.0109; conectar a 877.767.2253 |
+507.263.9077 |
| Paraguay | Acceso Directo: 009.800.55.10005 Vía AT&T Direct: 008.11.800 conectar a 877.767.2253 |
+506.2205.5554 |
| Peru | Acceso Directo: 0800.50.718 Vía AT&T Direct: 080050288 / 080070088 conectar a 877.767.2253 |
+51.1.615.1000 |
| Puerto Rico | 877.7.ORACLE | +1.787.999.3100 |
| República Dominicana | Acceso Directo: 1.877.767.2253 Vía AT&T Direct: 1.800.872.2881 conectar a 877.767.2253 |
+57 1 611 6734 |
| Trinidad | Vía AT&T Direct: 1.800.872.2881 877.767.2253 | 1.868.624.4203 |
| Uruguay | Vía AT&T Direct: 000.410 conectar a 877.767.2253 | +54.11.4.341.8100 |
| Venezuela Includes Netherlands Antilles (Curacao, Bonaire, Saba, Sint Eustatius and Sint Maarten , Aruba, and Sur Inam) |
Venezuela: Aceso Directo: 0800.100.2057 Via ATT direct: 0800.2255.288; conectar a 877.767.2253 Netherlands Antilles: |
Instructions for Dialing AT&T Direct® Access Numbers
- Visit the AT&T World Traveler to obtain your AT&T Direct Access Number.
- Use the AT&T Access Numbers drop down menu to select the country from which you are calling.
- Dial the AT&T Direct® Access Number + area code + phone number.
Europe, Middle East, and Africa
Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
To renew your on-premises support, log on to http://supportrenewal.oracle.com to review and accept your renewal. For more information on accepting a renewal, enrolling in the automatic renewal program, modifying address or contact information, payment options, or invoicing questions please see: Support Service Renewals Help or Support Service Renewals Overview. For questions regarding on-premises support renewals, including support dates, quantities, support identifiers, serial numbers, pricing, Lifetime Support Policy, terms & conditions, technical support policies or for more information regarding Oracle Premier Support call the Oracle Premier Support Renewal Center number listed below, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail).
Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature.
Home Global Support Center: United Kingdom
* Calls to 180.2000.170 will incur charges which may vary depending on whether you call from a landline or mobile. When calling this German Support number you currently will be charged 0.06 EUR including VAT per call from a landline and up to 0.42 EUR including VAT per minute for calls from a mobile phone (for some mobile carriers rates may vary).
| Country | Support Hotline | Oracle Premier Support Renewal Center |
|---|---|---|
| Albania | +386.1.588.89.00 | 74956606464 |
| Armenia | Please see CIS | 37411619594 |
| Austria | +43.1.33777.555 | +43.1.33777.065 |
| Bahrain | 80004238 | 27214007248 |
| Belgium | +32.2.719.12.12 | 3227195373 |
| Bosnia and Herzegovina | +387.33.95.89.89 | +387.33.95.89.39 |
| Bulgaria | +359.2.923.8130 | +359.2.923.8168 |
| Cameroon | +20235350755 | 27214007248 |
| Central Asia Territory (CAT) (Azerbaijan, Turkmenistan, Tajikistan, Kirgizstan, Georgia, Armenia and Uzbekistan) |
+7.495.641.15.51 | 994124888145 |
| Community of Independent States (CIS) (Mongolia, Belarus and Moldova) |
+7.495.641.15.51 | 74956606435 |
| Croatia | +385.1.632.32.22 | +385.1.630.63.36 |
| Cyprus | +35722694693 | +35722694692 |
| Czech Republic | +420.221.438.199 | 420220437052 |
| Denmark | +45.44.80.80.81 | 4544808470 |
| Egypt | +202.35350755 | 20 235 350 789 |
| Estonia | +372.628.7777 | +372.628.7713 |
| Finland | +358.9.54.94.1300 | 358954941292 |
| France | +33.1.57.60.21.22 | 0800 970181 / 33 146 856 644 |
| Gabon | +20235350755 | +20235350789 |
| Germany | +49.180.2000.170 Charges: From landlines 0.06 EUR per call, from mobile up to 0.42 EUR per minute. (Learn more) |
+49.891.430.2828 |
| Greece | +30.210.67.89.450 | +30 210 678 9215 |
| Hungary | +36.1.2241800 | 3618017722 |
| Israel | +972.3.9273677 | +44.207.1312.982 |
| Italy | +39.06.52436.400 | 800 925250 / 39 028 733 5050 |
| Ivory Coast | 2 Stage dialing: First 00.111.11 then 800.379.0402 | 27214007248 |
| Jordan | +962.6.5200895 | 27214007248 |
| Kazakhstan | +7.727.320.1643 | 77272442714 |
| Kenya | +254.20.288.9.150 | 27214007248 |
| Kuwait | Local access: +96522203638 Alternate number: +974 444 627 67 |
20235350789 |
| Latvia | +371.6704.6086 | +371.6704.6080 |
| Lebanon | +9611963240 | 20235350789 |
| Lithuania | +370.5.204.76.40 | +370.5.204.75.37 |
| Luxembourg | +352 4911 3345 | 8000 3266 |
| Macedonia | +386.1.588.89.00 | 27214007248 |
| Malta | +800.62.474 | +386.1.588.88.58 |
| Mauritius | Toll Free: +8020440036 | 27214007248 |
| Morocco | +212522977095 | 27214007248 |
| Netherlands | +31.30.6699444 | 31306699292 |
| Nigeria | +20235350755 | 27214007248 |
| Norway | +47.6752.6752 | 4767526705 |
| Oman | +971.4.3909040 | 27214007248 |
| Poland | +48.22.6908701 | 48226908532 |
| Portugal | +351.21.423.52.00 | 351214237535 |
| Qatar | +971.4.3909040 | 20235350789 |
| Romania | +40213678810 | 40213677047 |
| Russia | +7.495.641.15.51 | 74956606464 |
| Saudi Arabia | Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network) Toll Free: 800.850.0093 (Bharti Airtel Fixed and Mobile Network) Local Access: +966.11.273.9977 |
20 235 350 789 |
| Senegal | +20235350755 | 27214007248 |
| Serbia and Montenegro | 381112016830 | 381112016833 |
| Slovakia | +421.2.5728.8600 | 421257288771 |
| Slovenia | +386.1.588.89.00 | +386.1.588.89.01 |
| South Africa | +27.11.319.4010 +27.21.400.7282 |
27214007248 |
| Spain | +34.91.6312174 (if calling from outside Spain) +902.312.174 |
34 916 267 676 |
| Sweden | +46.8.477.3600 | 46317335538 |
| Switzerland | +41.61.425.62.00 | 0800 561449 |
| Tanzania | +20235350755 | 27214007248 |
| Turkey: Istanbul region | +90.212.329.68.20 | 90 212 329 6819 |
| Turkey: Ankara region | +90.312.248.8999 | 90 212 329 6819 |
| United Arab Emirates | +971.4.3909040 | 97143909332 |
| Abu Dhabi | +971.4.3909040 | |
| Ukraine | 380444986942 | |
| United Kingdom and Republic of Ireland | +44.870.4000.900 | +44.207.1312.982 / 35318031792 |
| Zimbabwe | +20235350755 | 27214007248 |
Asia Pacific
Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
To renew your on-premises support, log on to http://supportrenewal.oracle.com to review and accept your renewal. For more information on accepting a renewal, enrolling in the automatic renewal program, modifying address or contact information, payment options, or invoicing questions please see: Support Service Renewals Help or Support Service Renewals Overview. For questions regarding on-premises support renewals, including support dates, quantities, support identifiers, serial numbers, pricing, Lifetime Support Policy, terms & conditions, technical support policies or for more information regarding Oracle Premier Support call the Oracle Premier Support Renewal Center number listed below, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail).
| Country | Support Hotline | Oracle Premier Support Renewal Center |
|---|---|---|
| Australia | +61.132.370 +61.2.8817.7600 |
1.800.787.901 +61.2.94912850 |
| Bangladesh | Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005) +65.6436.1003 |
92512099711 |
| China | 800.810.0366 4008.980.890 |
400 669 1900 |
| Hong Kong | 800.963.604 +852.2866.9582 001 86 4008.980.890 (IDD rates applicable) |
+852.3655.7975 |
| India | India Support Hotline for all cities: a) 000.800.100.7534 (Tata Toll Free) b) 000117 (AT&T Toll Free) Enter 8007111005 after voice prompt c) 1800 425 8448 (BSNL Toll Free) |
911246226555 |
| India: Mumbai | Use India Support Hotline | 911246226555 |
| India: Gurgaon | Use India Support Hotline | 911246226555 |
| India: Bangalore | Use India Support Hotline | 911246226555 |
| India: Kolkata | Use India Support Hotline | 911246226555 |
| Indonesia | +62.21.2555.2010 | 6565012337 |
| Japan | 0120.099638 | +81-3-6302-2584 |
| Korea | +82.1588.8501 | 080.909.0880 +82.2.21947966 |
| Macau | 0800-559 | 852.3655.7975 |
| Malaysia | 1 800 880 329 | 60322993354 |
| Nepal | Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005) +65.6436.1003 |
92512099711 |
| New Zealand | 0800.478.776 +61.2.8817.7600 |
0800466709 +64.9977.2110 |
| Pakistan | Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005) +65.650.12200 |
92512099711 |
| Philippines | 1800 1651 0500 | 63.2.4791129 1800-144-100-66 |
| Singapore | 800.616.1618 (support hotline) +65.6436.1003 (support hotline) |
6565012337 |
| Sri Lanka | 800.7111.005 | 92512099711 |
| Taiwan | 0800.077677 | 886223127427 |
| Thailand | 0018006112759 | |
| Vietnam | 12065299 Alternate number +84 2 835211445 |
1 800 880 329 |
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