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常見問題

Lifetime Support for your software

Lifetime Support stages for your Oracle products

Features

Premier Support

Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle Applications for five years from the general availability (GA) date.

Extended Support

Puts you in control of your database, middleware, and applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware, and Oracle Applications for an additional fee.

Sustaining Support

Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes, and assistance from technical support experts.

 

Benefits of Lifetime Support for software

  Premier Support Extended Support Sustaining Support
Major product and technology releases
yes
yes
yes
24/7 assistance with service requests
yes
yes
yes
Access to My Oracle Support including Knowledge Base
yes
yes
yes
Software updates
yes
yes
Pre-existing
Security alerts and updates
yes
yes
Pre-existing
Critical patch updates
yes
yes
Pre-existing
Tax, legal, and regulatory updates
yes
yes
Pre-existing
Upgrade tools and scripts
yes
yes
Pre-existing
Access to Platinum Services
yes
yes
no
Certification with most existing Oracle products/versions
yes
yes
Pre-existing
Certification with most existing third-party products
yes
yes
Pre-existing
Certification with most new third-party products
yes
no
no