Bevi improves efficiency and the customer experience with Oracle Field Service
The smart water dispenser maker replaces inefficient manual processes with Oracle Fusion Cloud Field Service to automate and scale its operations.
“Oracle Field Service gave us the configurability and flexibility we needed to unlock our growth. We’ve scaled our field service team by 2.5X. With AI, automation, and access to mobile, our field service team is more efficient and delivers more consistent service to our customers than before.”
Bevi, the innovative designer of smart water dispensers for commercial spaces, needed to replace its manual, disconnected field service process to support rapid growth. By partnering with SoftClouds to implement Oracle Field Service—integrated with inventory and ERP systems—Bevi achieved end-to-end efficiencies. The company optimized technician dispatching, reduced travel time and costs, and delivered timelier customer support. With real-time data and analytics, Bevi can better forecast scheduling and resource needs, provide proactive service to maximize machine uptime, and further its mission to reduce plastic water bottle waste.