Oracle Customer Experience (CX) Service

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

What makes customers tick?

What makes customers tick?

Discover the 3 critical customer behaviours and how to influence them for Service advantage.

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernising customer service. Learn their strategies to stay ahead.

Oracle Customer Experience (CX) Service

Modern Customer Service

Discover how you can equip and transform your contact centre for the future.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.



 

Are Your Best Practices Modern

Why Do You Need Modern Best Practice?

Increase business agility. Achieve more, faster and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.

Learn more about Modern Best Practice

City of Sacramento Takes 311 to the Cloud with Oracle Service Cloud

Oracle Service Cloud enabled us to integrate many of our business-critical systems in one place to empower our customers as well as our contact center representatives—helping us to put actionable information at their fingertips and ultimately ensure we deliver a superior customer experience.

— Chris Hobson, Manager, 311 Call Center, City of Sacramento

Agricultores Federados Argentinos Empowers Agents with Oracle Service Cloud

With Oracle Service Cloud we are now able to efficiently connect issues to the staff responsible to address them, accelerating problem resolution by taking full advantage of an integrated multichannel customer support solution—all of which ultimately benefits our esteemed cooperative members.

— Iván Borsini, Requirements Engineering Manager, Agricultores Federados Argentinos S.C.L. – CIO.

SEC Shifts Focus to Customer Experience with Oracle Service Cloud

We chose Oracle Service Cloud because it proved to be the most comprehensive, flexible, and efficient tool available in the market to improve customer experience.

— Javier Assereto Cortes, Chief Marketing Officer, Superintendencia de Electricidad y Combustibles

SEC Shifts Focus to Customer Experience with Oracle Service Cloud

Oracle Service Cloud enabled us to effectively transition from an operational emphasis to a customer service-centric one. It equips us with a powerful, simple-to-use customer relationship management system that can easily monitor how well we perform as a provider of an essential public service.

— Javier Assereto Cortes, Chief Marketing Officer, Superintendencia de Electricidad y Combustibles

Paquetá Calçados Creates Intelligent FAQ System, Manages Customer Inquires Faster and More Efficiently with Multichannel Cloud Solution

Oracle Service Cloud allows us to meet our expectations for excellence in customer service. It has capabilities that go beyond our current needs, giving us confidence that we’re well equipped to assist our customers with exceptional after-sales support today and in the future.

— Gervasio Luis Scheibel, IT Systems Manager, Paquetá Calçados

Axtel Transforms Business with Oracle Service Cloud

We chose Oracle Service Cloud because it was well-suited to what we were seeking in terms of customer experience and service efficiency. It also allowed us to operate better and it was fully integrated with other Oracle platforms we have, such as Siebel, which is our CRM.

— Javier Rodríguez, Mass Market Strategy Director, Axtel

Axtel Transforms Business with Oracle Service Cloud

Oracle Service Cloud offers the robustness and scalability we need to elevate our customer service and field staff experiences. The solution brings great value to one of our key differentiators—our customer service.

— Javier Rodríguez, Mass Market Strategy Director, Axtel

Lessin Increases Customer Service Staff Productivity with Oracle Service Cloud

By integrating information across multiple platforms into Oracle Service Cloud, we built an active customer base and transformed our business from selling in store only to online and in store. We also gained real-time engagement with customers, increasing online customer service staff productivity.

— Chen Long, President, Lessin Group

2degrees Mobile Cuts Email Inquiries by 20%, Handles up to 40% More Chats Per Day, and Reduces Social Media Headcount Need by 30% Annually

We selected Oracle Service Cloud and Oracle Social Cloud because the solutions offered a more flexible licensing model and provided comprehensive coverage for all channels. The solutions are also easy to use and scalable, supporting our future roadmap.

— Peter Doherty, Head of Service Development, 2degrees Mobile Ltd.

2degrees Mobile Cuts Email Inquiries by 20%, Handles up to 40% More Chats Per Day, and Reduces Social Media Headcount Need by 30% Annually

We chose Oracle Service Cloud and Oracle Social Cloud for its flexible licensing model and comprehensive coverage across all channels. We cut email inquiries by 20%, reduced social media headcount need by 30% annually, and raised the overall customer care workforce productivity by 20%.

— Peter Doherty, Head of Service Development, 2degrees Mobile Ltd.

City of Sacramento Takes 311 to the Cloud with Oracle Service Cloud
Agricultores Federados Argentinos Empowers Agents with Oracle Service Cloud
SEC Shifts Focus to Customer Experience with Oracle Service Cloud
SEC Shifts Focus to Customer Experience with Oracle Service Cloud
Paquetá Calçados Creates Intelligent FAQ System, Manages Customer Inquires Faster and More Efficiently with Multichannel Cloud Solution
Axtel Transforms Business with Oracle Service Cloud
Axtel Transforms Business with Oracle Service Cloud
Lessin Increases Customer Service Staff Productivity with Oracle Service Cloud
2degrees Mobile Cuts Email Inquiries by 20%, Handles up to 40% More Chats Per Day, and Reduces Social Media Headcount Need by 30% Annually
2degrees Mobile Cuts Email Inquiries by 20%, Handles up to 40% More Chats Per Day, and Reduces Social Media Headcount Need by 30% Annually

Get Started