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How Can You Drive Innovation with Simplified IT?
Oracle's engineered systems simplify IT operations for the lowest cost, with extreme performance—accelerated deployments, high-speed processing, and lightning-fast analytics. Click the name of an engineered system to learn more.
Oracle Exadata Database MachineOracle Exalogic Elastic CloudOracle SuperClusterOracle Private Cloud ApplianceOracle Database ApplianceOracle Exalytics
In-Memory MachineOracle Big Data ApplianceOracle Zero Data Loss Recovery Appliance01Table of ContentsChapter 1: Why Engineered Systems? 3Chapter 2: Oracle Exadata Database Machine 7Chapter 3: Oracle Exalogic Elastic Cloud 11Chapter 4: Oracle SuperCluster 15Chapter 5: Oracle Private Cloud Appliance 19Chapter 6: Oracle Database Appliance 23Chapter 7: Oracle Exalytics In-Memory Machine 27Chapter 8: Oracle Big Data Appliance 31Chapter 9: Oracle Zero Data Loss Recovery Appliance 35Chapter 10: Extreme Performance, Extreme Support 43Resources 4802 -
Radical processing performance, significantly faster deployments, simpler maintenance, instant visuals for in-depth analysis, and big data that's finally manageable. Oracle's engineered systems bring modern speed and simplicity to every layer of the technology stack and every aspect of your business at the lowest cost.
Engineered systems—Built to get the job done faster, better, or more efficiently than it has ever been done before. It's the hallmark of a modern infrastructure and the ultimate embodiment of Oracle's drive to transform business and simplify IT.
It's All in There - Which Means Lowest Cost
With an inclusive "in-a-box" strategy, Oracle's engineered systems combine best-of-breed hardware and software components with game-changing technical innovations which means the best performance at the lowest cost.
03Designed, engineered, and tested to work together, Oracle's engineered systems can power the cloud and streamline data center operations to make traditional deployments even more efficient.
Engineered for Modern IT
In the era of big data and cloud services, data increasingly drives business innovation. But for many companies, IT complexity is a serious roadblock, impeding decision maker’s ability to get the information they need, when they need it.
Not only does it slow corporate agility, but IT complexity stifles innovation, as companies are forced to invest in ‘keeping the lights on’ instead of transformative digital projects.
To succeed in the digital economy, companies must find ways to modernize and simplify IT infrastructures while reducing operational costs—a challenge custom-built for Oracle’s engineered systems.
The components of Oracle's engineered systems are preassembled for targeted functionality and then optimized—as a complete system—for speed and simplicity. That means everything you're doing gets kicked up a notch or two—without adding complexity to IT environments.
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Engineered to Solve Problems
Every Oracle engineered system is designed to cut IT complexity and build a platform for the digital economy. They reduce risk, lower costs, and maintain the highest IT availability in traditional data centers and the cloud. Oracle's engineered systems deploy faster, integrate seamlessly with existing IT environments, and provide the kind of customer experience that helps your users do what they need to do faster, better, and more efficiently.
The Oracle Applications business lines—including Oracle E-Business Suite, Oracle Hyperion, and Oracle’s JD Edwards EnterpriseOne, PeopleSoft, and Siebel—have announced Oracle In-Memory Applications for Oracle’s engineered systems.
05With these applications, you turn wait time into work time as you move batch and overnight jobs into an on-demand environment and make data intelligence for transactions available in real time. Read More.
Reduce risk and lower costs. Read MoreKeep IT available. Read MoreConsolidate IT environments. Read MoreSimplify cloud. Read MoreEngineered to Transform
By taking the guesswork out of these high-availability, purpose-built solutions, Oracle delivers a sophisticated simplicity that's completely integrated throughout every layer of the technology stack, and that translates into a modern infrastructure characterized by increased flexibility, lower risks, and reduced costs.
Nowhere is the Oracle promise of "hardware and software engineered to work together" more apparent than in Oracle's engineered systems as they transform your organization, ignite innovation, and drive results.
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The number of success stories for Oracle Exadata Database Machine grows daily. The specifics vary, but eventually they all reach the same conclusion: high expectations for extreme performance are met—and often exceeded—when customers put Oracle Exadata to work.
The Data Center Revolution
Oracle launched a revolution when it unveiled Oracle Exadata as a complete and fully integrated database system in 2008. Since that introduction, Oracle has continued to upgrade Oracle Exadata to anticipate and meet the needs of customers around the world.
Designed to run Oracle Database and engineered for extreme performance Exadata is still the lower cost solution because there is less equipment to purchase, fewer software licenses required to use it, and lower support costs to maintain it.
07Oracle Exadata is the first database machine optimized for data warehousing, online transaction processing (OLTP), and workload consolidation.
Oracle listened when customers discussed the challenges of getting timely, consistent results from their IT systems—even as vast new data streams required more capacity and constant budget pressures made efficiency a requirement. Oracle Exadata transforms the way you look at computing with
Extreme performance and availabilityLowest cost, highest performanceFlexibility, optimized for all database workloadsFast, simple deployments and easier managementSimple, cost-effective scalability with smart optimizationsEngineered for Performance
With more than 30 years’ experience in building the world’s best database, Oracle knows what is required to deliver performance—from query and transaction speed to uptime. Unique technical capabilities in Oracle Exadata dramatically improve performance for all types of database applications.
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A fast CPU is a good place to start building extreme performance, but Oracle Exadata needed more. Oracle’s Exadata Storage Servers combine smart storage software and industry-standard hardware to significantly increase data bandwidth between the database server and storage. Use Exadata Storage Servers with other innovative Oracle technologies—including Exadata Smart Scan, Exadata Smart Flash Cache, and Exadata Hybrid Columnar Compression—and you begin to realize what extreme performance can mean for your business.
Customers Appreciate Results
What do customers get with Oracle Exadata at work in their business?
09Lower Your Costs and Raise Expectations
If you’re using fewer servers to do more, you save on operational costs by reducing floor space and lowering power and cooling costs. If you can use a single server for mixed workloads, you need fewer servers. If the deployment, maintenance, and management of your engineered system have been consolidated and simplified so that everything is managed from a single console, you can deploy systems faster and save time.
Video: Oracle Exadata helps you spend less by managing less.
Juan Loaiza, Senior Vice President, Systems Technology, OracleConsider the opportunities that come with a solution engineered to run Oracle Database faster and more efficiently—on all workloads, in the cloud, and in the data center. A faster response for customers and users and a quick time to market are just the beginning.
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Business applications should help users do business better. Whether you want to respond to customers faster, consolidate reports sooner, or get the right product to market before the competition, you need extreme performance and less complexity.
Extreme Performance Waits for No One
Ask your users. They'll tell you they need business applications that help them take advantage of market opportunities and make better decisions faster. They want the latest applications at their fingertips, and they want them available 24/7.
They'll also tell you they don't want to wait—for new applications to be deployed or for old ones to be upgraded. They especially don't want to wait for fixes to IT issues that can affect their work and your bottom line.
11What's the Goal?
Can your current IT infrastructure support the business applications you're running today? How about the ones you'll be running tomorrow?
Oracle Exalogic Elastic Cloud is an integrated platform for running business applications. One of Oracle’s engineered systems, it's a complete solution with hardware, software, networking, and storage—everything you need—in a single machine. And everything in Oracle Exalogic—from applications to disk—is engineered, integrated, optimized, tested, and certified to work together.
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Oracle SuperCluster delivers unprecedented price/performance. It meets the demands of today's diverse data centers by helping you consolidate Oracle Database, Oracle Applications, and third-party applications and providing the ideal platform for deploying database and private cloud services.
Fact: Oracle SuperCluster—Oracle’s fastest and most scalable engineered system—combines the world’s fastest processors with Exadata Storage Servers that are optimized to work with Oracle Database.
Integrated, Optimized, Extreme Performance
Oracle SuperCluster delivers a single solution to handle all types of enterprise workloads. It's an unmatched combination of the highest levels of performance, availability, and operating efficiency, and includes
Faster database performance with bundled Oracle Exadata storage serversFaster Java application performance with optional Oracle Exalogic Elastic Cloud softwareHigh-availability configuration options with remote disaster recovery15Consolidating Diverse Environments
By using Oracle SuperCluster to consolidate environments in your data center, you can greatly reduce the risk, cost, and complexity of your IT systems. Oracle SuperCluster includes Oracle's flexible, low-overhead virtualization and powerful system management tools to help you rapidly deploy high-performance applications, consolidate complex enterprise workloads, and replace aging servers. With Oracle SuperCluster you can
Consolidate diverse workloads— including database, middleware, and web applications—on a single serverIncrease server utilization and reduce the number of servers you need to manage and maintainEfficiently consolidate different tiers of an enterprise application and securely consolidate multiple applications without sacrificing performance16 -
Extreme Performance in a Single Rack
Oracle SuperCluster combines hardware and software that's preintegrated at the highest levels and then optimized and tuned as a complete system. The best-of-breed components and leading-edge technology that give Oracle SuperCluster extreme performance include
Oracle's powerful T-series processors with advanced computing powerOracle Solaris 11 with its unique forward- and backward-compatibility for optimal scalability and reliabilityOracle’s Exadata Storage Servers optimized for faster Oracle Database performanceOracle Exalogic Elastic Cloud for faster Java middleware performanceOracle ZFS Storage Appliance with versatile, high-performance storageOracle SuperCluster is designed to help your business get faster results.
17Engineered for Extreme Efficiency
Oracle SuperCluster is shipped preassembled and preinstalled, resulting in unprecedented savings in both the time and effort required to bring a system to production.
Whether your goal is improving system utilization, reducing energy consumption, conserving data center floor space, or creating a cloud computing infrastructure, Oracle SuperCluster offers a fast, tested, and certified platform.
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Think about it. You move the rack into place and connect the power, network, and storage cables. Then you power on the system. The hardware and software environment is installed and configured automatically, and within minutes, the system is ready for you to deploy VMs—using Oracle VM Templates or from scratch. And it’s roughly ½ the price of Cisco UCS for the hardware alone – and when you consider the free Linux and virtualization software with Oracle, our price drops even more.
One Platform for All Your Applications
Oracle Private Cloud Appliance is an engineered system that lets enterprises rapidly deploy and easily manage virtual resources in their production data centers and development environments. It accelerates your time-to-service with fast, repeatable deployment of a full-stack virtual infrastructure for virtually any x86 application and workload.
19Why Wait?
Traditional systems can take days or weeks to be production-ready. But with Oracle Private Cloud Appliance, it takes just hours.
The “wire-once,” fully assembled Oracle Private Cloud Appliance integrates compute, network, and storage resources in a software-defined fabric that lets IT managers implement a converged infrastructure for a broad mix of applications and guest operating systems, including Linux, Oracle Solaris, and Microsoft Windows. Oracle Private Cloud Appliance comes fully assembled and ready to run production workloads with minimal, software-defined configuration. Customers save hundreds of hours in labor and can also lower their risk of physical and software configuration errors.
It’s All in There
Oracle Private Cloud Appliance incorporates the following components, already preintegrated and preassembled from the factory.
Oracle’s Sun x86 serversOracle Fabric InterconnectOracle ZFS Storage Appliance20 -
Oracle SDN (Software-Defined Networking) for software-defined configurationsOracle VM for server virtualizationOracle Private Cloud Appliance controller software for managing and monitoring the systemOracle Enterprise Manager for cloud management
What's in It for You?
Oracle Private Cloud Appliance gives enterprises a wide range of business benefits, including
Faster time to market. The ability to respond quickly to market needs by provisioning applications faster in a virtualized environment.Improved business agility. With its flexible infrastructure, Oracle Private Cloud Appliance lets you dynamically provision virtual machine resources once they’re up and running.21Simplified cloud deployments. Cloud computing is a common goal for many IT departments, but integrating the components needed to deploy cloud can be difficult. Oracle Private Cloud Appliance includes Oracle Enterprise Manager’s Cloud Control feature, so it comes ready to deliver a private cloud infrastructure right out of the box.Fewer risks for the business. Oracle Private Cloud Appliance provides support for a mix of applications and guest operating systems in the same infrastructure.Easy scalability. Expand on your time line by adding compute nodes when you need them one—or more—at a time.Lower hardware and software costs and improve user service levels. The flexibility to license Oracle software on a virtual CPU basis.A single point of contact. Oracle Private Cloud Appliance is the first converged infrastructure system from a single vendor which makes it easier to get service, support, and solutions.Only Oracle delivers the deep integration among hardware, virtualization, and applications that speeds the deployment of the complete application stack, saving you weeks of effort.
One platform for all your applications. Oracle Virtual Compute Appliance.
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The benefits of Oracle's engineered systems aren't limited to large enterprises. With Oracle Database Appliance, midsize businesses—as well as department-level organizations—can dramatically reduce the time, risk, and costs usually associated with deploying a high-availability database or solution-in-a-box.
And it’s more affordable because Oracle is combining the lowest list prices in the industry with the highest degree of availability and automation. And Oracle Database Appliance includes Free Linux, virtualization & storage software.
Use the World's #1 Database Today
Oracle Database Appliance delivers a complete package—software, server, storage, and networking—that's engineered for easy deployment, so you can get to work in a few hours instead of a few days. It offers high availability, making it ideal for a range of OLTP, data warehousing, and application workloads.
Organizations around the globe are taking advantage of this Oracle engineered system that makes deploying the world's #1 database easy—at a cost that makes it practical.
1 "Time Savings and Ease of Deployment Comparison Study, Oracle Database Appliance vs. Microsoft SQL Server, January 2012," ORC International.
23A Virtualized Solution-in-a-Box
Oracle Database Appliance was designed specifically for mission-critical business applications in midsize organizations and individual departments in larger enterprises. It supports virtualized workloads, which lets value-added resellers and independent software vendors build applications quickly—without the time and effort usually required to configure and test each database installation.
With the addition of a virtual platform option, Oracle Database Appliance provides the virtualization capabilities of Oracle VM—built in and already integrated. Customers can quickly deploy a complete, highly available solution to remote branch offices where IT resources and the size of the IT footprint may be a challenge.
Video: "We achieved a 50 percent reduction in capital expenditures by choosing Oracle Database Appliance."
Jeff Schulte, VP of Scalability and Architecture for Operations, Yodlee24 -
"Leveraging the world's most popular database on industry-leading hardware in one plug-and-go appliance significantly reduces risk and complexity for my customers."—Wade Nicolas, President, EnkitecCapacity-on-Demand Software Licensing Model
When what you need is a high-availability database that's easy to use, fast to deploy, and cost-efficient to buy, Oracle Database Appliance offers a solution that lets you buy what you need now, and then scale seamlessly as your business grows.
The capacity-on-demand software licensing model used by Oracle lets you decide how much product you need. You license—and pay for—from 2 to 48 cores. If your needs change later, you simply license and "turn on" as many additional cores as you need. There's no hardware to buy, and no need to shut down the system for an upgrade.
25Simply Amazing
You can deploy Oracle Database Appliance in a single operation because Oracle has completely automated the setup for you—including all configurations for the clustered database. Managing Oracle Database Appliance is easy because time-consuming DBA tasks are automated with the Appliance Manager feature. And to help you resolve problems, Oracle Database Appliance has built-in diagnostics that can automatically contact Oracle Support and relay the information needed for a fast resolution.
Simply plug it in and answer a few questions via the installation wizard. (Allow an hour if you know the answers—two if you have to look them up.) When you finish, just click the button. It really is that simple.
“Our recent upgrade to Oracle Database Appliance has provided a significant leap in performance, availability, and security, while the rapid deployment capabilities allowed us to confidently meet our annual seasonal peak sales period."—Casey McCarthy, CTO, Uncommon Goods26 -
It's all there. A best-in-class enterprise BI platform, in-memory analytics software, and industry-changing hardware—all engineered to work together to provide extremely fast solutions for BI, modeling, forecasting, and planning. Put it to work right out of the box—you'll be amazed at how much faster your existing analytics processes can run.
Business Analytics in the Extreme
Your best analysts can work smarter (and faster) because your IT group has deployed the extreme performance of Oracle Exalytics. Your sales and marketing teams can identify new customers and new revenue opportunities, and you can lower your operational costs and reduce your overall risk with this preconfigured, pretested, preoptimized engineered system from Oracle.
Video:Simplify your business with Oracle business analytics.
With Oracle Exalytics, your organization can keep costs down for your discovery, business intelligence, and planning applications without sacrificing performance or data quality.
27With Oracle Exalytics In-Memory Machine, extreme performance means
Speed-of-thought analysis. Oracle Exalytics starts working even before you click Go. It suggests connections and enables interactive, real-time analysis that helps users visualize and explore patterns and trends.Mobile BI. Any content available in Oracle Business Intelligence Foundation Suite is available to mobile users without change, letting users perform analytics anywhere, any time.Oracle Hyperion Smart View for Office. Integration with Microsoft Office via a dashboard page and report prompts lets users create BI views directly from Excel and embed both analyses and dashboard pages in the Oracle Business Intelligence Presentation Catalog.Advanced data visualization. With enhanced visualization—including trellis reports, performance tiles, and waterfall charts—users can explore, analyze, and interact with even large sets of data to identify outliers and patterns, and then provide actionable insight.Information discovery. Easily explore a big variety of data relevant to your business using Oracle Endeca Information Discovery. Unlock insights both inside and external to the enterprise, and get a complete view of the factors affecting your business.28 -
The Richest Experience for Business Intelligence
Oracle Exalytics includes Oracle Business Intelligence Foundation Suite, the industry-leading enterprise BI solution for reporting, ad hoc queries and analysis, online analytical processing (OLAP), dashboards, scorecards, and predictive analytics.
Taking Away the Limits
29Applications can use data from any source—including other connected databases, data warehouses, OLAP applications, and third-party datasources—so your analysis is not limited to data currently stored in memory.
For example, many organizations close their books at the end of each quarter so they can process the multitude of reports that show the current state of their business. But what if you didn't have to wait until the end of the quarter to get those reports? What if you could virtually close your books at the end of each month? Or in the middle of the week? Or anytime? With Oracle Exalytics, these scenarios aren't just possible, they're routine.
Lower Cost with Extreme Performance
Faster analytics means more data analyzed, more users supported, and more-timely reports. With improvements in efficiencies for both IT and the business side of the organization, Oracle Exalytics provides a lower total cost of ownership and a faster return on your investment.
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You've invested in collecting big data because you know it holds valuable information about your customers and your competition. By combining insight gleaned from big data with the traditional transactional data already available in your business, you can capitalize on previously hidden relationships and get a real competitive advantage. Speaking of investment The Big Data Appliance is the most cost effective being 30% quicker to deploy and 21% cheaper to buy than DIY Hadoop clusters.
The Challenge of Big Data
Everyone agrees on the benefits of big data—and the challenges. With big data growing at such unprecedented rates, how can businesses work fast enough to turn big data into the insight that can help them effectively compete in today's rapidly changing marketplace?
31The challenge facing business is finding an efficient, cost-effective, and timely way to make big data accessible to users. When your users are able to use and analyze big data—along with other enterprise data—they can uncover new insight about your business. Oracle Big Data Appliance helps you answer this challenge by providing a solution that brings the value of big data to the enterprise.
The Solution for Big Data
With Oracle Big Data Appliance, extreme performance means quickly getting real business value from your big data—rapidly provisioning a single system that's scalable, highly available, and optimized to transform massive amounts of data into usable information.
With the in-a-box simplicity that's characteristic of all Oracle engineered systems, Oracle Big Data Appliance takes care of all the "heavy lifting" associated with making big data available to your users, including
Acquiring and managing all types of data (both structured and unstructured) from a variety of sourcesPerforming an initial analysis and organizing the dataMaking the data immediately available for SQL queries or loading into an Oracle data warehouse for integrated analysis with other enterprise data32 -
The Big Picture for Big Data
Oracle Big Data Appliance is part of a total platform that includes Oracle Exadata, Oracle Exalytics, and Oracle Big Data Connectors (software for easily integrating Oracle Database and Hadoop). Oracle Big Data Appliance comes with a full set of software to work with big data, including
Cloudera's Distribution, including Apache Hadoop (CDH)Cloudera Manager for clusterwide administration and monitoring of CDOracle NoSQL Database for fast, low-latency access to massive amounts of data, and for supporting data retrieval and data updatesThe Oracle R distribution for statistical analysis of big data using the R language33Build It Yourself or Use It Now?
Oracle Big Data Appliance helps reduce the risks and operating costs of making big data a valuable asset for your business. With Oracle Big Data Appliance there's no need for you to
Choose and configure hardwareFigure out the correct open source components and versionsIntegrate, tune, and optimize the systemWhen you compare building a big data system from scratch to using the prepackaged, preassembled, and preintegrated Oracle Big Data Appliance, you can easily see how cost-effective it can be to have a complete system of optimized hardware and comprehensive, preconfigured software that will acquire, organize, and do the initial analysis of your big data in one engineered system.
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Today’s Database Data Protection Problems
Only 47% of respondents to an ESG survey report being ‘very confident’ in their ability to recover their organizations’ databases1. Clearly, today’s solutions for protecting business data are not meeting the enterprise’s needs. They can lose hours to days of business-critical data, fail to ensure consistent database-level recoverability, place a heavy load on production servers during backup, require time-consuming administration, and cannot scale to meet the needs of ever-expanding databases. They treat databases as a set of disjointed files to copy, not as transactional systems with specific integrity, recovery, and performance requirements. Most often, the end result is missed SLAs for backup, and recovery time and recovery point objectives (RTO and RPO).
Reinventing Database Protection
Oracle reinvented data protection with the Zero Data Loss Recovery Appliance (Recovery Appliance), an Engineered System tightly integrated with Oracle Database that virtually eliminates data loss exposure and lengthy backup windows, while combining simplified database recovery with cloud-scale capacity to protect thousands of databases. It is also a key component in Oracle’s Maximum Availability Architecture as a best practice for delivering database protection.
1Source: ESG Research Report, 2015 Trends in Data Protection Modernization, September 2015.
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Eliminates Data Loss
The Recovery Appliance’s unique integration with Oracle Database enables continuous transport of redo data to the appliance, providing real-time protection for the most recent transactions from all the 100s-1000s of databases across the enterprise, dramatically reducing data loss exposure to sub-seconds instead of hours or days typical of conventional backup appliances.
Enables Restore to Any Point-in-Time
The Recovery Appliance efficiently stores database changes to create Virtual Full Database copies at any desired point in time. Restoring from a Recovery Appliance eliminates the slow, dated process of restoring a full backup and then sequentially restoring and applying all relevant incremental backups.
37Provides Recovery Assurance with End-to-End
Data ValidationThe Recovery Appliance understands internal Oracle Database block formats, which enables deep levels of data validation. Blocks are automatically validated when received by the Recovery Appliance, copied to tape, or replicated. And, blocks are also periodically validated on disk. If a corruption is discovered, the Recovery Appliance automatically repairs the corrupted block.
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Reduces Production Impact and Eliminates Backup Windows
After an initial full backup, algorithms integrated into Oracle Database send only changed data to the Recovery Appliance - minimizing production database impact, I/O traffic, and network load while alleviating backup window constraints and automating operations.
39Provides Cloud-Scale Protection
The Recovery Appliance is based on the Oracle Exadata architecture and therefore inherits its proven scalability, redundancy, and performance. With this massively scalable architecture, the Recovery Appliance enables users to linearly expand capacity and performance—all with no downtime. This makes it easy to support hundreds to thousands of Oracle Databases across a data center.
Enables Data Protection as a Service
Using protection policies, databases can be easily grouped by recovery service tier and customized to support different service level agreements. As more databases are created, they too can be added to an existing protection policy.
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With this automated, policy-based framework, organizations or cloud service providers can easily implement Data Protection as a Service across the enterprise.
Provides End-to-End Data Protection Visibility
Data protection administration tasks are typically scattered across multiple fragmented management islands that correspond to IT roles—database, backup, and storage administrators. The Recovery Appliance provides fully automated, unified data protection management—a complete, end-to-end view into the data protection lifecycle using Oracle Enterprise Manager Cloud Control—from the time the backup is created by RMAN on the Oracle Database, through the time it is stored on disk, on tape, and/or replicated to another Recovery Appliance in a remote data center. The Recovery Appliance also provides real-time recovery status on all protected databases. DBAs know at a glance whether they can meet the recovery window for any database.
41Summary
Oracle’s Zero Data Loss Recovery Appliance delivers levels of data protection visibility, control, and recoverability assurance that were never before possible. Now IT teams can meet the expectations of demanding customers and internal users by focusing their resources on increasing value and innovation, not on lengthy backups and trying to recover lost data.
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Hardware and software, engineered to work together from applications to disk—all from a single vendor. Only from Oracle.
Oracle designs complete systems, engineered to work together and integrated to reduce IT complexity. Oracle engineered systems offer
Extreme performance. Oracle's engineered systems are optimized to achieve performance levels that are unmatched in the industry. Components at all levels of the technology stack are fine-tuned to deliver extreme performance that no other vendor can duplicate.In-a-box simplicity. Oracle's engineered systems help reduce your time to productivity because everything you need for your solution is included. You don't have to spend weeks (or months) procuring all the pieces and making sure they work together—it's already done for you.Complete stack solutions. Oracle architects, implements, and maintains the entire technology stack, so Oracle customers benefit from the reduced complexity that goes along with having an integrated, single-vendor solution from applications to disk.Oracle's support services experts are focused on delivering rapid time to value and reduced risk. And when it comes to keeping your Oracle engineered systems running at peak performance, Oracle is uniquely qualified to provide the most complete, integrated, and proactive support experience available.
43The Oracle Support Advantage
With multivendor systems, there's always the question of which vendor to call for support, and who to contact to help make things run better. With Oracle's engineered systems, you contact one vendor for service and support. You get industry-leading response times with no complex vendor hand offs or time-consuming finger-pointing—just one vendor supporting the entire stack from applications to disk.
Fact: Since 2002, Oracle has won more awards for customer support than any other technology company.
Oracle offers the most-integrated support solutions in the industry, with comprehensive lifecycle services that help you take full advantage of the extreme performance of Oracle’s engineered systems.
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Read More: Oracle Premier Support. Complete support essentials with 24/7 coverage and proactive resources to help resolve issues before they become problems.Learn More: Oracle Platinum Services. Enhanced support services with remote fault monitoring, industry-leading response and restore times, and patching services—exclusively available at no extra charge to qualifying Oracle Premier Support customers.Learn More: Advanced Customer Support Services. Tailored, mission-critical support services to help you maintain and maximize the performance of all Oracle mission-critical systems.Learn More: Oracle Optimized Data Center Training and Certification. Develop the expertise you need to transform your existing infrastructure with courses from Oracle University. Drive your optimized data center strategy forward, accelerating your business innovation and growth.45
High-Availability Support—No Additional Cost
Oracle Platinum Services is a special entitlement available to Oracle Premier Support customers running certified configurations on Oracle's engineered systems. Oracle Platinum Services offers customers access to valuable support services under their existing support agreement—at no extra cost. In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive
24/7 Oracle remote fault monitoringPatch deploymentIndustry-leading response and restore times- 5-minute fault notification
- 15-minute restoration or escalation to development
- 30-minute joint debugging with development
Video: "The [Oracle] Platinum Services offering has been a great addition to Oracle Premier Support. Our experience has exceeded my expectations."
Vincent Biddlecombe, CTO, Transplace46 -
ResourcesOracle Exadata Database MachineOracle Exalogic Elastic CloudOracle SuperClusterOracle Private Cloud ApplianceOracle Database ApplianceOracle Exalytics In-Memory
MachineOracle Big Data ApplianceOracle Zero Data Loss Recovery Appliance48