Oracle Cloud Service Logistics

Can you connect field service to your supply chain to provide an enterprise solution that ensures your technicians have the parts they need to complete their service call quickly and profitably?

Discover Oracle Cloud Service Logistics

See the first built-for-the-cloud service solution that spans call center, field service, and supply chain activities.

Recognition of Oracle’s service leadership

Find out why Oracle is a Leader in the IDC MarketScape report for Worldwide Manufacturing Service Lifecycle Management.

Oracle Fusion Cloud Service Logistics

Service center

Manage service issues

Easily track service requests for customers and partners across multiple channels.

Utilize an omnichannel solution

Stay organized with a single view of service requests across all sources. Manage all real-time channels from one location.

Leverage knowledge management

Provide fast and accurate answers to agents from all sources across global organizations.

Field service

Route and schedule

Match technician skills and schedule to incident requirements. Oracle Cloud Service Logistics uses machine learning recommendations to create efficient routes and repair schedules.

Manage, dispatch, and locate workforce

Manage field service compliance with service level agreements and dispatch your mobile workers in a timely and efficient manner. Proactively react to changing priorities in the field and dispatch technicians based on real-time location of each mobile worker.

Enable mobile technicians

Equip the field service technicians with a highly configurable mobile solution that increases worker productivity and provides real-time updates to the back office and peers.

Collaborate with the field

Give employees the ability to accept inventory transfers, job assignments, and share location information with the click of a button.

Depot repair

Estimate, repair, and return

Provide your customer with an estimate of the repair cost and generate a return material authorization to return the asset for repair. Quickly and easily create a work order, execute the repair, and ship the repaired asset back to your customer.

Complete visibility

Manage the entire flow of work in your repair organization with linkage of returns to repair work orders, charges, shipments, and invoices. Optimize resource usage and properly bill for services.

Optimized part logistics

Order parts

Easily check availability and order a service part from within a service request.

Fulfill part orders

Ensure that the right part is quickly sent to the right place to resolve your customer’s issue.

Manage trunk stock

Enable field service technicians to easily order, receive, transfer, and reserve parts for their trunk stock, ensuring they always have the right parts to perform their work.

Initiate returns

Initiate return material authorization for customer returns within a service request.

Service debrief

Review charges

Properly review charges for parts, labor, and expenses incurred while performing services.

Adjust charges

Easily make any necessary corrections and/or updates to charges for parts, labor, and expenses, ensuring accurate billing along with proper cost recording and asset updates.

Capture cost and initiate billing

Initiate customer billing

Submit reviewed charges for billing to receive timely payment for services rendered.

Capture service costs

Ensure that service costs are properly captured and recorded, then analyze those costs to drive profitability improvements in your service business.

Oracle Cloud Service Logistics use cases

Deliver perfect service

Connect your front office to the back office and deliver exceptional customer service while improving profitability.

Take a tour of integrated field service and logistics

Deliver a complete field service solution

Connect your supply chain to your customer service and field service for a complete, end-to-end service solution.

Watch the video (3:13)

Provide a single face to your customer

Provide phenomenal customer care with a single point of contact for every customer interaction.

Take a tour of service logistics

Manage depot repair

Gain complete visibility into the return and repair process with status checks to ensure depot repair is executed quickly and accurately.

Take a tour of depot repair

Licensing explained

To take full advantage of the Oracle Service Logistics Cloud functionality, users need to be properly licensed based on their role.

Role License needed
Service Agents Service agents must have an Oracle B2B Service Center license. This will enable users to order parts for a service request using the Oracle Service Logistics Cloud screens at no extra cost.
Field Service Technicians Field service technicians must have an Oracle Field Service Cloud license. This will enable users to order parts, receive shipped parts, and debrief parts and labor at no extra cost. One hosted Oracle Integration Cloud environment is required for Oracle Field Service Cloud integration.
Depot Repair Technicians Depot repair technicians must have an Oracle Supply Chain Execution Cloud license. This will enable users to execute and close out depot repair work orders at no extra cost.
Parts Managers and Handlers Parts managers and handlers must have an Oracle Supply Chain Execution Cloud license. This will enable users to pick and ship parts for sales orders and internal material transfers for service parts.
Field Service Coordinators/Administrators Field service coordinators/administrators must have an Oracle Order Management Cloud license. This will enable users to check part availability, as well as review and submit charges for invoicing. If no such role exists, an Oracle Order Management Cloud license is still required.
Depot Repair Managers/Administrators Depot repair managers/administrators must have an Oracle Order Management Cloud license. This will enable users to manage returns and create depot repair work orders, as well as submit charges for invoicing.
Subscription or Warranty Administrators Subscription or warranty administrators must have an Oracle Subscription Management Cloud license to manage service contracts.


Cloud readiness

Learn what's new in the latest SCM release

Review readiness material to learn what's new in your Cloud SCM service and plan for quarterly updates.

Additional information


Access a library of documentation

Oracle Help Center provides detailed information about our products and services with targeted solutions, getting started guides, and content for advanced use cases.

Customer community

Join a community of your peers

Cloud Customer Connect is Oracle's premier online cloud community. With more than 200,000 members, it's designed to promote peer-to-peer collaboration and sharing of best practices, product updates, and feedback.

Cloud learning

Develop your Oracle Cloud SCM skills

Oracle University provides learning solutions to help build cloud skills, validate expertise, and accelerate adoption. Get access to free basic training and accreditation with the Oracle Learning Explorer program.

Get started

Request a demo

Get a live demo with an Oracle Cloud Service Logistics expert.

Take a tour

See Oracle Cloud Service Logistics in action.

Contact sales

Talk to a member of our team about Oracle Cloud Service Logistics.