Oracle Real User Experience Insight



Oracle Real User Experience Insight enables enterprises to maximize the value of their business-critical applications by delivering insight into real end-user experiences. It can help identify lost revenue from frustrated users, reduce support costs by lowering call center volumes, accelerate problem resolution of poorly performing applications, and help businesses adapt to changing needs by providing insight into business trends and user preferences. It integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users’ experience.

Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Overview

Data Sheets, Business Whitepapers, Feature Overview

Oracle Real User Experience Insight Datasheet (July 2013)
 
 
 

Understanding

Self-Running Demos, Screenwatches, Online Training
Oracle Real User Experience Insight: Oracle's Approach to User Experience
Oracle Real User Experience Insight: Basic Navigation, Data Structures, and Workflows
Forrestor Webcast: Drive Competitive Advantage With Better End-user Experience For Web Sites and Applications
     

Getting Started

Tutorials, Oracle By Example (OBE)
Quick Start: Oracle Real User Experience Insight Data Browser (July 2013)
Quick Start: Oracle Real User Experience Insight Reports (July 2013)
Quick Start: Oracle Real User Experience Insight Customizable Dashboards (July 2013)
Quick Start: Oracle Real User Experience Insight Session Diagnostics and Full Session Replay (July 2013)
Quick Start: Oracle Real User Experience Insight User Flows (July 2013)
Download Oracle Real User Experience Insight
 
 
 

Best Practices

Technical Whitepapers. Best Practice Documents, Documentation
Next Generation Siebel Monitoring: A Real World Customer Experience
(June 2010)
Oracle Real User Experience Insight Case Study - Monitoring Oracle's Global Single Instance
(March 2010)
Security Best Practices with Oracle Real User Experience Insight (March 2011)
Monitoring the Real User Experience of Oracle E-Business Suite Users (November 2009)
Oracle Real User Experience Insight: Implementation Case Study at Oracle (April 2008)
Oracle Real User Experience Documentation

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