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Oracle Modern Best Practice enables you to confidently promise high service levels while reaching your business goals. Use analytics to determine service levels according to predefined business rules. Validate data to ensure consistent pricing and configuration as you process orders across all channels. Manage orders on any device. Resolve issues via secure social collaboration. Use the following modern best practice your roadmap to fully optimize order capture.
Accept orders placed from multiple channels, including EDI, call center, ecommerce, mobile, partners, and direct order entry. Allow changes and revisions based on preset business rules.
Minimize order delays by validating order information upfront. Ensure that options—such as shipment and payment methods—comply with customer specifications and operation policies.
Configure orders using functional attributes or system components. Provide recommendations based on predefined rules from marketing and product teams.
Support complex discounts and charges—such as installation and shipping—via flexible pricing rules. Update pricing impact during order entry and configuration.
Ensure that orders meet regulatory compliance policies, such as cross-border commerce and hazardous goods handling.
Calculate order promise date based on available current and future supply from inventory, material in-transit, planned production, and purchases.
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