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Lifetime Support for your hardware and operating systems

Lifetime Support stages for your Oracle products

Features

Premier Support

Provides maintenance for your Oracle Sun hardware and integrated software, for example, firmware. Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for ten years from their general availability date.

Extended Support

Puts you in control of your operating system upgrade strategy by providing additional maintenance and upgrades for Oracle Solaris and Oracle Linux operating systems for an additional fee.

Sustaining Support

Maximizes your investment protection by further extending support for operating systems and firmware. Features include access to Oracle online support tools, operating system upgrade rights, pre-existing fixes, patches, and assistance from technical support experts.

 

Benefits of Lifetime Support for hardware

  Premier Support Extended Support for Operating Systems Sustaining Support for Operating Systems
Operating system, integrated software, and integrated software option releases
yes
yes
yes
24/7 assistance with service requests
yes
yes
yes
Access to My Oracle Support including Knowledge Base
yes
yes
yes
Operating system, integrated software, and integrated software option updates
yes
yes
Pre-existing
Security alerts and updates
yes
yes
Pre-existing
Critical patch updates
yes
yes
Pre-existing
Onsite hardware support
yes
no
no
Upgrade tools and scripts
yes
yes
Pre-existing
Access to Platinum Services
yes
yes
no
Certification with most existing Oracle products/versions
yes
yes
Pre-existing
Certification with most existing third-party products
yes
yes
Pre-existing
Certification with most new third-party products
yes
no
no
Field change orders—system modification recommendations
yes
no
no
Backport of fixes for Oracle Linux and Oracle VM releases
yes
no
no
Right to use Oracle Management Pack for Linux
yes
yes
yes
Right to use Oracle Enterprise Manager Operations Center
yes
yes
yes
Access to Oracle Enterprise Tape Analysis and Data Recovery Service
yes
no
no
24/7 access to Oracle Unbreakable Linux Network
yes
yes
yes