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CX and CRM integration for a seamlessly connected customer experience

Leverage Oracle’s simplified approach to CX integration for a seamlessly connected customer experience throughout the entire business process lifecycle. Learn how you can transform your sales processes with Oracle’s integration and automation solutions for opportunity-to-quote, quote-to-order, and service-to-sales.

Integrate and Automate Business Processes Integrate and automate business processes

Learn how to accelerate innovation for lead-to-invoice processes with prebuilt adapters, recipes, and templates for all of your on-premises and SaaS apps.

Read the ebook (PDF)
Powering SaaS innovation with Oracle Cloud Infrastructure Powering SaaS innovation with Oracle Cloud

Explore how Oracle Cloud Infrastructure (OCI) helps you create innovative user experiences, maximize the value of data, and differentiate your business.

Read the Accenture report
Oracle application and data integration Oracle application and data integration

Find out how to move your on-premises Oracle and custom apps with service-oriented architecture (SOA) connections to the cloud as is to help you modernize your connected CX with SaaS.

Learn more about Oracle Integration and automation

Cloud integration

Milgard field service rating up 20% with Oracle Cloud

Milgard offers a lifetime warranty for their custom windows and doors. Learn how they partnered with Oracle Consulting to cut call times by 10 minutes and field service lead times by two days using Oracle Integration and Oracle Field Service.

CX integration

Faster time-to-quote with CRM Sales integration

When a sales opportunity arises, the time it takes to deliver a quote can make or break the sale. Achieve a faster time-to-quote with Oracle’s simple, intuitive integration solutions for Salesforce.com, Oracle E-Business Suite, NetSuite, Oracle Sales Cloud, Oracle’s JD Edwards EnterpriseOne, SAP, and more.

Watch the video (2:11)

Integrate quote-to-order

Imagine the impact of giving your field representatives visibility into back-office order management—directly from their mobile devices. Oracle’s prebuilt integration between CX and ERP applications gets you there.

Watch the video (2:13)

Integrate service-to-sales

To meet their customer’s often complex needs, Canon partners with Oracle Commerce and ERP to deliver a seamless flow of ordering information from the front-end to back-office systems, helping SLAs inside the company and with customers.

Watch the video (2:13)

Application adapters for CX

See all application adapters

Oracle Integration and Oracle SOA Suite can integrate any CX application. To simplify connecting and extending a diverse mix of applications, Oracle offers a library of application adapters that help you rapidly connect the various protocols required by each application vendor. In addition to application adapters, Oracle offers many other integration options, including technology adapters for REST, SOAP, LDAP, FTP, and file-based access.

Learn more about Oracle Integration for CX.