Construction and Engineering Support

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• Aconex

  Asia

  To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  Hong Kong	+852 3655 7461
  India	000 800 1004 388
  Japan	+81 3 68346966
  Mainland China	+86 10 6515 1111
  Malaysia	+60 3 2299 3254
  Philippines	+63 2 7944 5215
  Singapore	+65 6436 2140
  Rest of Asia	+852 3655 7461 (Hong Kong)

  Australia/New Zealand

  To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  Australia	1300 226 639
  New Zealand	+64 49 785 486

  USA/Canada

  To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  USA and Canada	1 888 522 6639

  Central & South America

  To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  Chile	+56 228307874
  Colombia	+57 1 3819799
  Mexico	+52 55 50181186
  Panama	+507 836 6030
  Peru	+51 1 6419124
  Venezuela	+58 2123357726
  Rest of Central & South America	1 888 522 6639

  Europe

  To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  Austria	+43 133 777 046
  France	+ 33 1 57 60 87 55
  Germany	+49 891 430 1515
  Italy	+39 02 9296 3404
  Poland	0 0800 1410199
  Portugal	+351 214 235 176
  Romania	+40 31 810 7747
  Spain	+34 91 187 1655
  Switzerland	+41 227 999 837
  UK	0345 226 6391
  Rest of Europe	+44 345 226 6391

  Middle East and Africa

  To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  Oman	+974 4446 2717
  Qatar	800 2269 / +97444462717
  Saudi Arabia	+966 11 273 9217
  South Africa	+27 10 500 1934
  Rest of Middle East & Africa	+971 4563 1008
  International Service Desk	+61 3 9240 0200

• ConjectPC

  To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  UK	+44 (0)115 970 7450

• ConjectPM

  To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  Austria	+43 1 3377 7700
  France	+ 33 1 57 60 87 55
  Germany	+49 89 1430 1317
  Poland	+48 22 378 13 21
  Russia	+7 (812) 334 6100
  UK	+44 (0)115 970 7450 or +44 (0)345 1300 999

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• GradeBeam

  To receive support assistance for GradeBeam Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  USA	866-482-7669

• Keystone

  To receive support assistance for Keystone Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  Australia	1300 226 639
  International	+61 2 9491 2645

• Latista

  To receive support assistance for Latista Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  USA	800-714-0024

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• P6 Enterprise Project Portfolio Management

  To receive support assistance for P6, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

  To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

• Pre-Qualification Management (PQM)

  To receive support assistance for Pre-Qualification Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  USA	886-839-8872 - select option 2

• Preconstruction

  To receive support assistance for Preconstruction Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  Australia	1300 604 077
  New Zealand	0800 003 091
  USA	866-482-7669

• Primavera Cloud

  To receive support assistance for Primavera Cloud Service, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

  To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

• Submittal Exchange

  To receive support assistance for Primavera Submittal Exchange Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  USA	800-714-0024

T -Z

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• Textura Payment Management (TPM)

  To receive support assistance for Textura Payment Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com/.

  Support assistance by telephone is also available by calling one of the numbers below:

  Country	Toll Free Number
  APAC	61 3 9006 6251
  Australia	1.800.839.887

  
  

  North America

  
  

  Language	Toll Free Number
  English	866-TEXTURA (866-839-8872) - select option 1
  French	855-444-3704
  Spanish	855-444-3703

• Unifier

  To receive support assistance for Unifier, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

  To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

Additional Resources

Support for all other Oracle Construction and Engineering products

For assistance on any Oracle products not covered in the other sections, please raise a My Oracle Support (MOS) Request at https://support.oracle.com/portal/

To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

Lifetime Support policy for on premises products (PDF)

Construction and Engineering Product Documentation

Technical Support Policies

Oracle Cloud Hosting and Delivery Policies (Support is in Section 5) (PDF)

Oracle Global Business Unit Cloud Services Pillar Document (PDF)

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