Please refer to the product list below to contact the appropriate support team for assistance.
Asia
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Hong Kong | +852 3655 7461 |
India | 000 800 1004 388 |
Japan | +81 3 68346966 |
Mainland China | +86 10 6515 1111 |
Malaysia | +60 3 2299 3254 |
Philippines | +63 2 7944 5215 |
Singapore | +65 6436 2140 |
Rest of Asia | +852 3655 7461 (Hong Kong) |
Australia/New Zealand
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Australia | 1300 226 639 |
New Zealand | +64 49 785 486 |
USA/Canada
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
USA and Canada | 1 888 522 6639 |
Central & South America
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Chile | +56 228307874 |
Colombia | +57 1 3819799 |
Mexico | +52 55 50181186 |
Panama | +507 836 6030 |
Peru | +51 1 6419124 |
Venezuela | +58 2123357726 |
Rest of Central & South America | 1 888 522 6639 |
Europe
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Austria | +43 133 777 046 |
France | + 33 1 57 60 87 55 |
Germany | +49 891 430 1515 |
Italy | +39 02 9296 3404 |
Poland | 0 0800 1410199 |
Portugal | +351 214 235 176 |
Romania | +40 31 810 7747 |
Spain | +34 91 187 1655 |
Switzerland | +41 227 999 837 |
UK | 0345 226 6391 |
Rest of Europe | +44 345 226 6391 |
Middle East and Africa
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Oman | +974 4446 2717 |
Qatar | 800 2269 / +97444462717 |
Saudi Arabia | +966 11 273 9217 |
South Africa | +27 10 500 1934 |
Rest of Middle East & Africa | +971 4563 1008 |
International Service Desk | +61 3 9240 0200 |
To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
UK | +44 (0)115 970 7450 |
To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Austria | +43 1 3377 7700 |
France | + 33 1 57 60 87 55 |
Germany | +49 89 1430 1317 |
Poland | +48 22 378 13 21 |
Russia | +7 (812) 334 6100 |
UK | +44 (0)115 970 7450 or +44 (0)345 1300 999 |
To receive support assistance for GradeBeam Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number | |
---|---|---|
USA | 866-482-7669 |
To receive support assistance for Keystone Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Australia | 1300 226 639 |
International | +61 2 9491 2645 |
To receive support assistance for Latista Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number | |
---|---|---|
USA | 800-714-0024 |
To receive support assistance for P6, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
To receive support assistance for Pre-Qualification Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number | |
---|---|---|
USA | 886-839-8872 - select option 2 |
To receive support assistance for Preconstruction Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Australia | 1300 604 077 |
New Zealand | 0800 003 091 |
USA | 866-482-7669 |
To receive support assistance for Primavera Cloud Service, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
To receive support assistance for Primavera Submittal Exchange Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number | |
---|---|---|
USA | 800-714-0024 |
To receive support assistance for Textura Payment Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
APAC | 61 3 9006 6251 |
Australia | 1.800.839.887 |
Language | Toll Free Number |
---|---|
English | 866-TEXTURA (866-839-8872) - select option 1 |
French | 855-444-3704 |
Spanish | 855-444-3703 |
To receive support assistance for Unifier, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
Support for all other Oracle Construction and Engineering products
For assistance on any Oracle products not covered in the other sections, please raise a My Oracle Support (MOS) Request at https://support.oracle.com/portal/
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
Lifetime Support policy for on premises products (PDF)
Construction and Engineering Product Documentation
Oracle Cloud Hosting and Delivery Policies (Support is in Section 5) (PDF)
Oracle Global Business Unit Cloud Services Pillar Document (PDF)
Stay Current with Policy Updates
Subscribe to Technical Support Policy Update Alerts
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