Please refer to the product list below to contact the appropriate support team for assistance.
Asia
To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Hong Kong | +852 3655 7461 |
India | 000 800 1004 388 |
Japan | +81 3 68346966 |
Mainland China | +86 10 6515 1111 |
Malaysia | +60 3 2299 3254 |
Philippines | +63 2 6263225 |
Singapore | +65 6436 2140 |
Rest of Asia | +852 3655 7461 (Hong Kong) |
Australia/New Zealand
To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Australia | 1300 226 639 |
New Zealand | 0800 226 639 |
BidContender Aus. Enquiries | 1300 604 077 |
BidContender NZ enquiries | 0800 003 091 |
USA/Canada
To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
USA and Canada | 1 888 522 6639 |
Central & South America
To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Chile | +56 2 24958697 |
Colombia | +57 1 3819799 |
Mexico | +52 55 50181186 |
Panama | +507 836 6030 |
Peru | +51 1 6419124 |
Venezuela | +58 2123357726 |
Rest of Central & South America | 1 888 522 6639 |
Europe
To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Austria | +43 133 777 046 |
France | + 33 1 57 60 87 55 |
Germany | +49 891 439 1515 |
Italy | +39 02 9296 3404 |
Poland | 0 0800 1410199 |
Portugal | +351 30 880 0558 |
Romania | +40 31 810 7747 |
Spain | +34 91 187 1655 |
Switzerland | +41 227 999 837 |
UK | 0345 226 6391 |
Rest of Europe | +44 345 226 6391 |
Middle East and Africa
To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Oman | 800 7 66 33 |
Qatar | 800 2269 / +97444462717 |
Saudi Arabia | 800 8444 566 |
South Africa | +27 10 500 1934 |
Rest of Middle East & Africa | +971 4563 1008 |
International Service Desk | +61 3 9240 0200 |
To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Australia | 1300 604 077 |
New Zealand | 0800 003 091 |
To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
UK | +44 (0)115 970 7450 |
To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Austria | +43 1 3377 7700 |
France | + 33 1 57 60 87 55 |
Germany | +49 89 1430 1317 |
Poland | +48 22 378 13 21 |
Russia | +7 (812) 334 6100 |
UK | +44 (0)115 970 7450 or +44 (0)345 1300 999 |
To receive support assistance for GradeBeam Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number | |
---|---|---|
USA | 866-482-7669 | GradeBeam-support_ww@oracle.com |
To receive support assistance for Keystone Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Australia | 1300 226 639 |
International | +61 2 9491 2645 |
To receive support assistance for Latista Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number | |
---|---|---|
USA | 800-714-0024 | latista-support_ww@oracle.com |
To receive support assistance for P6, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
To receive support assistance for Pre-Qualification Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number | |
---|---|---|
USA | 886-839-8872 - select option 2 | pqmsupport_ww@oracle.com |
To receive support assistance for Preconstruction Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
Australia | 1300 604 077 |
New Zealand | 0800 003 091 |
USA | 866-482-7669 |
To receive support assistance for Primavera Cloud Service, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
To receive support assistance for Primavera Submittal Exchange Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number | |
---|---|---|
USA | 800-714-0024 | subex-help_ww@oracle.com |
To receive support assistance for Textura Payment Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country | Toll Free Number |
---|---|
APAC | 61 3 9006 6251 |
Australia | 1.800.839.887 |
Language | Toll Free Number |
---|---|
English | 866-TEXTURA (866-839-8872) - select option 1 |
French | 855-444-3704 |
Spanish | 855-444-3703 |
To receive support assistance for Unifier, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
Support for all other Oracle Construction and Engineering products
For assistance on any Oracle products not covered in the other sections, please raise a My Oracle Support (MOS) Request at https://support.oracle.com/portal/
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
Lifetime Support policy for on premises products (PDF)
Construction and Engineering Product Documentation
Stay Current with Policy Updates
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