Construction and Engineering Support

Please refer to the product list below to contact the appropriate support team for assistance.

    A - F

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  • Aconex

    Asia

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Hong Kong +852 3655 7461
    India 000 800 1004 388
    Japan +81 3 68346966
    Mainland China +86 10 6515 1111
    Malaysia +60 3 2299 3254
    Philippines +63 2 6263225
    Singapore +65 6436 2140
    Rest of Asia +852 3655 7461 (Hong Kong)

    Australia/New Zealand

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Australia 1300 226 639
    New Zealand 0800 226 639
    BidContender Aus. Enquiries 1300 604 077
    BidContender NZ enquiries 0800 003 091

    USA/Canada

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    USA and Canada 1 888 522 6639

    Central & South America

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Chile +56 2 24958697
    Colombia +57 1 3819799
    Mexico +52 55 50181186
    Panama +507 836 6030
    Peru +51 1 6419124
    Venezuela +58 2123357726
    Rest of Central & South America 1 888 522 6639

    Europe

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Austria +43 133 777 046
    France + 33 1 57 60 87 55
    Germany +49 891 430 1515
    Italy +39 02 9296 3404
    Poland 0 0800 1410199
    Portugal +351 30 880 0558
    Romania +40 31 810 7747
    Spain +34 91 187 1655
    Switzerland +41 227 999 837
    UK 0345 226 6391
    Rest of Europe +44 345 226 6391

    Middle East and Africa

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Oman 800 7 66 33
    Qatar 800 2269 / +97444462717
    Saudi Arabia 800 8444 566
    South Africa +27 10 500 1934
    Rest of Middle East & Africa +971 4563 1008
    International Service Desk +61 3 9240 0200
  • BidContender

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Australia 1300 604 077
    New Zealand 0800 003 091
  • ConjectPC

    To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    UK +44 (0)115 970 7450
  • ConjectPM

    To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Austria +43 1 3377 7700
    France + 33 1 57 60 87 55
    Germany +49 89 1430 1317
    Poland +48 22 378 13 21
    Russia +7 (812) 334 6100
    UK +44 (0)115 970 7450 or +44 (0)345 1300 999

    G -L

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  • GradeBeam

    To receive support assistance for GradeBeam Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    USA 866-482-7669
  • Keystone

    To receive support assistance for Keystone Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Australia 1300 226 639
    International +61 2 9491 2645
  • Latista

    To receive support assistance for Latista Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    USA 800-714-0024

    M - S

    Open all Close all
  • P6 Enterprise Project Portfolio Management

    To receive support assistance for P6, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

    To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

  • Pre-Qualification Management (PQM)

    To receive support assistance for Pre-Qualification Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    USA 886-839-8872 - select option 2
  • Preconstruction

    To receive support assistance for Preconstruction Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Australia 1300 604 077
    New Zealand 0800 003 091
    USA 866-482-7669
  • Primavera Cloud

    To receive support assistance for Primavera Cloud Service, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

    To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

  • Submittal Exchange

    To receive support assistance for Primavera Submittal Exchange Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    USA 800-714-0024

    T -Z

    Open all Close all
  • Textura Payment Management (TPM)

    To receive support assistance for Textura Payment Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com/.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    APAC 61 3 9006 6251
    Australia 1.800.839.887

  • North America

  • Language Toll Free Number
    English 866-TEXTURA (866-839-8872) - select option 1
    French 855-444-3704
    Spanish 855-444-3703
  • Unifier

    To receive support assistance for Unifier, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

    To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

Additional Resources

Support for all other Oracle Construction and Engineering products

For assistance on any Oracle products not covered in the other sections, please raise a My Oracle Support (MOS) Request at https://support.oracle.com/portal/

To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

 

Lifetime Support policy for on premises products (PDF)

Construction and Engineering Product Documentation

Technical Support Policies

Oracle Cloud Hosting and Delivery Policies (Support is in Section 5) (PDF)

Oracle Global Business Unit Cloud Services Pillar Document (PDF)

 

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  1. Oracle专指Oracle境外公司而非甲骨文中国。
  2. 相关Cloud或云术语均指代Oracle境外公司提供的云技术或其解决方案。