Oracle Customer Experience (CX) Service

Experiencia de clientes
Experiencia de cliente moderna 2018

La CX del futuro, hoy

Informe de la encuesta ejecutiva de Forbes Insights

Informe de la encuesta ejecutiva de Forbes Insights

Descubra lo que más de 400 vicepresidentes dicen sobre la modernización del servicio al cliente. Aprenda sus estrategias para mantenerse a la vanguardia.

La psicología detrás del servicio al cliente
La psicología detrás del servicio al cliente

¿Comprender la psicología puede mejorar el servicio al cliente?

Oracle Customer Experience (CX) Service

Centro de contacto de última generación

Descubra 6 maneras de fortalecer a los agentes y dominar la resolución al primer contacto.

Brinde experiencias excepcionales de servicio al cliente

¿Puede mantenerse a la par de las crecientes expectativas de los consumidores y los múltiples canales de comunicación? Es posible con Oracle Service Cloud. Vea cómo.


Destacado

Investigación sobre servicio al cliente moderno de Forbes Insights

Informe

Investigación sobre servicio al cliente moderno de Forbes Insights
Adelántese a sus pares ejecutivos

Descubra la posición del servicio al cliente de su empresa en relación con más de 400 vicepresidentes de servicio.

Servicio al cliente moderno

Libro electrónico

Centros de contacto de última generación

Descubra 6 maneras de fortalecer a los agentes y dominar la resolución al primer contacto.

Sectores

Seminario web

Servicio de última generación

Qué hacen las organizaciones para lidiar con la revolución del canal digital en su estrategia general de servicio al cliente.


IIHT Aces Learning Lifecycle with Oracle Cloud

Previously, we managed our customer’s lifecycle on multiple systems that were not customizable to our needs. With Oracle Service Cloud, we have a single platform that is highly visible and customizable to move at the speed our business demands. We continue to expand the solution to form an integrated engine that provides actionable insight towards critical decision-making.

— Sundeep MV, Chief Marketing Officer, IIHT

BPI OnDemand Improves Customer Retention with Oracle CX

 

DIRECTV Colombia Ensures Service Efficiency with Oracle Field Service Cloud Service

Oracle Field Service Cloud Service provided us with the right tools to leave inefficient spreadsheets behind and automate on-site customer visit scheduling and management procedures. We now measure technicians’ activities in real time, which has helped us cut costs and drop response times while increasing customer satisfaction.

— Elizabeth Martínez Natale, Project Implementation Manager, DIRECTV Colombia

Kenya Revenue Authority Raises Citizen Satisfaction with Oracle Service Cloud

Since implementing Oracle Service Cloud, our social media engagement and customer response times have improved dramatically. It’s helping us provide a better service for customers that will also deliver long-term economic benefits for Kenya.

— Grace Wandera, Deputy Commissioner, Marketing & Communication, Kenya Revenue Authority

Yamaha Chooses Oracle Service Cloud to Ensure an Exceptional Customer Experience

With Oracle Service Cloud, we improved our digital channels by eliminating the collection of noisy data. This reduced manual data processing while improving efficiency and enhancing the quality of our customer service. This all resulted in a superior customer experience.

— Yefei Ni, Deputy Manager, Customer Service, Yamaha Musical Instrument (China) Investment Co., Ltd.

Thermo Fisher Saves 80% of Processing Time with Oracle Service Cloud

 

Transible Improves Web Value and Reduces Inquiries with Oracle Service Cloud

Our FAQ portal took time and labor to update and manage, and we could not easily change the analysis type or target department, since we were using Excel. With the introduction of Oracle Service Cloud, we can add new analyzes easily, and we aim to increase inflows to web and to reduce the volume of inquiries.

— Takeshi Hamamatsu, CEO, Transible Inc.

Starts Optimizes Content and Reduces Inquiries with Oracle Service Cloud

By replacing our FAQ system, OZmall, with Oracle Service Cloud, we optimized contents for smartphones and increased the production of question items. As a result, users' self-solve rate was promoted, and the number of inquiries was greatly reduced.

— Yoshiteru Nakamura, Senior Manager, CS Promotion Group, Administration Department, Starts Publishing Corporation

Bank of Guam Transforms Service with Oracle CX Cloud

 

Tiens Builds a Unified Customer Service Platform with Oracle Service Cloud

We successfully built a unified, omnichannel customer service platform with Oracle Service Cloud. Customers rapidly started engaging with the platform through WeChat, online chat, email, phone, and our self-service customer system. Plus, we ended up with a comprehensive multimedia knowledge base.

— Shalen Lee, Customer Services Director, Tiens Group

IIHT Aces Learning Lifecycle with Oracle Cloud
BPI OnDemand Improves Customer Retention with Oracle CX
DIRECTV Colombia Ensures Service Efficiency with Oracle Field Service Cloud Service
Kenya Revenue Authority Raises Citizen Satisfaction with Oracle Service Cloud
Yamaha Chooses Oracle Service Cloud to Ensure an Exceptional Customer Experience
Thermo Fisher Saves 80% of Processing Time with Oracle Service Cloud
Transible Improves Web Value and Reduces Inquiries with Oracle Service Cloud
Starts Optimizes Content and Reduces Inquiries with Oracle Service Cloud
Bank of Guam Transforms Service with Oracle CX Cloud
Tiens Builds a Unified Customer Service Platform with Oracle Service Cloud
Oracle utilizó Oracle Service Cloud para transformar su proceso de ventas.

 

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