Oracle Intelligent Advisor

Guide customers and service agents to the right decision faster through an automated set of built-in branching questions. Oracle Intelligent Advisor helps customer service organizations easily configure and integrate business and process rules into Oracle and other third-party solutions—without having to code.

Oracle Intelligent Advisor Product Tour
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Explore Intelligent Advisor

Remove the manual creation, configuration, and deployment of rules so agents can focus on providing customers with consistent customer service. Automating decision-making for agents means they spend less time combing through data and more time creating personalized service experiences with customers.

Self-service advice capabilities

Let customers efficiently help themselves resolve both simple and complex issues.

Personalized assistance

Provide personalized advice tailored to each person using intelligent online interviews.

Conversational support

Enrich conversational experiences through chats and chatbots.

Efficient records management

Embed an Intelligent Advisor interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.

Advice and rule authoring

Give business users the power to configure advice, either through a web browser or a desktop development tool.

Natural language support

Equip business users to establish and manage rules—without the need to engage a programmer.

Intuitive designer

Design intuitive and exceptional customer experiences (CX).

Browser-based rule authoring

Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.


Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.

Customer service agent guidance and advice

Support your contact center agents in providing consistent and personalized advice and decisions across all channels, in any language.

Quick decision-making

Empower agents to quickly make decisions and decrease the need for escalation.

Easily resolve calls

Give service agents the means to easily handle all customer calls—from simple to complex.

Advice analytics and insights

Understand and improve customer experience through channel interviews and decision analytics.

What-if analysis

Leverage what-if analysis to assess the impact of changes in legislation, policies, or regulations on your customers.

Gain better customer insights

Understand which rules drive better customer experiences.

Automated decision services

Easily integrate automated, intelligent decision-making into your existing systems, processes, and workflows.

Connect to any app

Seamlessly connect with your existing applications to perform high-volume calculations and scale decision-making.

Automated decisions

Automate decisions and complex calculations with service workflows and batch processes.

Transparent decision compliance

Ensure company compliance by transparently recording and explaining the advice given and decisions made.

Detailed decision reporting

Discover insights into your customers’ journeys and determine compliance with your business standards using accurate and reliable analytics and reports.

Record and explain decisions

Provide detailed explanations for automated decisions.

Oracle Intelligent Advisor customer successes

View more customer successes

Many of the world’s leading businesses use Oracle Intelligent Advisor to build a better customer experience.

Why choose Oracle Intelligent Advisor?


Virtual meetups for Intelligent Advisor

Heike Lorenz, Product Marketing Director, Oracle

Oracle’s virtual meetups are an excellent opportunity to connect with peers and the Intelligent Advisor development team. We will share best practices, tips/tricks, and everything we know, and you have the opportunity to provide feedback and learn more about Intelligent Advisor. Continue reading to see what’s coming up.

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Featured blogs

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Cloud readiness

Best practices and resources

Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.

Documentation library


Oracle offers a wide range of documentation that will help you learn more about Oracle Intelligent Advisor.


Join the community

The Intelligent Advisor community is active worldwide and growing rapidly. There are many ways to meet and interact with other Intelligent Advisor users. Whether it be through Twitter, online communities, or in-person user groups and trade shows, you can stay informed about Intelligent Advisor through many channels.

Additional information:

Cloud learning

Develop your intelligent Advisor skills

Oracle University provides a variety of learning solutions to help you build Intelligent Advisor skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.

Support and services

Oracle Cloud Marketplace

Power innovation with innovative partner applications and services. Find the most comprehensive list of sales, service, and marketing cloud applications in the Oracle Cloud Marketplace.

Best practices

Intelligent Advisor best practices

Our best practice materials provide valuable guidance on how to design policy models and dozens of useful tips for delivering rich and natural-feeling interactive interviews and other decision-making experiences with Intelligent Advisor. Highly recommended reading for all skill levels.

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Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023

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