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If your knowledge is in silos, your customers and agents are probably having a difficult time finding answers fast. Discover how you can improve retention with answers on demand.
Easily capture, author and publish knowledge, while maintaining versioning, compliance, and translation controls.
Find precise answers from multiple data types, languages, and content sources using robust NLP and industry terminology.
Create step-by-step guided flows for navigating users to the right answers by leveraging customer context and data from external systems.
Gain deeper insight into customer interactions, resolution performance, and knowledge gaps.
Deliver knowledge at the point of need across channels of interactions through pre-packed knowledge integrations.
Get universal access to knowledge in custom and third-party applications through open standard- based APIs.