Utilities Customer Service and Billing
Connect customer care, billing, and advanced metering to deliver efficient service that delights customers and builds trust. Create a single view of meter and device data, easily implement complex rating plans, and offer intuitive self-service through digital channels.
Check out our utility customer service solutions in action.
Work smarter with solutions designed for complex utility customer operations
Build simpler, better customer operations on one utility customer-information system
Get a complete, 360-degree customer view from meter to cash in a single customer-care system designed for today’s digital utilities.
Explore Oracle Utilities Customer Information Systems (CIS)Replace your legacy customer-information system (CIS) and continuously improve your customer care processes
Take advantage of SaaS to automate data management and common CSR workflows. Implement new software capabilities faster to stay ahead of customer needs.
Explore Oracle Utilities Customer Cloud Service (CCS) (PDF)Make smarter decisions with smart meter data
Use data from smart meters and devices to personalize customer insights and advice. Automate common customer service workflows like start, stop, and transfer service.
Explore Oracle Utilities Advanced MeteringSatisfy customers with convenient and intuitive self-service
Let customers compare rates, pay their bills, and update their service through an easy-to-use web or mobile interface.
Explore Oracle Utilities Digital Self Service