Whether sending a promotional offer, driving program enrollment, or delivering outage notifications, use AI to automate and personalize communications. Oracle offers a complete set of marketing solutions to help utility companies better engage with their customers.
Take a journey through Oracle Customer Experience for Utilities.
Drive program enrollments and increase the success of your promotional offers for new rate plans or services. Use intuitive marketing campaign tools to send personalized cross-channel communications to your utility customers.
Improve billing communications, targeted promotions, and other programs with content driven by your customers’ personal consumption habits and delivered how they want to receive the information.
Get the most out of your utility customer data with our enterprise customer data platform that consolidates information from multiple sources and creates and maintains unified customer profiles.
Deliver digital customer experiences that are authentic, relevant, and context aware. Collect and evaluate real-time behaviors of your utility customers, gather intelligence with AI, and personalize digital customer experiences at the exact right moment.
Ania Costin, Sr. Product Marketing Manager, Oracle
Five years on from a mold-breaking, six-month implementation of Oracle’s metering, billing and customer experience solution for utilities, Danish retailer NRGi is still pushing itself and the market to reduce cost to serve and increase value to its customers. Learn how NRGi continues to evolve and thrive in an open and competitive market.Read the complete post
Easily build marketing communications and deliver timely, personalized multi-channel campaigns.
Streamline service interactions, solve issues faster, and build lasting customer relationships.
Connect customer care, billing, and advanced metering to deliver efficient service.