At Oracle, providing great support is as important as providing great products. Oracle Premier Support provides essential software updates and new releases, proactive support tools, and 24/7 service to help you mitigate risk, reduce cost, and gain competitive advantage.
Trusted |
Oracle Premier Support |
|---|---|
| 40+ years of delivering award-winning service. | yes |
| People, process, and technology to support 430,000 customers globally. | yes |
| An indisputable international footprint: 15,000 customer support and service specialists, speaking 29 languages, and engineers available 24/7 across 175 countries. | yes |
| Unparalleled innovation—more than US$64B in R&D since FY2012. | yes |
| 20,000 partners across the globe. | yes |
Secure |
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| Security features at every layer of the stack—applications, database, middleware, OS, and hardware. | yes |
| Oracle has the tools, owns the source code, and has the ability to develop security updates. | yes |
| Regression testing across the full stack at the core application/database code level. | yes |
| Critical patch updates, security alerts, and bulletins. | yes |
| Oracle software security assurance—Oracle’s industry-leading standard for security innovation. | yes |
Comprehensive |
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| Support for products across one unified support organization, platform, and support offering. | yes |
| Support and development with a single point of accountability, for a more seamless customer experience. | yes |
| Program updates, fixes, security alerts, and critical patch updates. | yes |
| Tax, legal, and regulatory updates. | yes |
| Priority service request handling for software. | yes |
| 2-hour onsite hardware service for systems.
(Not applicable to all products and your system must be within an Oracle two-hour service coverage area to receive two-hour service as a standard feature. Refer to the Technical Support Policies for details.) |
yes |
My Oracle Support portal
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yes |
Oracle Applications Unlimited—continuous innovation and a commitment to Oracle Premier Support through at least 2034 on Oracle E-Business Suite, JD Edwards EnterpriseOne, PeopleSoft, Siebel, and Hyperion. |
yes |
| Investment protection with Oracle’s Lifetime Support, the industry’s most comprehensive support coverage. Premier, Extended, and Sustaining Support for Software, Applications Unlimited, Hardware and Operating Systems. | yes |
| Anytime access to past, pending, and future renewals on My Support Renewals. | yes |