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Customer Portal - Tools
- Describe Site administration using Agent Desktop
- Describe the usage of the Customer Portal admin area, the Customer Portal environments and the deployment process
Customer Portal - Basic Customizations
- Describe the anatomy of a Customer Portal page
- Customize and manage Tags, Conditions, Variables, Sprites, Widgets, and Assets
- Describe the importance of Internationalization
- Customize and manage Templates, Pages, and Themes
- Describe the importance of Accessibility
Customer Portal - Widgets and Scripting
- Describe the MVC design pattern and its advantages
- Create and manage a custom widget
- Setup and configure Syndicated widgets on an external page
- Describe Client-side scripting and its use in widgets
- Describe how event handling can be used for widget interaction
- Customize and manage a Customer Portal site
- Describe Controllers and their uses
- Customize using AJAX for widget/controller interaction
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Customer Portal - Advanced Customizations
- Describe a model and its uses
- Describe the purpose of the RightNow Connect Common Object Model
- Describe the uses of RightNow Connect for PHP in Customer Portal
- Describe handling methods that are available in Connect for PHP
- Create Custom Objects
- Create and manage a custom widget to display a custom object field
- Setup and configure Encrypted Pass-Through Authentication
- Use Hooks within customizations
Integration & Customization - Agent Desktop
- Use and customize Record Types" - Practitioner )
- Set up a profile with SOAP and developer permissions
- Configure and manage custom fields
- Describe the purpose of the Object Designer
- Describe Custom Objects and their uses
- Describe the advantages of RightNow Connect web services
- Describe the purpose of the RightNow Connect Common Object Model
- Use primary objects and sub- objects
Integration & Customization - ROQL Queries
- Execute ROQL Queries
- Use custom fields and custom objects accessed in ROQL
- Describe the purpose of Special Queries and their uses
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Integration & Customization - Connect Web Services for SOAP
- Use CRUD operations for Web Services for SOAP
- Generate Bulk, Batch and Chain Operations
- Run Analytics Reports using Connect for SOAP
- Get Values for Named ID Object
Integration & Customization - Desktop Integration
- Describe the purpose of the RightNow Desktop Add-In Framework
- Describe Add-in Deployment Methods
- Work with Records and Automation
- Describe the troubleshooting methods for Add-ins
- Connect Web Services for SOAP with Add-Ins
Integration & Customization – General
- Customize Mobile Sites and page set mappings
- Work with Custom Process Models
- Work with SAML Integrations
- Configure Customer Portal Security
- Describe the uses of Session management
- Describe Click stream and reporting
- Implement Secure coding methods and practices within the RightNow CX Framework
- Describe the Knowledge Foundation API
- Describe the use of the Scripts/custom folders
- Describe customization within a PCI environment
- Describe Basic debugging
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Oracle RightNow CX Cloud Service 2012 Developer Certified Implementation Specialist
