Oracle RightNow CX Cloud Service 2013 Technical Essentials

Oracle RightNow CX Cloud Service 2013 Technical Essentials

The Oracle RightNow CX Cloud Service 2013 Technical Essentials (1Z0-480) exam is designed for individuals who possess a strong foundation and expertise in technical implementation for Oracle RightNow CX Cloud Service solutions. This certification covers topics such as: Working with Custom Process Models, Using Hooks within customizations, Executing ROQL Queries. This certification differentiates candidates in the marketplace by providing a competitive edge through proven expertise. Up-to-date training and field experience are recommended.

OPN members earning this certification will be recognized as OPN Certified Specialists. This certification helps OPN members differentiate themselves in the marketplace and helps their partner company qualify for the Oracle RightNow CX Cloud Service 2012 Specialization.

Exam Number:
120 minutes
Number of
Exam Price:
US$ 245

More on exam pricing

Passing score-subject to change.
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Oracle RightNow CX Cloud Service 2012 Developer Certified Implementation Specialist

OPN Certified Specialist
Exam Validation:
Exam validated against release 2013
Exam Format:
Multiple Choice


Recommended Training Additional Information & Resources Exam Topics Fraudulent Activity Policy

Recommended Training
Oracle RightNow CX Cloud Service 2013 Technical Essentials Exam Study Guide (PDF)
Oracle University Training
RightNow Integration and Customization For Developers
RightNow Customer Portal Cloud Service Customization for Administrators


Additional Information & Resources
Exam Retake Policy
Specialization Catalog (PDF) for all launched and planned Specializations
Product Mapping to Specialization (XLS)


Exam Topics

Customer Portal - Tools

  • Describe Site administration using Agent Desktop
  • Describe the usage of the Customer Portal admin area, the Customer Portal environments and the deployment process

Customer Portal - Basic Customizations

  • Describe the anatomy of a Customer Portal page
  • Customize and manage Tags, Conditions, Variables, Sprites, Widgets, and Assets
  • Describe the importance of Internationalization
  • Customize and manage Templates, Pages, and Themes
  • Describe the importance of Accessibility

Customer Portal - Widgets and Scripting

  • Describe the MVC design pattern and its advantages
  • Create and manage a custom widget
  • Setup and configure Syndicated widgets on an external page
  • Describe Client-side scripting and its use in widgets
  • Describe how event handling can be used for widget interaction
  • Customize and manage a Customer Portal site
  • Describe Controllers and their uses
  • Customize using AJAX for widget/controller interaction

Customer Portal - Advanced Customizations

  • Describe a model and its uses
  • Describe the purpose of the RightNow Connect Common Object Model
  • Describe the uses of RightNow Connect for PHP in Customer Portal
  • Describe handling methods that are available in Connect for PHP
  • Create Custom Objects
  • Create and manage a custom widget to display a custom object field
  • Setup and configure Encrypted Pass-Through Authentication
  • Use Hooks within customizations

Integration & Customization - Agent Desktop

  • Use and customize Record Types" - Practitioner )
  • Set up a profile with SOAP and developer permissions
  • Configure and manage custom fields
  • Describe the purpose of the Object Designer
  • Describe Custom Objects and their uses
  • Describe the advantages of RightNow Connect web services
  • Describe the purpose of the RightNow Connect Common Object Model
  • Use primary objects and sub- objects

Integration & Customization - ROQL Queries

  • Execute ROQL Queries
  • Use custom fields and custom objects accessed in ROQL
  • Describe the purpose of Special Queries and their uses

Integration & Customization - Connect Web Services for SOAP

  • Use CRUD operations for Web Services for SOAP
  • Generate Bulk, Batch and Chain Operations
  • Run Analytics Reports using Connect for SOAP
  • Get Values for Named ID Object

Integration & Customization - Desktop Integration

  • Describe the purpose of the RightNow Desktop Add-In Framework
  • Describe Add-in Deployment Methods
  • Work with Records and Automation
  • Describe the troubleshooting methods for Add-ins
  • Connect Web Services for SOAP with Add-Ins

Integration & Customization – General

  • Customize Mobile Sites and page set mappings
  • Work with Custom Process Models
  • Work with SAML Integrations
  • Configure Customer Portal Security
  • Describe  the uses of Session management
  • Describe Click stream and reporting
  • Implement Secure coding methods and practices within the RightNow CX Framework
  • Describe the Knowledge Foundation API
  • Describe the use of the Scripts/custom folders
  • Describe customization within a PCI environment
  • Describe Basic debugging


Oracle Certification Program Fraudulent Activity Policy
Oracle reserves the right to take action against any candidate involved in fraudulent activities, including, but not limited to, fraudulent use of vouchers, promotional codes, reselling exam discounts and vouchers, cheating on an exam, alteration of score reports, alteration of completion certificates, violation of exam retake policies or other activities deemed fraudulent by Oracle.

If Oracle determines, in its sole discretion, that fraudulent activity has taken place, it reserves the right to take action up to and including, but not limited to, decertification of a candidate's Oracle Certified Associate, Oracle Certified Professional and/or OCM credentials, temporary, indefinite or permanent ban of a candidate from Oracle certification programs, notification to a candidate's employer, and notification to law enforcement agencies. Candidates found committing fraudulent activities forfeit all fees previously paid to Oracle, or to Oracle's authorized vendors, and may be required to pay additional fees for services rendered.

View the Oracle Certification Program Candidate Agreement which requires your agreement before the start of each exam.

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