Oracle Utilities Customer Care and Billing 2 Essentials

Oracle Utilities Customer Care and Billing 2 Essentials

The Oracle Utilities Customer Care and Billing 2 Essentials (1Z1-562) exam is designed for individuals who possess a strong foundation and expertise implementing and/or developing Oracle Utilities Customer Care and Billing 2.x solutions.  This certification exam covers topics such as: Customer Information, Billing, Rates, Payments, Meter Reading, and Oracle Utilities Application Framework (OUAF). A more complete list of topics can be found in the study guide (PDF). Please refer to the Guided Learning Path for exam training and preparation materials.  Up-to-date training and field experience are recommended.

The Oracle Utilities Customer Care and Billing 2 Implementation Specialist certification recognizes OPN members as OPN Certified Specialists.  This certification differentiates OPN members in the marketplace by providing a competitive edge through proven expertise. This certification qualifies as competency criteria for the Utilities Customer Care and Billing Specialization.

Exam Number:
120 minutes
Number of
Exam Price:
US $245

More on exam pricing

Passing score subject to change.
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Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist.

OPN Certified Specialist.
Exam Validation:
Exam validated against release 2
Exam Format:
Multiple Choice


Recommended Training Additional Information & Resources Exam Topics Fraudulent Activity Policy

Recommended Training

OPN Exam Study Guide
Oracle Utilities Customer Care and Billing 2 Essentials Exam Study Guide (PDF)

OPN Exam Prep Session
Oracle Utilities Customer Care and Billing 2 Essentials Exam Prep Session (recording)
OPN Guided Learning Path
Oracle Utilities Customer Care and Billing Implementation Specialist
OPN Boot Camps
Oracle Utilities Customer Care & Billing Fundamentals
Oracle Utilities Customer Care & Billing Functionality for Implementers
Oracle Utilities Application Framework v4 Configuration Tools

This exam has been validated against release 2.x.


Additional Information & Resources

Exam Retake Policy
Specialization Catalog (PDF) for all launched and planned Specializations
Product Mapping to Specialization (XLS)
More Training Opportunities for Oracle Partners


Exam Topics

Control Central & User Interface Standards

  • Navigate the Oracle Utilities Customer Care and Billing User Interface.
  • Use and Maintain Control Central.
  • Locate Help Documentation and Text.

Framework Overview

  • Use the Oracle Utilities Application Framework.
  • Understand Maintenance Objects.
  • Create Plug-In Logic.
  • Extend the Database.
  • Enforce Security Rules.

Customer Information

  • Maintain and Manage Customer Information.
  • Determine Customer Account Structure.
  • Manage Customer Contacts.

To Do

  • Configure and Manage To Do Functionality.

Sales and Marketing

  • Configure and Manage Campaigns, Packages and Orders.

Device (Meter and Item) Management

  • Configure and Manage Meters and Items.

Field Work

  • Manage Field Activities and Field Orders.

Meter Reading

  • Maintain Meter Reads.

Route Management and Field Activity Upload

  • Maintain Service Cycles, Routes and Field Activity Upload.

Financial Transactions

  • Manage Financial Transactions.


  • Manage Bills.
  • Maintain Bill Segments.
  • Complete Bills.


  • Manage and Apply Rates.
  • Apply Proration.
  • Apply Bill Factors.


  • Manage Payments
  • Manage Overpayment and Payment Distribution.


  • Configure and Manage Adjustments.

Monitor Overdue Debt

  • Configure and Manage Credit & Collections and Overdue Processes.
  • Manage Payment Arrangements and Pay Plans.

Case Management

  • Configure the Case Management Functionality.

Business Object Elements

  • Configure using Business Object Elements.

Business Object Business Rules

  • Use Business Object Rules.

Business Object Inheritance

  • Share Business Object Properties.

Business Object Lifecycle

  • Apply Business Object Life Cycle.

Business Object Options

  • Use Business Object Options.
Business Object Access Rights
  • Configure Access Rights.
Service Scripts
  • Configure Service Scripts.
Business Services
  • Configure Business Services.
Advanced BPA Script Features
  • Configure and Manage Business Process Assistant (BPA) scripts.
Revision Control
  • Use Revision Control.
  • Configure using Bundling Capabilities.


Oracle Certification Program Fraudulent Activity Policy

Oracle reserves the right to take action against any candidate involved in fraudulent activities, including, but not limited to, fraudulent use of vouchers, promotional codes, reselling exam discounts and vouchers, cheating on an exam, alteration of score reports, alteration of completion certificates, violation of exam retake policies or other activities deemed fraudulent by Oracle.

If Oracle determines, in its sole discretion, that fraudulent activity has taken place, it reserves the right to take action up to and including, but not limited to, decertification of a candidate's Oracle Certified Associate, Oracle Certified Professional and/or OCM credentials, temporary, indefinite or permanent ban of a candidate from Oracle certification programs, notification to a candidate's employer, and notification to law enforcement agencies. Candidates found committing fraudulent activities forfeit all fees previously paid to Oracle, or to Oracle's authorized vendors, and may be required to pay additional fees for services rendered.

View the Oracle Certification Program Candidate Agreement which requires your agreement before the start of each exam.

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