Oracle, The World's Largest Enterprise Software Company
  |  WorldwideChange Country, Oracle Worldwide Web SitesSitefinder
Secure Search
PRODUCTS AND SERVICES INDUSTRIES SUPPORT PARTNERS COMMUNITIES ABOUT

Expect Lifetime Support

Simple, predictable, and the most comprehensive policy available, Lifetime Support helps drive your business success. Oracle's industry-leading Lifetime Support covers your entire technology stack, from database to middleware to applications. It puts you in control of your upgrade strategy so you can enjoy continued peace of mind, knowing that no matter which product release you're running, we'll be there to support your business.

ORACLE LIFETIME SUPPORT BROCHURES

LIFETIME SUPPORT STAGES

Premier Support - provides you with maintenance and support of your Oracle Database, Oracle Fusion Middleware, and Oracle Applications for five years from their general availability date.

Extended Support - lets you stay competitive, with the freedom to upgrade on your timetable. It provides you with an extra three years of support for specific Oracle releases for an additional fee. You benefit from the same quality of service you receive with Premier Support, with the security of knowing you can expand your systems when the time is right.

Sustaining Support - puts you in control of your upgrade strategy. With Sustaining Support, you will receive technical support for as long as you operate your systems—including access to our online support tools, knowledgebases, pre-existing fixes for your solution, and assistance from technical support experts.

LIFETIME SUPPORT EXCLUSIVE BENEFITS

Key Feature Premier Support Extended Support Sustaining Support
Major Product and Technology Releases
Technical Support
Access to Support Portal
Updates and Fixes Pre-existing
Security Alerts Pre-existing
Critical Patch Updates  
Tax, Legal, and Regulatory Updates  
Upgrade Scripts Pre-existing
Certification with Existing third-party
Products/versions
 
Certification with most new
third-party products/versions
   
Certification with most new Oracle products  

LIFETIME SUPPORT FOR RECENTLY ACQUIRED COMPANIES

Please refer to the Oracle Lifetime Support brochures for support timeframes for all currently supported products.

E-mail this page Printer View Printer View
Oracle Is The Information Company About Oracle | Oracle RSS Feeds | Subscribe | Careers | Contact Us | Site Maps | Legal Notices | Terms of Use | Privacy