Oracle Service Cloud Accelerators


Unless explicitly identified as such, the sample code here is not certified or supported by Oracle; it is intended for educational or testing purposes only.

 

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Telephony and SMS Accelerator for Browser UI (Twilio)
2017-11-01
The Telephony and SMS Accelerator for Browser UI demonstrates how to implement telephony and SMS solutions using Oracle Service Cloud's Browser UI extensibility platform. This integration leverages Twilio's services that complement UI controls to place and receive calls, manage an IVR, and send SMS messages.
Oracle Social Cloud Accelerator for Oracle Service Cloud
2018-03-23
The Oracle Social Cloud Accelerator is provided to demonstrate surfacing social data provided through Oracle Social Cloud into Oracle Service Cloud from a variety of social media properties. Agents can view social posts and communicate to contacts through their social media accounts directly in Oracle Service Cloud.
OSvC IoT Accelerator Configuration Guide
2016-12-15
Integrating Oracle Internet of Things Cloud Service with Oracle Service Cloud.
MAF (Mobile Application Framework) Accelerator and Configuration Guide
2016-12-15
The Mobile Accelerator provides the core features needed to create mobile solutions that incorporate Oracle Service Cloud incident, contact, and organization management capabilities into cross-platform applications.
Sales Accelerator and Configuration Guide
2016-5-13
The Sales Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. To use the Sales Accelerator for Oracle Service Cloud, you must have working instances on the following:
- Oracle Service Cloud
- Oracle Sales Cloud
- Oracle Integration Cloud Service
You must integrate Oracle Service Cloud with Oracle Sales Cloud using Oracle Integration Cloud Service.
Out of Office Accelerator and Configuration Guide
2016-5-9
The Out of Office Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs.
EBS/Oracle Service Cloud Integration and Configuration Guide
2015-10-19
Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud (OSvC). The EBS Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs.
Siebel/Oracle Service Cloud Integration and Configuration Guide
2015-9-09
Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud (OSvC). The Siebel Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs.
TOA Field Service Cloud/Oracle Service Cloud Integration and Configuration Guide
2015-9-17
The TOA Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs.
OOW 2015 Demo Videos
2015-11-17
- Presentation video of the Oracle Open World session on OSvC Integration Capabillites, Read/Write Report Addins, and the OData Ecosystem.

- EBS Accelerator

- Siebel Accelerator