Oracle Service Cloud Products

Cross-Channel Contact Center Solutions
Provide Service Across Devices

Cross-Channel Contact Center

Increase Satisfaction and Retain Customers

Increase Satisfaction and Retain Customers

Keeping customers satisfied and retaining them has become more challenging. Learn more about using multichannel support to achieve these business objectives.


Cross-Channel Contact Center Products

Cross-Channel Contact Center Products

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  • Case Management

    Manage the timely resolution of customer inquiries across all your channels.

  • Guided Resolution

    Dynamically guide agents through dialogues to consistently capture critical information and resolve issues faster.

  • Customer Engagement

    Personalize proactive communications with your customers from deep service profiles.

  • Social Contact Center

    Listen to and proactively engage your customers through social channels.

  • Agent Mobility

    Ensure agents and managers remain connected and productive when away from their desk.

  • Unified Agent Desktop

    Easily integrate other systems into one unified experience for your agents.


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