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Oracle Service Cloud Products

Cross-Channel Contact Center Solutions
Provide Productive Agents Experiences

Cross-Channel Contact Center

Increase Satisfaction and Retain Customers

Increase Agent Productivity and Consistency

Providing consistent and connected customer experiences is difficult when your agents have to navigate multiple, disconnected systems. Learn more about the cross-channel agent agent desktop.

Cross-Channel Contact Center Capabilities

Cross-Channel Contact Center Capabilities

  • Case Management

    Manage the timely resolution of customer inquiries across email, phone, live-chat and social channels on a single platform.

  • Guided Resolution

    Effectively guide agents to resolution through knowledge, scripts and workflows to ensure productivity and consistency.

  • Contextual Agent Experience

    Declutter your agent’s desktop to provide your agents relevant context of the customer, earlier interactions and other data.

  • Unified Agent Desktop

    Easily integrate other systems into one unified desktop for your agents.

  • Customer Engagement

    Personalize proactive communications with your customers from deep service profiles.

  • Highly Configurable

    Configure and manage your service operations with agility, low TCO and low dependency on technical resources.

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