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Oracle Digital Assistant

Broaden your access to business applications with chatbots and conversational AI interfaces. Start immediately with customizable, prebuilt digital assistants for Oracle Cloud ERP, Oracle Cloud HCM, and Oracle Cloud CX, or develop new digital assistants for third-party applications. Watch the video (3:28)

Oracle Digital Assistant
Webcast: Automating Helpdesk Experiences with Oracle Digital Assistant

Watch this on-demand webcast to discover how ComEd elevated customer experience with Oracle Digital Assistant. Hear from ComEd’s David Crone and Oracle's Joe Huang as they discuss chatbot development, showcase demos, and recent product updates.

Ovum names Oracle a leader

The Ovum Decision Matrix focuses on the leading intelligent virtual assistant solutions targeting the enterprise market.

Why choose Oracle Digital Assistant?

Deliver conversational AI today

Get started with prebuilt digital assistant skills (or chatbots) for Oracle Cloud ERP, Cloud HCM, and Cloud CX, as well as templates for on-premises apps that can easily be customized to your unique needs.

Read about prebuilt skills

Expand your reach

Discover AI-powered voice and native multilingual support. Reach popular voice and text messaging channels. Oracle Digital Assistant is open to any client channel or back-end app, on premises or in the cloud.

Read how IFFCO empowers farmers with a voice-enabled chatbot

Automate a great customer experience

Enhance customer experiences while improving help desk efficiency with a digital assistant that offers prebuilt integration with Oracle Service Cloud for a seamless chatbot-to-agent exchange. The open, cloud-based platform also makes it easy to integrate other call-center apps.

Read how Hermes' chatbot handles 38% of incoming calls

Digital Assistants for the Enterprise

The power of AI at your fingertips

Build conversational experiences for business applications. Powered by AI , Oracle Digital Assistant interprets the user’s intent, automating processes and delivering contextual responses to voice or text commands.


Create a more human experience with an AI-powered conversation

Enhance access to HR applications, services, and resources with an intelligent digital assistant for all your employees. Improve engagement and efficiency with automated talent acquisition and onboarding procedures.


Deliver smarter customer experiences

Engage customers with an AI-powered digital assistant that engages users in a personalized manner while delivering actionable behavioral insights to your sales and marketing teams.


Modernize and scale IT operations

Expand IT services by automating common requests with a conversational digital assistant. Enable employee and customer self service with natural language search capabilities and intelligent FAQ responses. Agent handoff with context ensures that only the most complex queries require human intervention while offering a seamless user experience.


View more customer successes

Digital Assistant customer successes

Oracle Digital Assistant and conversational AI help a wide variety of businesses discover more ways to reach and communicate with their customers.


Hermes, one of Europe’s leading parcel delivery services, recently introduced “Holly,” a digital assistant that provides a new level of AI-powered customer service.

July 28, 2020

Oracle Enhances Oracle Digital Assistant with Multilingual Capabilities

Suhas Uliyar, Vice President, AI and Digital Assistant, Oracle

Call them chatbots, virtual assistants, or simply bots. Whatever the name, AI-powered conversational interfaces are becoming mainstream staples for consumers and enterprise alike. In fact, leading analyst firm Gartner believes that by 2022, 70 percent of white collar workers will interact with conversational platforms on a daily basis.

Read the complete post

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Access a library of documentation

Oracle Help Center provides detailed information about our products and services with targeted solutions, getting started guides, and content for advanced use cases.

Additional information


Join a community of your peers

Cloud Customer Connect is Oracle's premier online cloud community. With more than 200,000 members, it's designed to promote peer-to-peer collaboration and sharing of best practices, product updates, and feedback.


Learning Oracle Digital Assistant

Oracle has a complete, end-to-end learning library, including product features and best practices for developing chatbot skills and digital assistants.

News and opinion

Read the latest news, opinion, and thought leadership pieces about Oracle Digital Assistant.

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Sign up for your free trial

Get started today with your free Oracle Digital Assistant trial.

Oracle Digital Assistant technical information

Oracle Digital Assistant documentation, tutorials, videos, certification, and community.

On-demand webcast

Experts discuss Oracle's new AI voice for the enterprise.

Contact us

Talk to a team member about Oracle Digital Assistant.