Support for MICROS Systems Products
Welcome to Oracle Support. We are pleased to announce the transition of support for Oracle’s MICROS products to Oracle’s support portal, My Oracle Support (MOS), for customers and dealers.
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Region or Business
Transition Date
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North America (United States and Canada)
Retail: September 28, 2015
Hospitality: October 5, 2015 -
Europe, Middle East, Africa (EMEA)
Retail: November 16, 2015
Hospitality: March 14, 2016 -
Japan and Asia Pacific (JAPAC)
Retail: April 25, 2016
Hospitality: May 23, 2016 -
Latin America (LAD)
Retail: June 6, 2016
Hospitality: July 11, 2016 -
Cruise (Global)
September 26, 2016
You can continue to use the MICROS Support phone numbers to call Oracle MICROS Support even after the move to MOS.
Customers in Africa (including Isle of Man, Tunisia, and Morocco) who were directly supported by MICROS, not a MICROS dealer, have not yet moved to My Oracle Support. Please continue to call or send email to MICROS Support just as you did with MICROS.
Support Requests
United States and Canada: Hospitality and Retail
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Support Portal
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Support Phone Numbers
Canada
All Products: 1.800.905-2316United States
All Products: 1.800.937.2211
Retail: 1.800.888.6812 or 1.440.498.4831 -
Support Sales
If you have an existing Oracle Account, you can access your contract/renewal information on https://shop.oracle.com.
All consumables and hardware devices, as well as consulting time, can be purchased directly at https://shop.oracle.com.
For Hospitality Support Sales, please call 1.443.285-6000 and select the option to speak to a Support Sales Representative.
For Retail Support Sales, please call 1.800.633-0738 and select the option to speak to a Support Sales Representative.
Europe, Middle East, and Africa (EMEA): Hospitality and Retail
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Support Portal
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Support Phone Numbers
If a phone number is not listed for your country, please select one of these phone numbers.
Austria
Hospitality: +43 133 777 644
Retail: dStore: +43 7229 78672 9810
XStore: +43 7229 78672 9840
Belgium
Hospitality: +32 9382 7155
Retail: +32 9382 7155
Denmark
Hospitality: +45 32 71 93 93
Retail: +45-44-80-86-50
Finland
Hospitality: +358 (0)303 9101
Retail: +358 (0)303 9101
France
Hospitality: +33 826 30 80 00
Retail: +33 826 30 80 00
Germany
Hospitality: +49 8914 302 200
Retail: +49 3049 901 499
Hungary
Hospitality: +36 12379000
Retail: +36 12379000
Ireland
Hospitality: +353 91 747 900
Retail: +353 91 747 900
Israel
Hospitality: +972 3 9299840
Retail: +972 3 9299840
Italy
Hospitality: +39 0287335200
Retail: Stores2: +39 0287335200
XStore: +39 0287335200
Netherlands
Retail: +31 30 6627 500
Norway
Hospitality: +47 22801400
Retail: +47 22801400
Poland
Hospitality: +48 2253247 40
Retail: +48 2253247 40
Portugal
Hospitality: +351 218 621 020
Retail: +351 218 621 020
Spain
Hospitality: +34 902 10 72 36
Retail: +34 902 10 72 36
Sweden
Hospitality: +46 8477 35 69
Retail: +46 8477 35 40
Switzerland
Hospitality: +41-56-556-6590
Retail: +41-56-556-6590
United Kingdom
Hospitality: +44 1753 871 400
Retail: +44 1753 871 400 -
Support Sales
If you have an existing Oracle Account, you can access your contract/renewal information on https://shop.oracle.com.
All consumables and hardware devices, as well as consulting time, can be purchased directly at https://shop.oracle.com.
For Hospitality Support Sales, please call 1.443.285-6000 and select the option to speak to a Support Sales Representative.
For Retail Support Sales, please call 1.800.633-0738 and select the option to speak to a Support Sales Representative.
Japan and Asia Pacific (JAPAC): Hospitality and Retail
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Support Portal
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Support Phone Numbers
Australia
+61294851300
Bangladesh
+6565012212
Bhutan
+6565012212
China
+8641184655090 (Hospitality)
+8641184656475 (Retail only)
Guam
+16716484357
Hong Kong
+85236557480
India
+0008001009381
Japan
Hospitality: +81363022405
Retail: +81363022407
Laos
+6626968080
Korea
+82221948700
Macau
+0800552
Malaysia
+60322993300
Maldives
+9603339666
Nepal
+6565012212
New Zealand
+6495262076
Philippines
+6329093999
Singapore
+6565012345
Sri Lanka
+94112424172
Taiwan
+00801855988
Thailand
+6626968080
Vietnam
+84835211880 -
Support Sales
If you have an existing Oracle Account, you can access your contract/renewal information on https://shop.oracle.com.
All consumables and hardware devices, as well as consulting time, can be purchased directly at https://shop.oracle.com.
For Hospitality Support Sales, please call 1.443.285-6000 and select the option to speak to a Support Sales Representative.
For Retail Support Sales, please call 1.800.633-0738 and select the option to speak to a Support Sales Representative.
Latin America (LAD): Hospitality and Retail
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Support Portal
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Support Phone Numbers
Argentina
+54 115 299 7777
Brazil
0800 770 1017
0800 770 3503
+55 115 189 7344
Chile
+56 22 830 7626
Colombia
+57 1 611 8570
Costa Rica
+506 2205 5699
Mexico
+52 81 8288 6080 (Retail)
01 800 364 2767
01 800 343 3546
Panama
001 855 427 8081
Peru
+51 1 615 1455
Puerto Rico
+1 787 522 3068
Uruguay
000 411 003 3027 -
Support Sales
If you have an existing Oracle Account, you can access your contract/renewal information on https://shop.oracle.com.
All consumables and hardware devices, as well as consulting time, can be purchased directly at https://shop.oracle.com.
For Hospitality Support Sales, please call 1.443.285-6000 and select the option to speak to a Support Sales Representative.
For Retail Support Sales, please call 1.800.633-0738 and select the option to speak to a Support Sales Representative.
Cruise: Global Support
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Support Portal
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Support Telephone
+49 40 89091 290 (Germany)
+1.954.626.7230 (US)
Resources
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