Learn why Oracle is a Leader in IDC MarketScape: WW Manufacturing Service Life Cycle Management.
With Oracle, the company achieved a 30% reduction in operational work and a 60% reduction in credit and rebills.
Meet forecasting and workload management goals, predict future demand, build long-term plans, and track performance.
Configure your service model to meet operational efficiency, cost management, and customer experience goals.
Ensure on-time arrivals, reduce distance driven, eliminate unnecessary truck rolls, and complete more jobs per day.
Access critical job details and capture required information to serve customers in the field—even offline.
Provide guided assistance to mobile workers, shorten onboarding time, and ensure service consistency.
Pull up manuals, videos, articles, schematics, and other documents in your mobile application to get answers and solve issues.
Share expertise, jobs, parts, and tools to solve customer problems and complete more jobs on the first try.
Provide immediate service to customers through their preferred channels, such as digital assistants, video chat, and SMS.
Deflect minor service inquiries away from service teams and enable customers to diagnose and solve issues quickly.
Send notifications to customers via email or SMS and give them real-time visibility of mobile worker arrival status with options for rescheduling service activities.
Deliver accurate advice and next-best action recommendations to mobile workers via chatbots accessible in their mobile application.
Complete more jobs by using embedded video chat to connect with expert service support, diagnose issues, and get live coaching.
Bring your most seasoned experts in from the field to support new or junior team members with voice, video, screen sharing, and annotation tools.
Manage a hybrid workforce of in-house, contractor, and/or third-party service networks in the same application.
Enable mobile workers to easily check parts availability and order, receive, transfer, and reserve parts for their trunk stock.
Provide customers with repair cost estimates and generate a return material authorization for assets.
Enter parts used and review charges for parts, labor, and expenses within the field service mobile application.
Ensure labor and parts costs are properly captured against service-level agreements (SLAs) and entitlements.
Optimize asset availability and utilization through continuous remote tracking and visualization of usage, condition, and performance.
Detect anomalies, run remote diagnostics, and trigger self-repair commands to prevent service disruption.
Automatically create work orders and schedule field service activities to prevent or minimize downtime.
Use digital twin visualizations identify problematic components and automatically detect faults and abnormalities.
Hear from field service experts as they discuss how you can elevate the customer and employee experience by investing in connected experiences.
Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.
Improve field employee compliance with real-time monitoring to deliver automated, event-based customer communications at any point during the service cycle.
With an easy-to-use mobile workforce solution and enhanced digital tool sets, you can improve collaboration, communication, and innovation, and support any current and future business processes.
Use self-learning, AI-assisted scheduling and routing to streamline and scale workforce assignments, reduce costs, and improve the customer experience. Leverage enhanced knowledge management, collaboration, and mobile tools to train and onboard new employees.
Predict and prevent downtime, improve efficiency, and grow service-related revenue by automating the workflows that connect your customers and their assets to your teams, your supply chain, and your back office.
Seamlessly manage a hybrid workforce of in-house, contractor and/or third-party service networks to fill staffing gaps or expand geographic coverage.
Austin Belisle, Web Marketing Strategist, Oracle Advertising and CX
Pivoting to product-as-a-service and outcome-based service models makes it easier for field service organizations to acquire new customers and grow existing accounts.
Take this brief self-assessment to score your organization’s current strategy and capabilities. Simply select your functional area and answer a few questions to visualize and benchmark your company’s approach to outcome-centric service.Read the blog
Find best practices and useful resources that can help you make the most of your Advertising and CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Field Service. You'll find all of these resources and more in the Oracle Help Center.
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Power transformation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
A successful field service management strategy embraces digital technologies to maximize efficiencies and connect the mobile workforce to customers and the back-office team (including customer service, dispatch, and management). This type of transformation supports exponential growth opportunities for worker productivity, customer experience, and your bottom line.