Capture data each time customers engage with your brand to build a full 360-degree profile of each customer that you can use to personalize interactions and offerings.
Deepen relationships with your customers by creating consistent loyalty experiences whether they interact with your brand through digital or physical touchpoints.
Collect actionable customer data across all touchpoints and channels and use that data to deepen connections with your customers.
Interact with your customers beyond the point of transaction and add gamification. Begin to understand why they engage and what motivates purchases.
Build rich, first-party profiles of your most valuable customers by combining their brand engagement, social influence, and spend.
Devise loyalty programs around your brand’s unique objectives and most-loyal consumers. Oracle CrowdTwist provides customizable loyalty programs, a flexible SaaS platform, and more engagement opportunities than any other solution.
Fuse the loyalty experience into your existing digital properties while maintaining complete control over the look and feel of the brand.
Drive brand value and encourage customer behavior through a strategically designed loyalty program that impacts revenue.
Launch loyalty programs quickly and scale as needed using our out-of-the-box widgets, including point balances and tier information, surveys, social account connections, and more.
Foster meaningful relationships with your customers over time by employing data to refine segments, personalize loyalty campaigns, and offer relevant rewards and benefits that drive continued engagement and spend.
Create unique audiences and connect with customers through personalized loyalty campaigns, activities, and rewards based on member behavior, data, tier status, and more.
Reward your best customers and maximize margins with meaningful offers that match their tier level and interests.
Power downstream marketing initiatives by pushing Oracle CrowdTwist segmentation data to other client systems, including CRM, marketing automation, email service providers, customer data platforms, and more.
Motivate customers with various rewards and benefits to drive continued purchasing and engagement. Oracle CrowdTwist offers you the flexibility to design and implement the most appropriate and effective reward strategy for your brand.
Create stronger connections with your customers by offering rewards they will value, including gift cards, sweepstakes, digital downloads, and charitable donations.
Allow customers to redeem rewards by choosing from your personalized product catalog, applying discounts in an online cart or POS checkout, or automatically distributing rewards for a set number of points or a specific status or member segment.
Evaluate your loyalty program, member spend, and engagement behavior using our self-service analytics tool. Oracle CrowdTwist allows you to define brand-, industry-, and program-specific KPIs and create custom reports.
Access program and member insights from the self-service business intelligence (BI) and reporting tool and use that data to focus future marketing efforts.
Create custom dashboards that include key loyalty program performance indicators, easy-to-analyze visuals, and expanded reporting categories.
Set up automatic data exports that regularly send loyalty program report data to a defined location.
Make customers feel valued for their loyalty at every interaction with engaging and rewarding loyalty programs.
Recognize and reward customers for engaging with your brand in the way that is most convenient for them.
Leverage the customer data collected in loyalty programs to make every communication relevant and valuable.
Understand your most valuable customers, market to them more effectively, and attract look-alike audiences.
To keep customers active in your loyalty program, it’s essential to reward members beyond discounts and demonstrate the value of continuous participation.Read the complete post
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