Customer Care and Billing Cloud Service

Customer care and billing system is designed for utilities of all sizes. Supports one to many utility service types, and handles the complexities associated with a utility's business processes.

Top Resources

Get familiar with release management

Remember, it's important to keep up to date with the latest and upgrade regularly to avoid compatibility issues.

 

What's New in 25.10?

Top new features and updates include:

 

View full details on the Cloud Applications Readiness page.

Using an earlier version? View features included in the previous release.

Utilities Release Process

Discover how Oracle works with you

    • Oracle has a global team of more than 18,000 support and service specialists, digital resources, a customer community, and more.

      Learn about My Oracle Support (MOS)

      Learn how to register, get help, effectively submit Service Requests (SRs), and more.

    • MOS Documentation

      Discover tips and best practices for using Oracle Support, including user administration, FAQs and glossary terms. Requires a MOS account.

    • Customer Success Managers (CSMs) help customers get the most out of their Oracle Utilities solutions to achieve desired business objectives.

    • Oracle provides a range of services during the implementation and operation of Utilities Cloud services, such as addressing service requests, providing incident and problem management services, implementing disaster recovery processes, and more.

      Understand roles and responsibilities

      Get familiar with the roles and responsibilities involved in the deployment, configuration, and maintenance of your Oracle Utilities cloud services.

    • See Oracle contracts

      Get a copy of your Cloud Services Agreement, find service descriptions, learn about Oracle hosting and delivery policies, and more.

      Learn about disaster recovery

      Get familiar with disaster recovery processes for Oracle Utilities Cloud Services.

    • Review Cloud Operations service requests

      Learn about the services provided by the Oracle Utilities Cloud Operations team and get instructions for making needed service requests.

      View Live Operate Services

      Understand how we assist you with the ongoing operation of supported Oracle Utilities cloud services once they're live and in production.

Learn more

We are here to help!

Oracle provides technical support from product experts who focus on resolving issues quickly and reducing business impact. Oracle Support teams personalize their guidance based on your specific challenges and needs.

The My Oracle Support (MOS) portal provides 24/7 access, so you can get help when you need it.