GETTING STARTED

Customer Cloud Service

Oracle Utilities has all the information and resources needed to help your organization get started with Customer Cloud Service.

Complete these essential tasks

1
Prepare for activation Get familiar with the process of activating your Oracle Cloud account and services
2
Register for My Oracle Support (MOS) Register to get 24/7 access to support specialists, training, and more
3
Complete post-provisioning steps Get ready for implementation by setting up additional Administrators, users, object storage, and more
4
Access Status Page Access the Status Page for your tenancy and subscribe to receive important environment updates
5
Bookmark the Customer Cloud Service page It's your comprehensive resource for learning and managing Customer Cloud Service

OCI and Oracle Utilities SaaS Platform training

We strongly recommend that System Administrators and partners complete the OCI and Oracle Utilities SaaS Platform training to ensure a successful implementation.

Start training

Discover how Oracle works with you

    • Oracle has a global team of more than 15,000 support and service specialists, digital resources, a customer community, and more.

      Learn about My Oracle Support (MOS)

      Learn how to register, get help, effectively submit Service Requests (SRs), and more.

    • Get instructions for escalating SRs

      View the process for escalating an SR. This should be done before contacting your Customer Service Manager!

      Take MOS training

      Check out this video series for more on SR management. Note that you'll need a MOS account to view these videos.

      Work effectively with Support

      Learn tips and best practices for engaging with Oracle Support. Note that you'll need a MOS account to view this content.

    • Customer Success Managers (CSMs) help customers get the most out of their Oracle Utilities solutions to achieve desired business objectives.

    • Oracle provides a range of services during the implementation and operation of Utilities Cloud services, such as addressing service requests, providing incident and problem management services, implementing disaster recovery processes, and more.

      Understand roles and responsibilities

      Get familiar with the roles and responsibilities involved in the deployment, configuration, and maintenance of your Oracle Utilities cloud services.

    • See Oracle contracts

      Get a copy of your Cloud Services Agreement, find service descriptions, learn about Oracle hosting and delivery policies, and more.

      Learn about disaster recovery

      Get familiar with disaster recovery processes for Oracle Utilities Cloud Services.

    • Review Cloud Operations service requests

      Learn about the services provided by the Oracle Utilities Cloud Operations team and get instructions for making needed service requests.

      View Live Operate Services

      Understand how we assist you with the ongoing operation of supported Oracle Utilities cloud services once they're live and in production.

We are here to help!

Oracle delivers technical support from product experts focused on resolving issues to minimize their business impact. Oracle Support teams personalize their guidance based on your specific challenges and needs.

My Oracle Support (MOS) provides 24/7 access, so you can get help when you need it.