Utilities Customer Cloud Service (CCS)

Summer Series
Learn. Connect. Innovate.

Discover the latest innovations, explore new capabilities, and see how Oracle is helping utilities deliver exceptional customer experiences and drive operational excellence.

Join us for our 3-part virtual series designed for Oracle Utilities CCS customers.

  • Session 1

    CCS 26.4 New Features Walkthrough

    Get up to speed on what's new in CCS 26.4 and how these enhancements can drive value for your utility.

    • Overview of key 26.4 releases and enhancements
    • Highlights across Customer Care, Billing, Collections, and more
    • Live demos of the most impactful new capabilities
    • Best practices and tips to maximize your upgrade

    Thursday, August 6, 2026
    4:00 PM – 5:00 PM EST

  • Session 2
    Register

    Oracle Utilities Data Intelligence: Smarter Insights, Stronger Outcomes

    Discover how Oracle Utilities Data Intelligence is helping utilities reduce cost and complexity while delivering faster, smarter decisions.

    • Introduction to Oracle Utilities Data Intelligence
    • Pre-built analytics and AI/ML capabilities
    • Reducing the cost and complexity of customer analytics
    • Driving faster decisions with trusted, real-time insights

    Thursday, August 20, 2026
    4:00 PM – 5:00 PM EST

  • Session 3
    Register

    Customer Program Management: Simplifying Every Customer Program in CCS

    See how Customer Program Management, a module within CCS, helps you manage customer programs from end to end—from enrollment and eligibility through communications, benefits, events, and measurable outcomes.

    • Overview of Customer Program Management capabilities
    • Configuring eligibility, enrollment, and program participation in CCS
    • Managing benefits, incentives, and payment processing
    • Supporting a broad portfolio of utility programs
    • Real-world program scenarios and a look at how CPM helps reduce operational complexity

    Thursday, September 3, 2026
    4:00 PM – 5:00 PM EST

Why Attend?

  • Stay informed on the latest CCS innovations

  • Learn from experts and real-world customer examples

  • Drive more value from your CCS investment

  • Connect with the Oracle Utilities community

We look forward to seeing you this summer!