Customer Experience for Utilities

Oracle Customer Experience for Utilities cloud services integrate the best of Oracle Fusion's Sales and Service applications with Oracle Utilities customer information systems. Together, these solutions help your utility provide exceptional service to your customers and key accounts.

Top Resources

Get familiar with release management

Remember, it's important to keep up to date with the latest and upgrade regularly to avoid compatibility issues.

 

CX for Utilities Agent Service 26A

  • New Features and Updates
    Explore the latest enhancements in Agent Service 26A, designed to improve the agent experience and elevate the customer experience.

 

Using an earlier version? View features included in the previous release.

CX for Utilities Sales 26A

  • New Features and Updates
    Discover the latest Utilities Sales 26A enhancements, simplifying standard work processes for account managers, and enabling an efficient sales cycle.

 

Using an earlier version? View features included in the previous release.

Discover how Oracle works with you

    • Oracle has a global team of more than 18,000 support and service specialists, digital resources, a customer community, and more.

      Learn about My Oracle Support (MOS)

      Learn how to register, get help, effectively submit Service Requests (SRs), and more.

    • MOS Documentation

      Discover tips and best practices for using Oracle Support, including user administration, FAQs and glossary terms. Requires a MOS account.

    • Customer Success Managers (CSMs) help customers get the most out of their Oracle Utilities solutions to achieve desired business objectives.

    • Oracle provides a range of services during the implementation and operation of Fusion Cloud services, such as addressing service requests, providing incident and problem management services, implementing disaster recovery processes, and more.

    • Understand the Oracle contract model 

      Learn about the different components of an Oracle contract and find answers to the most commonly asked questions. 

      Cloud services contracts

      Get a copy of your Cloud Services Agreement, find service descriptions, learn about Oracle hosting and delivery policies, and more.

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We are here to help!

Oracle provides technical support from product experts who focus on resolving issues quickly and reducing business impact. Oracle Support teams personalize their guidance based on your specific challenges and needs.

The My Oracle Support (MOS) portal provides 24/7 access, so you can get help when you need it.