GETTING STARTED

Field Service Cloud

Oracle Utilities has all the information and resources needed to help your organization get started with Field Service Cloud.


Start here for knowledge that supports your Oracle Utilities journey.

Explore Key Learning and Resources

Complete these essential tasks

1
Prepare for activation Get familiar with the process of activating your Oracle Cloud account and services
2
Register for My Oracle Support (MOS) Register to get 24/7 access to support specialists, training, and more
3
Enable the Field Service offering Before you can configure Fusion Field Service, you must enable the Field Service offering in the Oracle Functional Setup Manager
4
Bookmark the Field Service Cloud page It’s your comprehensive resource for learning and managing Oracle Field Service Cloud

OCI and Oracle Utilities SaaS Platform training

We strongly recommend that System Administrators and partners complete the OCI and Oracle Utilities SaaS Platform training to ensure a successful implementation.

Start training

Discover how Oracle works with you

    • Oracle has a global team of more than 15,000 support and service specialists, digital resources, a customer community, and more.

      Learn about My Oracle Support (MOS)

      Learn how to register, get help, effectively submit Service Requests (SRs), and more.

    • MOS Documentation

      Discover tips and best practices for using Oracle Support, including user administration, FAQs and glossary terms. Requires a MOS account.

    • Customer Success Managers (CSMs) help customers get the most out of their Oracle Utilities solutions to achieve desired business objectives.

    • Oracle provides a range of services during the implementation and operation of Fusion Cloud services, such as addressing service requests, providing incident and problem management services, implementing disaster recovery processes, and more.

    • Understand the Oracle contract model 

      Learn about the different components of an Oracle contract and find answers to the most commonly asked questions. 

      Cloud services contracts

      Get a copy of your Cloud Services Agreement, find service descriptions, learn about Oracle hosting and delivery policies, and more.

We are here to help!

Oracle provides technical support from product experts who focus on resolving issues quickly and reducing business impact. Oracle Support teams personalize their guidance based on your specific challenges and needs.

The My Oracle Support (MOS) portal provides 24/7 access, so you can get help when you need it.