Discover how Oracle works with you

• Oracle Support

  • Oracle has a global team of more than 15,000 support and service specialists, digital resources, a customer community, and more.

  • Learn about Oracle Support services

    Learn about our complimentary support services that are designed to increase performance and help you gain value faster.

  Get started with My Oracle Cloud Support

  Learn how to register, sign in, enable two-factor authentication, and more.

• Oracle Utilities Customer Success

  • Customer Success Managers (CSMs) help customers get the most out of their Oracle Utilities solutions to achieve desired business objectives.

  Understand the Customer Success relationship

  Get familiar with how you'll work with your Customer Success Management team during your journey with Oracle.

• Oracle Fusion Cloud Services

  • Oracle provides a range of services during the implementation and operation of Fusion Cloud services, such as addressing service requests, providing incident and problem management services, implementing disaster recovery processes, and more.

    Cloud policies and guidelines

    Read cloud policies and security guidelines for Oracle Applications Cloud Services.

  • Understand the Oracle contract model 

    Learn about the different components of an Oracle contract and find answers to the most commonly asked questions. 

    Cloud services contracts

    Get a copy of your Cloud Services Agreement, find service descriptions, learn about Oracle hosting and delivery policies, and more.

  • Learn about disaster recovery

    Get familiar with disaster recovery processes and the Oracle Cloud Services continuity policy.