GETTING STARTED

Work and Asset Cloud Service

Oracle Utilities has all the information and resources needed to help your organization get started with Work and Asset Cloud Service.


Start here for knowledge that supports your Oracle Utilities journey.

Explore Key Learning and Resources

Complete these essential tasks

1
Prepare for activation Get familiar with the process of activating your Oracle Cloud account and services
2
Register for My Oracle Support (MOS) Register to get 24/7 access to support specialists, training, and more
3
Environment setup and post-provisioning steps Set up environments Complete post provisioning steps
4
Access Status Page Access the Status Page for your tenancy and subscribe to receive important environment updates
5
Bookmark the Work and Asset Cloud Service page It's your comprehensive resource for learning and managing Work and Asset Cloud Service

OCI and Oracle Utilities SaaS Platform training

We strongly recommend that System Administrators and partners complete the OCI and Oracle Utilities SaaS Platform training to ensure a successful implementation.

Start training

Discover how Oracle works with you

    • Oracle has a global team of more than 15,000 support and service specialists, digital resources, a customer community, and more.

      Learn about My Oracle Support (MOS)

      Learn how to register, get help, effectively submit Service Requests (SRs), and more.

    • MOS Documentation

      Discover tips and best practices for using Oracle Support, including user administration, FAQs and glossary terms. Requires a MOS account.

    • Customer Success Managers (CSMs) help customers get the most out of their Oracle Utilities solutions to achieve desired business objectives.

    • Oracle provides a range of services during the implementation and operation of Utilities Cloud services, such as addressing service requests, providing incident and problem management services, implementing disaster recovery processes, and more.

      Understand roles and responsibilities

      Get familiar with the roles and responsibilities involved in the deployment, configuration, and maintenance of your Oracle Utilities cloud services.

    • See Oracle contracts

      Get a copy of your Cloud Services Agreement, find service descriptions, learn about Oracle hosting and delivery policies, and more.

      Learn about disaster recovery

      Get familiar with disaster recovery processes for Oracle Utilities Cloud Services.

    • Review Cloud Operations service requests

      Learn about the services provided by the Oracle Utilities Cloud Operations team and get instructions for making needed service requests.

      View Live Operate Services

      Understand how we assist you with the ongoing operation of supported Oracle Utilities cloud services once they're live and in production.

We are here to help!

Oracle provides technical support from product experts who focus on resolving issues quickly and reducing business impact. Oracle Support teams personalize their guidance based on your specific challenges and needs.

The My Oracle Support (MOS) portal provides 24/7 access, so you can get help when you need it.