NetSuite Cloud Services Contracts

NetSuite Cloud Services Contracts

In this section, you will find Oracle NetSuite’s standard contracts for the NetSuite and OpenAir Cloud Services including the Subscription Services Agreement, the Data Processing Agreement and any policies referred to in your contract with Oracle.

NetSuite Cloud Services Policies

The following items are referenced in the Subscription Services Agreement and are here for easy access.

Program Documentation

NetSuite Cloud Services Contracts – Subscription Services Agreements

This agreement governs orders for NetSuite and Open Air Cloud Services. This Agreement is not applicable to SuitePeople Workforce Management Cloud Services (f/k/a Adi Insights) - see applicable agreements below.

Your Estimate/Order Form (the “order”) for NetSuite and Open Air Cloud Services identifies the Subscription Services Agreement that governs the order. If your order is placed on or after June 1, 2024 and references the Subscription Services Agreement available at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/, then the June 1, 2024 version of the Subscription Services Agreement applies to that order (refer to the “Agreement” section on the order to identify the specific agreement applicable to, and governing, your order). For any “add-on order” to an original Cloud Services order, the version of the Subscription Services Agreement for Cloud Services in effect on the date of the original order will apply to the add-on order, even if the add-on order is placed after an updated version of the Subscription Services Agreement is published. An “add-on order” is an order that updates the quantity or type of previously ordered Cloud Services, such as by adding capacity, new user subscriptions, or additional SaaS service applications. Prior versions of the Oracle Subscription Services Agreement can be found under the “Archive” tab below.

NetSuite Cloud Services Contracts – Controller Subscription Services Agreements

This agreement governs orders for NetSuite and Open Air Cloud Services. This Agreement is not applicable to SuitePeople Workforce Management Cloud Services (f/k/a Adi Insights) - see applicable agreements on this page.

Your Estimate/Order Form (the “order”) for NetSuite and Open Air Cloud Services identifies the Subscription Services Agreement that governs the order. If your order is placed on or after June 1, 2024 and specifically references the Controller Subscription Services Agreement available at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/, then the June 1, 2024 version of the Controller Subscription Services Agreement applies to that order (refer to the “Agreement” section on the order to identify the specific agreement applicable to, and governing, your order). For any “add-on order” to an original Cloud Services order, the version of the Controller Subscription Services Agreement for Cloud Services in effect on the date of the original order will apply to the add-on order, even if the add-on order is placed after an updated version of the Controller Subscription Services Agreement is published. An “add-on order” is an order that updates the quantity or type of previously ordered Cloud Services, such as by adding capacity, new user subscriptions, or additional SaaS service applications. Prior versions of the Controller Subscription Services Agreement can be found under the “Archive” tab below.

Oracle Subscription Services Agreement for NetSuite Connectors (formerly known as FarApp Connectors)

This agreement governs orders for NetSuite Connectors Cloud Services (f/k/a FarApp Connectors). This Agreement is not applicable to NetSuite and Open Air Cloud Services, NetSuite CPQ Cloud Services (f/k/a Verenia CPQ), or SuitePeople Workforce Management Cloud Services (f/k/a Adi Insights) - see applicable agreements on this page.

Your Estimate/Order form (the “order”) for the NetSuite Connector integration cloud services identifies the Subscription Services Agreement (“Agreement”) that governs your order subject to the following:

• If your order is placed on or after July 10, 2023 and before January 19, 2024, and references the “Subscription Services Agreement for NetSuite Connectors” available at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/, then the July 2023 agreement, found in the Archive below, applies to that order. Prior versions of the Oracle Subscription Services Agreement for NetSuite Connectors can be found under the “Archive” tab below.
  
  As outlined in the Agreement, Oracle may revise the Agreement at any time upon providing notice to You. Such changes will take effect at the beginning of Your next Renewal Term or as otherwise specified in the Agreement. Your continued use and payment of the Services will be deemed as Your acceptance of the terms.
• If your order is placed on or after January 19, 2024 and references the “Subscription Services Agreement” available at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/, then the standard Subscription Services agreement (found above or at this link: https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html#ssa), applies to that order.
• If your order is placed on or after January 19, 2024 and references the “Controller Subscription Services Agreement” available at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/, then the Controller Subscription Services agreement (found above or at this link: https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html#cssa), applies to that order.

Please see the “Agreement” section on the order to identify the specific agreement applicable to, and governing, your order.

Oracle Subscription Services Agreement for NetSuite CPQ (formerly Verenia CPQ)

This agreement governs orders for NetSuite CPQ Cloud Services (f/k/a Verenia CPQ). This Agreement is not applicable to NetSuite and Open Air Cloud Services, NetSuite Connectors Cloud Services (f/k/a FarApp Connectors), or SuitePeople Workforce Management Cloud Services (f/k/a Adi Insights)—see applicable agreements on this page.

Your Estimate/Order form (the “order”) for the NetSuite CPQ cloud services identifies the Subscription Services Agreement (“Agreement”) that governs your order subject to the following:

• If your order is placed on or after July 10, 2023 and before January 19, 2024, and references the “Subscription Services Agreement for NetSuite CPQ” available at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/, then the July 2023 agreement, found in the Archive below, applies to that order. Prior versions of the Oracle Subscription Services Agreement for NetSuite CPQ can be found under the “Archive” tab below.
• If your order is placed on or after January 19, 2024 and references the “Subscription Services Agreement” available at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/, then the standard Subscription Services agreement (found above or at this link: https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html#ssa), applies to that order.
• If your order is placed on or after January 19, 2024 and references the “Controller Subscription Services Agreement” available at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/, then the Controller Subscription Services agreement (found above or at this link: https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html#cssa), applies to that order.

Please see the “Agreement” section on the order to identify the specific agreement applicable to, and governing, your order. For any “add-on order” to an original cloud services order, the version of the Agreement in effect on the date of the original order will apply to any such add-on order, even if such add-on order is placed after an updated version of the Agreement is published. An “add-on order” is an order that updates the quantity or type of previously ordered cloud services, such as by adding capacity, new user subscriptions, or additional cloud services.

NetSuite CPQ User Guide

The NetSuite CPQ User Guide provides information on how to use the NetSuite CPQ cloud service.

NetSuite CPQ User Guide (PDF)

Oracle Subscription Services Agreement for SuitePeople Workforce Management (formerly known as the Subscription Services Agreement for Adi Insights)

This agreement governs orders for SuitePeople Workforce Management Cloud Services (f/k/a Adi Insights). This Agreement is not applicable to NetSuite and Open Air Cloud Services, NetSuite Connectors Cloud Services (f/k/a FarApp Connectors), or NetSuite CPQ Cloud Services (f/k/a Verenia CPQ) - see applicable agreements on this page.

Your Estimate/Order Form (the "order") for SuitePeople Workforce Management Cloud Services (a/k/a Adi Insights) identifies the Oracle Subscription Services Agreement for SuitePeople Workforce Management (f/k/a Subscription Services Agreement for Adi Insights) that governs the order. If your order is placed on or after June 1, 2024 and references the Subscription Services Agreement for SuitePeople Workforce Management available at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/, then the June 1, 2024 version of the Subscription Services Agreement applies to that order (refer to the “Agreement” section on the order to identify the specific agreement applicable to, and governing, your order). For any “add-on order” to an original Cloud Services order, the version of the Subscription Services Agreement for Cloud Services in effect on the date of the original order will apply to the add-on order, even if the add-on order is placed after an updated version of the Oracle Subscription Services Agreement for SuitePeople Workforce Management is published. An “add-on order” is an order that updates the quantity or type of previously ordered Cloud Services, such as by adding capacity, new user subscriptions, or additional SaaS service applications. Prior versions of the Oracle Subscription Services Agreement for Oracle SuitePeople Workforce Management can be found under the “Archive” tab below.

Data Processing Agreement

If your Estimate/Order Form (the ‘order’) for NetSuite and OpenAir Cloud Services incorporates in the Oracle Data Processing Agreement (“DPA”), the applicable DPA can be found by going to the Oracle Cloud Contracting page found at the following URL: https://www.oracle.com/contracts/cloud-services/.

The Oracle Data Processing Agreement can also be found under the "A-Z" tab found on the link above (search on "Data Processing Agreement" to find current and archived DPAs)

Hosting and Support Delivery Policies

The Oracle NetSuite Hosting and Support Delivery Policies can be found on the Cloud Delivery Policies page (currently found at the following URL: https://www.oracle.com/corporate/contracts/cloud-services/netsuite/cloud-delivery-policies.html).

NetSuite Professional Services Agreements

The Online Professional Services Agreement governs certain professional services and training provided by Oracle to Customer.

NetSuite Professional Services Addendums

Online Professional Services Addendum. The Online Professional Services Addendum governs certain professional services and training services provided by Oracle to Customer. The Online Professional Services Addendum is incorporated into the Subscription Services Agreements (versions June 2019, June 2020, March 2021, June 2022, or June 2023), the Transactional Subscriptions Services Agreement (versions June 2020, March 2021, June 2022, or June 2023), or the Transactional Controller Subscription Services Agreement (versions Sept 2022 and July 2023).

NetSuite CPQ Professional Services Addendums (formally known as Verenia for NetSuite)

Professional Services Addendum for NetSuite CPQ The Professional Services Addendum for NetSuite CPQ governs certain professional services and training provided by Oracle to Customer. The Professional Services Addendum for NetSuite CPQ is incorporated into the Subscription Services Agreement for NetSuite CPQ (released in January 2022). If your Estimate/Order Form (“order”) is placed before January 19, 2024 and references the “Subscription Services Agreement for NetSuite CPQ” available at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/, then this Professional Services Addendum for NetSuite CPQ applies to your order. Otherwise, the “Online Professional Services Addendum” above shall apply to your order unless otherwise stated in your Agreement or order.

NetSuite CPQ Addendum (PDF)

Support Terms and Response Times

NetSuite Support Services. Effective January 19, 2024, the NetSuite Support Services Terms have been consolidated into the Oracle NetSuite Hosting and Support Delivery Policies (including the Oracle NetSuite Exceptions to the Hosting and Support Delivery Policies) found at the URL below.

NetSuite Support Services for Oracle Cloud Services.. These are the terms under which Oracle provides support for Oracle Cloud Services as specified in the Oracle NetSuite Service Descriptions.

Supplemental Support Terms for Response Services. Effective January 19, 2024, the Supplemental Support Terms for Response Services (referred to herein as “Supplemental Support Terms”) have been consolidated into the Oracle NetSuite Hosting and Support Delivery Policies (including the Oracle NetSuite Exceptions to the Hosting and Support Delivery Policies) found at the URL below.

Oracle Terms of Use for NetSuite Support Portal. This Terms of Use specifically covers the Customer’s use of the NetSuite Support Portal website.

NetSuite Support Portal TOU (PDF)

Service Level Commitment (SLC)

Service Level Commitment for the NetSuite Cloud Services and Open Air Cloud Services (“SLC”). Effective January 19, 2024, the SLC terms have been consolidated into the Oracle NetSuite Hosting and Support Delivery Policies (including the Oracle NetSuite Exceptions to the Hosting and Support Delivery Policies) found at the URL below.

NetSuite Trial Account Agreement

The Trial Account Agreement governs the temporary access to a limited trial, test, training or other demo account of the NetSuite Service that may be provided to you or a partner program member for such party’s non-production use, the duration and scope of which may be further defined in an Estimate / Order Form.

Main Terms of Service

These Main Terms of Service, in conjunction with the Subscription Services Agreement cover the Customer’s usage of the NetSuite Service and OpenAir Service. These Main Terms of Service are applicable to Subscription Services Agreements where the “Terms of Service” in the Agreement referenced a URL link to the online Main Terms of Service.