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Oracle Support Contacts Global Directory

Acquired Product Support

Oracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Access Support for your products:

Online Support

Need Help? Go to My Oracle Support to:

  • Find Answers in the Oracle Support Knowledge Base
  • Submit, update, or review Service Requests
  • Engage the My Oracle Support Community
  • Download software updates
  • Tap into Oracle proactive support tools and best practices

You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support.

United States

Getting Support

  • Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
  • Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.
  • Oracle Hospitality and Food & Beverage (MICROS) customers in the United States call 1.800.937.2211 for product related support inquiries
  • Oracle Retail (MICROS) customers in the United States call 1.800.223.1711 for product related support inquiries
  • Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at https://www.fcc.gov/trs, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.

Renewing Oracle Premier Support

Other Service Inquiries:

Canada

Getting Support

  • Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).
  • Call 1.800.668.8921 or 1.905.890.6690 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.
  • Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.

Renewing Oracle Premier Support

Other Service Inquiries:

Latin America

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).

Renewing Oracle Premier Support

  • To renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.
  • For questions regarding on-premises support renewals, call the relevant Oracle Support Renewal Sales number listed below.
  • View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.
Country Support Hotline Support Renewal Sales
Argentina Acceso directo: 0800.666.0173
Ví­a AT&T Direct: 0800.555.4288 ó 0800-222-1288 conectar a 877.767.2253		 +54 1152996000
Belize Ví­a AT&T Direct: 811 conectar a 877.767.2253 +506.2205.5554
Bolivia Ví­a AT&T Direct: 800.10.1110 conectar a 877.767.2253 0800.0178
Brazil Toll Free: 0800.891.5899
Direct Access: +55.11.5189.1001
Fax: +55.11.5189.1101		 Toll Free: 0800.891.4436
Direct Access: +55.11.5189.1000
Fax: +55.11.5189.1189
Caribbean Islands
(Except Puerto Rico, Republica Dominicana Netherlands, and Aruba)		 AT&T Direct® Access Number 877.767.2253 +506.2205.5554
Central America Para numeros telefonicos, por favor refierase al pais de preferencia. +506.296.1530
Chile Acceso Directo: +56.22.830.7810
Acesso Directo Hospitality only: +56 22 830 7626
Acceso Directo: 188.800.800.075
Ví­a AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253		 +56.22.666.5000
Colombia Acceso Directo:01.800.912.1586
Ví­a AT&T Direct: 018009110010 conectar a 877.767.2253		 +571.611.9600
Costa Rica Acceso Directo: 0.800.011.0515
Ví­a AT&T Direct: 0.800.0.114.114 conectar a 877.767.2253		 0.800.011.0621
Ecuador Ví­a AT&T Direct: 1999119 conectar a 877.767.2253 +1.800.67.2253
El Salvador Ví­a AT&T Direct: 800.1288 conectar a 877.767.2253 +506.2205.5554
Guatemala Ví­a AT&T Direct: 138126 or 9999190 ó 0800-222-1288 conectar a 877.767.2253 +506.2205.5554
Honduras Ví­a AT&T Direct: 800.0.123 conectar a 877.767.2253 +506.2205.5554
Jamaica Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 +1.809.960.2359
Mexico Acceso Directo: 800 6721052
Acceso Directo: 001.877.767.2253
Ví­a AT&T Direct: 800.288.2872 conectar a 877.767.2253		 +52.55.9178.3000
Nicaragua Ví­a AT&T Direct: 1.800.0174 conectar a 877.767.2253 +506.2205.5554
Panamá Acceso Directo: 001.877.767.2253
Via ATT direct: 800.0109; conectar a 877.767.2253		 +507.263.9077
Paraguay Ví­a AT&T Direct: 008.11.800 conectar a 877.767.2253 +506.2205.5554
Peru Acceso Directo: 0800.50.718
Ví­a AT&T Direct: 080050288 / 080070088 conectar a 877.767.2253		 +51.1.615.1000
Puerto Rico 877.7.ORACLE +1.787.999.3100
República Dominicana Acceso Directo: 1.877.767.2253
Ví­a AT&T Direct: 1.800.872.2881 conectar a 877.767.2253		 +57 1 611 6734
Trinidad Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 1.868.624.4203
Uruguay Ví­a AT&T Direct: 000.410 conectar a 877.767.2253 +54.11.4.341.8100
Venezuela
Includes Netherlands Antilles (Curacao, Bonaire, Saba, Sint Eustatius and Sint Maarten , Aruba, and Sur Inam)		 Venezuela:
Aceso Directo: 0800.100.2057
Via ATT direct: 0800.2255.288; conectar a 877.767.2253

Netherlands Antilles:
Via ATT direct: 001.800.872.2881; conectar a 877.767.2253

  

Instructions for Dialing AT&T Direct® Access Numbers

  • Visit the AT&T World Traveler to obtain your AT&T Direct Access Number.
  • Use the AT&T Access Numbers drop down menu to select the country from which you are calling.
  • Dial the AT&T Direct® Access Number + area code + phone number.

Europe, Middle East, and Africa

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).

Renewing Oracle Premier Support

 

Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature.

Home Global Support Center: United Kingdom

Country Support Hotline Support Renewal Sales
Albania +442035742013 74956606464
Armenia Please see CIS 37411619594
Austria +43.1.33777.555 +43.1.33777.065
Bahrain 80004238 27214007248
Belgium +32.2.719.12.12 3227195373
Bosnia and Herzegovina +387.33.95.89.89 +387.33.95.89.39
Bulgaria +359.2.923.8130 +359.2.923.8168
Cameroon +20235350755 27214007248
Central Asia Territory (CAT)
(Azerbaijan, Turkmenistan, Tajikistan, Kirgizstan, Georgia, Armenia and Uzbekistan)		 +7.495.641.15.51 994124888145
Community of Independent States (CIS)
(Mongolia, Belarus and Moldova)		 +7.495.641.15.51 74956606435
Croatia +385.1.632.32.22 +385.1.630.63.36
Cyprus +35722694693 +35722694692
Czech Republic +420.221.438.199 420220437052
Denmark +45.44.80.80.81 4544808470
Egypt 20224802720 20 235 350 789
Estonia +372.628.7777 +372.628.7713
Finland +358.9.54.94.1300 358954941292
France +33.1.57.60.21.22 33 146 856 644
Gabon +20235350755 +20235350789
Germany +49.180.2000.170
Charges: From landlines 0.06 EUR per call, from mobile up to 0.42 EUR per minute.
(Learn more)		 +49.891.430.2828
Greece +30.210.67.89.450 +30 210 678 9215
Hungary +36.1.2241800 3618017722
Israel +972.3.9273677 +44.207.1312.982
Italy +39.06.52436.400 39 028 733 5050
Ivory Coast 2 Stage dialing: First 00.111.11 then 800.379.0402 27214007248
Jordan +962.6.5200895 27214007248
Kazakhstan +7.727.320.1643 77272442714
Kenya +254.20.288.9.150 27214007248
Kuwait Local access: +96522203638
Alternate number: +974 444 627 67		 20235350789
Latvia +371.6704.6086 +370.5204.7537
Lebanon +9611963240 20235350789
Lithuania +370.5.204.76.40 +370.5.204.75.37
Luxembourg +352 4911 3345 35227000670
North of Macedonia +442035742013 27214007248
Malta +800.62.474 442035742012
Mauritius Toll Free: +8020440036 27214007248
Morocco +212522977095 27214007248
Netherlands +31.30.6699444 31306699292
Nigeria +20235350755 27214007248
Norway +47.6752.6752 4767526705
Oman +971.4.3909040 27214007248
Poland +48221682416 48221682411
Portugal +351.21.423.52.00 351214237535
Qatar +971.4.3909040 20235350789
Romania +40213678810 40213677047
Russia +7.495.641.15.51 74956606464
Saudi Arabia Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network)
Toll Free: 800.850.0093 (Bharti Airtel Fixed and Mobile Network)
Local Access: +966.11.273.9977		 20 235 350 789
Senegal +20235350755 27214007248
Serbia and Montenegro 381112016830 381112016833
Slovakia +421.2.5728.8600 421257288771
Slovenia 080080874 080080705
South Africa +27.11.319.4010
+27.21.400.7282		 27214007248
Spain +34.91.6312174 (if calling from outside Spain)
+902.312.174		 34 916 267 676
Sweden +46.8.477.3600 46317335538
Switzerland +41.61.425.62.00 0800 561449
Tanzania +20235350755 27214007248
Tunisia +202.35350755  
Turkey: Istanbul region +90.212.329.68.20 90 212 329 6819
United Arab Emirates +971.4.3909040 97143909332
Abu Dhabi +971.4.3909040  
Ukraine   380444986942
United Kingdom and Republic of Ireland +441189247900 +44.207.1312.982 / 35318031792
Zimbabwe +20235350755 27214007248

Asia Pacific

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).

Renewing Oracle Premier Support

Country Support Hotline Support Renewal Sales
Australia +61.132.370
+61.2.8817.7600		 1.800.787.901
+61.2.94912850
Bangladesh Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)
+65.6436.1003		 92512099711
China 800.810.0366

4008.980.890		 400 669 1900

+86 10 61065483
Hong Kong 800.963.604

+852.2866.9582

001 86 4008.980.890
(IDD rates applicable)		 +852.3655.7975
India Technical Support Hotline
a) 000 800 100 7534
b) +1 800 711 1005		 Support Renewal Hotline
0008000402728
Indonesia +62.21.2555.2010
Alternate Singapore Number
+65 6436 1003		 6565012337
Japan 0120.099638 +81-3-6834-6045
Korea +82.1588.8501 080.909.0880
+82.2.21947966
Macau 0800-559 852.3655.7975
Malaysia 1 800 880 329 60322993354
Nepal Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)
+65.6436.1003		 92512099711
New Zealand 0800.478.776
+61.2.8817.7600		 0800466709
+64.9977.2110
Pakistan Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005)
+65.650.12200		 92512099711
Philippines 1800 1651 0500 63279445214
1800-144-100-66
Singapore 800.616.1618 (support hotline)
+65.6436.1003 (support hotline)		 6565012337
Sri Lanka 800.7111.005 92512099711
Taiwan 0800.077677 886 2 8726 7561
Thailand 0018006112759  
Vietnam 12065299
Alternate number +84 2 835211445		 1 800 880 329

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