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Differentiate your brand by delivering unique customer services through organic channels, knowledge-driven interactions, and automation.
Seamlessly connect all service touchpoints: digital channels, contact centers, and field interactions throughout the CX journey.
Manage and seamlessly connect customer service touchpoints.
Provide a meaningful and connected customer journey.
Offer customers infinite choices to engage with you—anywhere they want, any way they want.
Oracle offers a breadth of engagement options for service organizations.
Customers will engage on their channel of choice.
Enable customer-obsessed call center agents to go beyond expectations.
Oracle Service Cloud is scalable in high transaction contact centers.
Access a complete customer view within highly responsive and intuitive interfaces.
Give the one, correct answer through best-of-breed knowledge management or automated, personalized advice.
Take advantage of best-in-class policy automation and knowledge management capabilities.
Wow your customers with accuracy, personalization, and responsiveness.
Predict, improve, and augment the customer experience using automation and intelligence.
Oracle offers innovative options to automate customer interactions.
Offer differentiating customer experiences through innovation and automation.
104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud.
Hear city management explain how they are adding innovative new channels for their 311 contact center.
Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business.
Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it.
Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.
Oracle Service solutions deliver unique customer services through organic channels, knowledge-driven interactions, and automation.
Whether you are a leader in customer service, knowledge management, or field service, Oracle offers a variety of features to meet your business challenges.
Oracle CX industry solutions leverage the comprehensive Oracle product portfolio to address distinct industry-specific requirements. With solutions designed and configured for your industry, you can accelerate innovation, improve customer experiences, and drive competitive advantage.
Business is changing fast. AI is exploding. Connected devices are everywhere. New communications channels emerge constantly. Virtual and augmented reality are quickly becoming mainstream. All of which are transforming the way your customers interact with your business. And it’s up to you to keep up. See the latest solutions that help you create tomorrow’s service, today.
Oracle delivers business transformation beyond the front office. Forrester Wave™: CRM Suites, Q4 2018Read the report
Transform Your Business Faster and Easier
Provide Personalized Customer Engagement
Deliver Unforgettable Customer Experiences
Remove complexity to accelerate business transformation. Use service to differentiate your brand with connected interactions, tailored responses, and automated processes.
Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions offer ready-to-go innovations—such as AI, IoT, chatbots, and data solutions—that enable you to quickly adopt new channels, devices, data sources, and intelligence capabilities. Discover even more solutions by going to the Oracle Cloud Marketplace to deploy prepackaged applications that address your business needs.
Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a solution built for innovation and customer service, you can offer deeply personalized and contextual experiences to every customer, every time.
Explore how different industries and organizations are modernizing for the experience economy with these resources and case studies.
Oracle CX Cloud is a leader in The Forrester Wave™: CRM Suites, Q4 2018.
Are you losing your patience with some customer service agencies? See what it takes to get service right.
Companies may encounter obstacles while trying to get their field resources on site quickly and efficiently. See how Oracle Field Service Cloud can help with any combination of predictive travel, real-time traffic, and street-level routing.
As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Companies have applied artificial intelligence and machine learning to everything from customer success programs to healthcare.
When you’re considering a CX investment—especially a software-driven CX upgrade, look at what your company will earn by enhancing the day-to-day job satisfaction of your most important asset: your people.
What style of customer service software technology is best for your business? Consider the pros and cons and cost considerations of on-premise and cloud solutions.
Today’s consumers want their problems solved by just pressing a button. Find out how you can meet their demands by delivering a consistent and unique customer experience.
Senior Director of Product Management for Oracle Service Cloud Jeff Wartgow offers his insights on changing consumer lifestyles and the service technologies that are helping organizations meet this new reality.
Take Oracle’s CX assessment to find out whether you’re a skeptic, an optimist, a visionary, or have just plateaued.