As customers continue to evolve the omnichannel retail journey, you can provide them with engaging, seamless experiences while refining operations across point-of-service, ecommerce, and order management systems.
See omnichannel retail in action
The true value of having a single view of an order, item, or customer is much more than just transactional. Increased insights from aggregate data help retailers deliver on overall business objectives through a deeper and richer understanding of customer behaviors. Closing the data gap with omnichannel retail solutions helps retailers to enable more personalized offers and promotions, increased sales, and greater customer loyalty.
Craft meaningful physical and digital shopping experiences with a real-time view of your customers’ actions and needs at every step of their journey.
Give your store associates a deeper understanding of customers and greater visibility with robust POS functionality.
Deliver exceptional customer service while maintaining visibility into order shipments and status. Empower associates with customer appeasement capabilities before and after shipment.
Access real-time inventory information to complete transactions on demand through alternative fulfillment methods, such as shipping directly from another warehouse or store or scheduling a store pickup.
Instantly access accurate inventory data to execute efficient and consistent in-store processes and procedures.
Provide customer service support to shoppers on their preferred channels. Help service teams rapidly complete repetitive tasks using AI and machine learning so they can focus on delivering expert, tailored customer service experiences.
“Selecting Oracle’s mobile technology will enable our brand ambassadors to ensure a seamless in-store experience from the discovery phase to purchase, in the optimal setting.”
Chief Executive Officer, De Beers Jewellers
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Oracle's Retail Asset Community Knowledge (RACK) portal is a treasure trove of material ranging from Oracle Retail customer journeys to global event proceedings and the latest updates on Oracle Retail roadmaps.
Create an omnichannel strategy that provides a seamless shopping experience across all channels.