Descubra lo que más de 400 vicepresidentes dicen sobre la modernización del servicio al cliente. Aprenda sus estrategias para mantenerse a la vanguardia.
¿Comprender la psicología puede mejorar el servicio al cliente?
¿Puede mantenerse a la par de las crecientes expectativas de los consumidores y los múltiples canales de comunicación? Podrá con Oracle Service Cloud. Vea cómo.
Aumente la agilidad del negocio. Logre más, más rápido y con menos recursos. Con los siguientes habilitadores clave: la nube, la tecnología móvil, las redes sociales, la analítica, la Internet de las cosas y los grandes volúmenes de datos pueden transformar su negocio para el futuro.Obtenga más información sobre prácticas recomendadas modernas
“With Oracle Service Cloud and Oracle Policy Automation Cloud Service, we completely automated our contact center process—from customer complaints to service execution—providing a seamless customer service experience across all our customer touch points.”
— Mofizur Rahman , Senior Deputy Director IT Department, Walton Hi-Tech Industries Limited
“Serving customers in the luxury segment involves delivering consistent and superior experiences. By implementing Oracle Service Cloud, we have improved our operational effectiveness and productivity in customer service delivery, thus improving our overall customer satisfaction.”
— Wendy Ng, Manager, Member Relations, Singapore/Malaysia, Reebonz Pte Ltd
“We implemented Oracle Sales Cloud and Oracle Service Cloud with help from Phincon. Now we have improved insight into our sales and service processes with the built-in analytic dashboards. These solutions helped us simplify the sales and services processes within our business. ”
— Nur Ria W, Director, PT Phintraco Technology
“With Oracle Service Cloud we now have complete traceability of customer queries received via any channel as well as speedy closure of web, email, or call service requests. The monitoring tool helps in improving agent productivity and enhancing customer experience.”
— Radhakrishna Pillai, CIO, SRL Diagnostics
“We evaluated other companies, but the solution that best suited our needs was Oracle Service Cloud and was recommended to us by Banco Santander in Spain. Oracle’s vision aligned with the one shared by the Santander group.”
— Leonardo Gaete, Head of IT and Cybersecurity Projects, Santander Consumer Finance in Chile
“Oracle Service Cloud enabled us to provide superior customer service, launch better campaigns, and monitor our activities on an integrated omni-channel cloud platform. We have saved time, effort, money, and can focus more on giving parents the support they need for their baby’s nutrition.”
— Isabelle Simal, International Customer Service Manager, Nestlé BabyNes (Nestlé S.A.)
“Retail requires speed and flexibility, and Oracle Service Cloud is a solution that provides both. The solution offers exceptional time to market and an approach based on modules that we can plug and adjust, providing a personalized way of answering queries and helping customers find the products that they need.”
— Dimitris Logothetis, E-commerce and Operations Director, Public
“We revamped our FAQ site with Oracle Service Cloud, enabling customers to solve inquiries with intuitive operation, and also reducing the number of inquiries by encouraging self-resolution. Moreover, unified FAQ management improved knowledge, response quality, and customer satisfaction.”
— TAKASHI KITAMI, General Manager - Marketing Managing Department, Skymark Airlines Inc.
“Oracle Service Cloud is flexible and easy to maintain, giving us the ability to shorten the lead time for updating our FAQ site. Its artificial intelligence feature also enables automatic sorting and suggestion of FAQ topics based on user interests, which helped to improve operating efficiency.”
— Kyosuke Oono, General Manager, Matsuyama Customer Center, Benefit One Inc.
“Oracle Service Cloud helped us increase the productivity of our agents by improving the process flows and preserving a comprehensive 360 degree view. With Oracle Service Cloud, it is now easier to track customer interactions and maintain a good relationship with all of our customers.”
— Reena Shahi, AVP – Service Quality, Angel Broking.