Oracle Customer Experience (CX) Service

Informe de la encuesta ejecutiva de Forbes Insights

Informe de la encuesta ejecutiva de Forbes Insights

Descubra lo que más de 400 vicepresidentes dicen sobre la modernización del servicio al cliente. Aprenda sus estrategias para mantenerse a la vanguardia.

La psicología detrás del servicio al cliente
La psicología detrás del servicio al cliente

¿Comprender la psicología puede mejorar el servicio al cliente?

Oracle Customer Experience (CX) Service

Servicio al cliente moderno

Descubra cómo puede equipar y transformar su centro de contacto para el futuro.

Brinde experiencias excepcionales de Servicio al cliente

¿Puede mantenerse a la par de las crecientes expectativas de los consumidores y los múltiples canales de comunicación? Podrá con Oracle Service Cloud. Vea cómo.



 

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Walton Creates a Seamless Customer Service Experience with Oracle Cloud

With Oracle Service Cloud and Oracle Policy Automation Cloud Service, we completely automated our contact center process—from customer complaints to service execution—providing a seamless customer service experience across all our customer touch points.

— Mofizur Rahman , Senior Deputy Director IT Department, Walton Hi-Tech Industries Limited

Reebonz Increases Customer Satisfaction by Improving Service Delivery with Oracle

Serving customers in the luxury segment involves delivering consistent and superior experiences. By implementing Oracle Service Cloud, we have improved our operational effectiveness and productivity in customer service delivery, thus improving our overall customer satisfaction.

— Wendy Ng, Manager, Member Relations, Singapore/Malaysia, Reebonz Pte Ltd

PT Phintraco Simplifies Sales and Service Management with Oracle Cloud

We implemented Oracle Sales Cloud and Oracle Service Cloud with help from Phincon. Now we have improved insight into our sales and service processes with the built-in analytic dashboards. These solutions helped us simplify the sales and services processes within our business.

— Nur Ria W, Director, PT Phintraco Technology

SRL Diagnostics Improves Agent Productivity Using Oracle Service Cloud

With Oracle Service Cloud we now have complete traceability of customer queries received via any channel as well as speedy closure of web, email, or call service requests. The monitoring tool helps in improving agent productivity and enhancing customer experience.

— Radhakrishna Pillai, CIO, SRL Diagnostics

Santander Consumer Finance Accelerates Business Growth with Oracle

We evaluated other companies, but the solution that best suited our needs was Oracle Service Cloud and was recommended to us by Banco Santander in Spain. Oracle’s vision aligned with the one shared by the Santander group.

— Leonardo Gaete, Head of IT and Cybersecurity Projects, Santander Consumer Finance in Chile

Nestlé BabyNes Boosts Customer Satisfaction with Oracle Service Cloud

Oracle Service Cloud enabled us to provide superior customer service, launch better campaigns, and monitor our activities on an integrated omni-channel cloud platform. We have saved time, effort, money, and can focus more on giving parents the support they need for their baby’s nutrition.

— Isabelle Simal, International Customer Service Manager, Nestlé BabyNes (Nestlé S.A.)

Public Achieves a 360 Perspective of Their Customers with Oracle Service Cloud

Retail requires speed and flexibility, and Oracle Service Cloud is a solution that provides both. The solution offers exceptional time to market and an approach based on modules that we can plug and adjust, providing a personalized way of answering queries and helping customers find the products that they need.

— Dimitris Logothetis, E-commerce and Operations Director, Public

Skymark Increased Customer Satisfaction by Improving FAQ Quality with Oracle

We revamped our FAQ site with Oracle Service Cloud, enabling customers to solve inquiries with intuitive operation, and also reducing the number of inquiries by encouraging self-resolution. Moreover, unified FAQ management improved knowledge, response quality, and customer satisfaction.

— TAKASHI KITAMI, General Manager - Marketing Managing Department, Skymark Airlines Inc.

Benefit One Cuts up to 10% of Operating Costs with Oracle Service Cloud

Oracle Service Cloud is flexible and easy to maintain, giving us the ability to shorten the lead time for updating our FAQ site. Its artificial intelligence feature also enables automatic sorting and suggestion of FAQ topics based on user interests, which helped to improve operating efficiency.

— Kyosuke Oono, General Manager, Matsuyama Customer Center, Benefit One Inc.

Angel Broking Improves Process Flows with Oracle Service Cloud

Oracle Service Cloud helped us increase the productivity of our agents by improving the process flows and preserving a comprehensive 360 degree view. With Oracle Service Cloud, it is now easier to track customer interactions and maintain a good relationship with all of our customers.

— Reena Shahi, AVP – Service Quality, Angel Broking.

Walton Creates a Seamless Customer Service Experience with Oracle Cloud
Reebonz Increases Customer Satisfaction by Improving Service Delivery with Oracle
PT Phintraco Simplifies Sales and Service Management with Oracle Cloud
SRL Diagnostics Improves Agent Productivity Using Oracle Service Cloud
Santander Consumer Finance Accelerates Business Growth with Oracle
Nestlé BabyNes Boosts Customer Satisfaction with Oracle Service Cloud
Public Achieves a 360 Perspective of Their Customers with Oracle Service Cloud
Skymark Increased Customer Satisfaction by Improving FAQ Quality with Oracle
Benefit One Cuts up to 10% of Operating Costs with Oracle Service Cloud
Angel Broking Improves Process Flows with Oracle Service Cloud

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