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Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it.
Learn how the future of CRM is ushering in a new era of automation to help marketing, sales, advertising, and service teams.
How smart is your service? Take our quiz to find out how you can deliver more intelligent experiences.
Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences.
Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences
Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.
Make critical connections between data, workflows, assets, and service teams. Use Internet of Things (IoT) monitoring to self-heal assets, diagnose problems, or trigger and manage a field service event. Link service inventory and logistics to contracts, warranties, and subscriptions as well as to billing, ecommerce, quoting, and sales performance management so field service techs can drive additional revenue.
See our marketing automation, sales, and service software designed for B2B businesses.
Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues.
Enhance CX through AI-driven predictive service capabilities, process automation, and tailored responses designed for specific customers at their exact time of need. With Oracle Service, you can simultaneously streamline your customer service strategy, accelerate business transformation, and delight your customers.
Remove complexity for your contact center agents and field service technicians. Through unified applications, prescriptive and intuitive user interfaces, and the power of AI, your customer service teams can focus on building stronger relationships and delivering a better overall customer experience.
Improve the entire field service management process with an end-to-end solution that boosts visibility and productivity. Oracle Field Service improves customer communication, reduces no-shows, boosts on-time arrivals, supports subscription service models, and ensures that problems are fixed right—the first time.
Oracle Commerce helps Canon deliver a seamless flow of ordering information from the front-end to its back-office systems.
Austin Belisle, Web Marketing Strategist, Oracle Advertising and CX
Customers today expect simple, seamless solutions when it comes to customer service. With unprecedented access to the latest technologies and data, businesses can easily meet their expectations with proactive, contextual, and personalized experiences across all channels in real time.
Take this brief self-assessment to score your organization’s strategy. Simply select your functional area and answer a few questions to visualize and benchmark your company’s approach to intelligent service.Read the blog
Personalize interactions with a 360-degree view of customers. Seamlessly connect touchpoints across digital channels, contact centers, and field engagements.
Drive value, brand equity, and effectiveness by offering customers various choices to engage across all channels—anywhere, and any time.
Consistently give a single, correct answer with superior knowledge management, web, and mobile self-service capabilities.
Predict, augment, and optimize the customer experience (CX) and improve resource utilization using automation and intelligence.
Provide a unified view of your business and empower your customer service agents, who are on the front line of CX, to meet and exceed customer expectations.
Get up to speed on the latest releases of Oracle B2B Service and Oracle B2C Service and ensure that your upgrade is successful. Review the latest features, including the innovations, capability overviews, business benefits, setup considerations, and usage tips.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.
Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.