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Oracle Service

Oracle Service is a suite of customer service tools that help service organizations, agents, and field technicians predict their customers’ needs and deliver positive service experiences when and where they want it.

Join us at Oracle CloudWorld

This October 17-20, discover new ideas, skills, and cloud solutions that help you meet your business goals and metrics at Oracle CloudWorld.

Explore Oracle Service

Deliver frictionless customer service

Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences.

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Connect your team’s view of high-value accounts

Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences

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Provide complete field service management

Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.

Modules

What is digital-first customer service?

Today’s customer service strategy is reactive, static, and focuses more on efficiency than the customer. Our vision for the future is one that breaks these stereotypes and provides your customers with predictive, unique, and hyper-convenient experiences.

1
The future of customer service is digital-first service Prepare to deliver digital-first experiences
2
Exploring the power of predictive customer service Ease your customer’s frustrations ahead of time
3
The important of offering unique service experiences Keep pace with changing consumer expectations
4
Creating the convenience customers crave Help customers reach a resolution in minutes

Better together

Oracle and Five9’s integrated customer service solution improves CX

Oracle and Five9 have partnered to create an integrated service solution that gives your customers the ability to choose how they engage with you and provides your agents the tools they need to quickly solve customer concerns, across channels.

Explore Oracle Service industry solutions

Oracle Service customer successes

View more customer successes

Learn why companies across all industries use Oracle Service to deliver differentiated and meaningful customer service experiences. Click on a logo to learn more.

Why choose Oracle Service?

  • Create digital-first experiences for your customers

    With Oracle Service’s automated solutions, brands can give customers the power to easily find information and answers to their questions or engage with a live person when necessary.

    See how Razer is delivering digital-first service experiences (2:59)

  • Improve your organization’s data visibility

    Oracle offers solutions across multiple applications and customer touchpoints to help businesses connect data across service, marketing, sales, commerce, loyalty, finance, and supply chain. Customers receive more personalized and holistic service experiences, as well as more immediate problem resolutions, without having to engage a company at multiple touchpoints.

    Explore the integration with Oracle Unity

  • Simplify customer service delivery

    Help agents focus on high-value interactions by providing guided assistance, next-best-action recommendations, and automation for routine processes—all from within a single desktop application. Agents have more time to focus on high-value client relationships and revenue-generating opportunities.

    Take a tour of live chat for Oracle Service

June 28, 2022

Why partner-powered customer experiences are better than going it alone

Jeff Wartgow, Vice President, Product Management, Oracle Advertising and CX

We can't deliver what our customers want without strong partnerships. That’s why we pool our resources and maintain focus on our core strengths. Learn more about our collaboration with Five9.

Read the blog

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Resources

Cloud readiness

Best practices and resources

Find best practices and useful resources that can help you make the most of your Advertising and CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.

Documentation

Documentation

Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.

Cloud learning

Develop your CX skills

Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.

Community

Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.

Support and Services

Oracle Cloud Marketplace

Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.

Consulting and partner services

Best Practices

Customer service best practices

Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.

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