Simplify account management, increase sales of new products and services, and deliver more value to your Commercial & Industrial (C&I) customers. Oracle gives commercial teams a complete picture of their customers’ billing, usage, and service information so they can recommend the right offers, resolve issues faster, and spend more time selling.
Take a journey through Oracle Customer Experience for Utilities.
Help your sellers prioritize high-value accounts and recommend the best rates, programs, products, and services to generate sales. Enhance collaboration across your teams, automate manual tasks, and give your key account managers the visibility they need to support their customers more effectively.
Streamline the process for preparing energy and non-energy quotes for single and multisite customers. Use Oracle Configure, Price, Quote to automate eligibility, negotiation, and approval processes.
Enrich and update account records with extensive, up-to-date, and accurate market and organizational data points to help sellers improve commercial engagements.
Deliver complete, self-service digital commerce experiences for energy and non-energy products and services. Scale online revenue quickly and cost effectively.
“We were looking for a specific solution to enable us to compete in this market and wanted a strong partner committed to innovation. Our legacy system had many challenges and we wanted to provide customers and clients with reliable information, along with personalized offerings. Oracle is the best long-term partner to help solve our toughest problems.”
Ania Costin, Sr. Product Marketing Manager, Oracle
Five years on from a mold-breaking, six-month implementation of Oracle’s metering, billing and customer experience solution for utilities, Danish retailer NRGi is still pushing itself and the market to reduce cost to serve and increase value to its customers. Learn how NRGi continues to evolve and thrive in an open and competitive market.Read the complete post
Guide your sellers with intelligent recommendations and help them focus on the right prospects at the right time.
Streamline service interactions, solve issues faster, and build lasting customer relationships.
Connect customer care, billing, and advanced metering to deliver efficient service.