Oracle Support Contacts

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Oracle provides essential support services including 24/7 technical assistance, powerful proactive support resources, and product updates. With global coverage and 50,000+ development engineers and customer support specialists, Oracle delivers complete, dependable, fully-integrated service.


Acquired Product Support

Oracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Access Support for your products:

Online Support

Need Help? Go to My Oracle Support to:

  • Find Answers in the Oracle Support Knowledge Base
  • Submit, update, or review Service Requests
  • Engage the My Oracle Support Community
  • Download software updates
  • Tap into Oracle proactive support tools and best practices

You must have purchased support to access My Oracle Support.

United States

Support
  • Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (you must have purchased support).
  • Call 1.800.223.1711 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. For questions concerning your support license or support contract, please see the “Oracle Premier Support Renewal Center” section.
  • Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.

Oracle Premier Support Renewal Center

To renew your on-premises support, log on to http://shop.oracle.com to review and accept your renewal.


Other Service Inquiries:
  • For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail)

Canada

Support
  • Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (you must have purchased support).
  • Call 1.800.668.8921 or 1.905.890.6690 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal or related support questions. For questions concerning your support license or support contract, please see the “Premier Support Renewal Center” section.
  • Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.

Oracle Premier Support Renewal Center

To renew your on-premises support, log on to http://shop.oracle.com to review and accept your renewal.


Other Service Inquiries:
  • For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail)

Latin America

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (you must have purchased support).

Country Support Hotline Support Sales
Argentina Acceso directo: 0800.666.0173
Ví­a AT&T Direct: 0800.555.4288 ó 0800-222-1288 conectar a 877.767.2253		 Phone: +54 1152996000
Belize Ví­a AT&T Direct: 811 conectar a 877.767.2253 Phone: +506.2205.5554
Bolivia Ví­a AT&T Direct: 800.10.1110 conectar a 877.767.2253 Telesales: 0800.0178
Brazil Toll Free: 0800.891.5899
Direct Access: +55.11.5189.1001
Fax: +55.11.5189.1101		 Toll Free: 0800.891.4436
Direct Access: +55.11.5189.1000
Fax: +55.11.5189.1189
Caribbean Islands
(Except Puerto Rico, Republica Dominicana Netherlands, and Aruba)		 AT&T Direct® Access Number 877.767.2253 Phone: +506.2205.5554
Central America Para numeros telefonicos, por favor refierase al pais de preferencia. Phone: +506.296.1530
Chile Acceso Directo: +56.2.663.2003
Acceso Directo: 188.800.800.075
Ví­a AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253		 Phone: +56.2.663.2000
Colombia Acceso Directo:01.800.912.1586
Ví­a AT&T Direct: 018009110010 conectar a 877.767.2253		 Phone: +571.611.9600
Costa Rica Acceso Directo: 0.800.011.0515
Ví­a AT&T Direct: 0.800.0.114.114 conectar a 877.767.2253		 Telesales: 0.800.011.0621
Ecuador Ví­a AT&T Direct: 1999119 conectar a 877.767.2253 Phone: +1.800.67.2253
El Salvador Ví­a AT&T Direct: 800.1288 conectar a 877.767.2253 Phone: +506.2205.5554
Guatemala Ví­a AT&T Direct: 138126 or 9999190 ó 0800-222-1288 conectar a 877.767.2253 Phone: +506.2205.5554
Honduras Ví­a AT&T Direct: 800.0.123 conectar a 877.767.2253 Phone: +506.2205.5554
Jamaica Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 Phone: +1.809.960.2359
Mexico Acceso Directo: 01.800.672.10.52
Acceso Directo: 001.877.767.2253
Ví­a AT&T Direct: 01.800.288.2872 conectar a 877.767.2253		 Phone: +52.55.9178.3000
Nicaragua Ví­a AT&T Direct: 1.800.0174 conectar a 877.767.2253 Phone: +506.2205.5554
Panamá Acceso Directo: 001.877.767.2253
Via ATT direct: 800.0109; conectar a 877.767.2253		 Phone: +507.263.9077
Paraguay Acceso Directo: 009.800.55.10005
Ví­a AT&T Direct: 008.11.800 conectar a 877.767.2253		  
Peru Acceso Directo: 0800.50.718
Ví­a AT&T Direct: 080050288 / 080070088 conectar a 877.767.2253		 Phone: +51.1.615.1000
Puerto Rico 877.7.ORACLE Phone: +1.787.999.3100
República Dominicana Acceso Directo: 1.877.767.2253
Ví­a AT&T Direct: 1.800.872.2881 conectar a 877.767.2253		 Phone: +1.809.540.6612
Trinidad Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 Phone: 1.868.624.4203
Uruguay Ví­a AT&T Direct: 000.410 conectar a 877.767.2253 Phone: +54.11.4.341.8100
Venezuela
Includes Netherlands Antilles (Curacao, Bonaire, Saba, Sint Eustatius and Sint Maarten , Aruba, and Sur Inam)		 Venezuela:
Aceso Directo: 0800.100.2057
Acceso directo: +58.212.955.1325
Via ATT direct: 0800.2255.288; conectar a 877.767.2253

Netherlands Antilles:
Via ATT direct: 001.800.872.2881; conectar a 877.767.2253

 Phone: +58.212.955.1300
Instructions for Dialing AT&T Direct® Access Numbers
  • Visit the AT&T World Traveler to obtain your AT&T Direct Access Number.
  • Use the AT&T Access Numbers drop down menu to select the country from which you are calling.
  • Dial the AT&T Direct® Access Number + area code + phone number.

Europe, Middle East, and Africa

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (you must have purchased support).

Home Global Support Center: United Kingdom

Country Support Hotline Oracle Premier Support Renewal Center
Albania +386.1.588.89.00  
Armenia Please see CIS  
Austria +43.1.33777.555  
Bahrain 80004238  
Belgium +32.2.719.12.12  
Bosnia and Herzegovina +387.33.95.89.89  
Bulgaria +359.2.923.8130  
Cameroon +20235350755  
CIS (This local support center covers Russia, Ukraine, Belarus, Uzbekistan, Armenia, Azerbaijan, Georgia, Kyrgyzstan, Moldova, Mongolia, Tajikistan, and Turkmenistan) +7.495.641.15.51  
Croatia +385.1.632.32.22  
Cyprus +35722694693  
Czech Republic +420.221.438.199  
Denmark +45.44.80.80.81  
Egypt +202.35350755  
Estonia +372.628.7777  
Finland +358.9.54.94.1300  
France +33.1.57.60.21.22  
Gabon +20235350755  
Germany +49.180.2000.170 +49.891.430.2828
Greece +30.210.67.89.450  
Hungary +36.1.2241800  
Israel +972.3.9273677  
Italy +39.06.52436.400  
Ivory Coast 2 Stage dialing: First 00.111.11 then 800.379.0402  
Jordan +962.6.5200895  
Kazakhstan +7.727.320.1643  
Kenya +254.20.288.9.150  
Kuwait +96522921227  
Latvia +371.6704.6086  
Lebanon +9611963240  
Lithuania +370.5.204.76.40  
Luxembourg +352 4911 3345  
Macedonia +386.1.588.89.00  
Malta +800.62.474  
Mauritius Toll Free: +8020440036  
Morocco +212522977095  
Netherlands +31.30.6699444  
Nigeria +20235350755  
Norway +47.6752.6752  
Oman +971.4.3909040  
Poland +48.22.6908701  
Portugal +351.21.423.52.00  
Qatar +971.4.3909040  
Romania +40213678810  
Saudi Arabia Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network)
Toll Free: 800.850.0093 (Bharti Airtel Fixed and Mobile Network)
Local Access: +966.11.273.9977		  
Senegal +20235350755  
Serbia and Montenegro +381.11.201.68.30  
Slovakia +421.2.5728.8600  
Slovenia +386.1.588.89.00  
South Africa +27.11.319.4010
+27.21.400.7282		  
Spain +34.91.6312174 (if calling from outside Spain)
+902.312.174		  
Sweden +46.8.477.3600  
Switzerland +41.61.425.62.00  
Tanzania +20235350755  
Turkey: Istanbul region +90.212.329.68.20  
Turkey: Ankara region +90.312.248.8999  
United Arab Emirates: Dubai +971.4.3909040  
Abu Dhabi +971.4.3909040  
United Kingdom and Republic of Ireland +44.870.4000.900 +44.207.1312.982
Zimbabwe +20235350755  

Asia Pacific

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (you must have purchased support).

Country Support Hotline Oracle Premier Support Renewal Center
Australia +61.132.370
+61.2.8817.7600		 1.800.787.901
+61.2.94912850
Bangladesh Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)
+65.6436.1003		  
China 800.810.0366

4008.980.890		 10.800.650.0590
Hong Kong 800.963.604

+852.2866.9582

001 86 4008.980.890
(IDD rates applicable)		 +852.3655.7975
India India Support Hotline for all cities:
a) 000.800.100.7534 (Tata Toll Free)
b) 000117 (AT&T Toll Free) Enter 8007111005 after voice prompt
c) 1800 425 8448 (BSNL Toll Free)		  
India: Mumbai Use India Support Hotline  
India: Gurgaon Use India Support Hotline  
India: Bangalore Use India Support Hotline  
India: Kolkata Use India Support Hotline  
Indonesia +62.21.2555.2010  
Japan 0120.099638  
Korea +82.1588.8501 080.909.0880
+82.2.21947966
Macau 0800-559  
Malaysia 1 800 880 329  
Nepal Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)
+65.6436.1003		  
New Zealand 0800.478.776
+61.2.8817.7600		 +64.9977.2110
Pakistan Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005)
+65.650.12200		  
Philippines 1800 1651 0500  
Singapore 800.616.1618 (support hotline)
+65.6436.1003 (support hotline)		  
Sri Lanka 800.7111.005  
Taiwan 0800.077677 +886.2.87267561
Thailand 0018006112759  
Vietnam Call 120650065
Select additional options by pressing 2#
Select Enhanced International Toll-Free Service by pressing 2#
Enter 000011158

Alternate number +84835211445		  

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