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ANALYSTS
Aberdeen Research: Oracle Leads the Charge Uniting IT with Business Through ITSM
(PDF)
Gartner: Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You
(PDF)
IDC, My Oracle Support: How Oracle is Expanding Software Support Services Capabilities Online
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BROCHURES
Lifetime Support Policy: Oracle Technology Products
(PDF)
Lifetime Support Policy: Oracle Applications
(PDF)
Lifetime Support Policy: Oracle Retail Applications
(PDF)
Maximize Your Application Investment with Oracle Enterprise Solution Management
(PDF)
Oracle Advanced Customer Services: Experience Successful Upgrades Sooner
(PDF)
Oracle Advanced Customer Services: Maximize the Performance and Value of Your Oracle Environment
(PDF)
Oracle Advanced Customer Services: Unlock the Power of your Oracle Applications - Start with the Experts
(PDF)
Oracle Premier Support Brochure
(PDF)
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CUSTOMER SUCCESS STORIES
Alltel
(PDF)
Brunswick
(PDF)
EMC
(PDF)
Erickson
(PDF)
Garmin
(PDF)
HerbaLife
(PDF)
Ingersoll Rand
(PDF)
Johns Hopkins University Applied Physics Laboratory
(PDF)
MassMutual
Sun Microsystems
(PDF)
ViaSat
(PDF)
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Customer Videos
British Telecom Reduces IT Risk with My Oracle Support
(2 min.)
Grupo Carvajal increase DBA productivity by 25%
(1 min.)
Johns Hopkins University Lowers TCO across the entire Oracle stack
(2 min.)
Oracle Helps Alltel Save $30 Million Per Year
(3 min.)
Pella discusses My Oracle Support
(2 min.)
Oracle Premier Support
(4 min.)
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DATA SHEETS
Advanced Customer Services Database Services for SAP Environments
(PDF)
Advanced Customer Services End User Survey Diagnostic
(PDF)
Advanced Customer Services for Hyperion
(PDF)
Advanced Customer Services for Hyperion
(Japanese) (PDF)
Advanced Customer Services IMPACT
(PDF)
Advanced Customer Services IMPACT
(Japanese) (PDF)
Advanced Customer Services US 1099 Tax Update
(PDF)
Business Critical Assistance
(PDF)
CEMLI Services for Oracle E-Business Suite
(PDF)
Diagnostic Tools for Oracle E-Business Suite
(PDF)
Lifetime Support Policy FAQs
(PDF)
My Oracle Support
(PDF)
Online DBA Service
(PDF)
Oracle Maintenance Wizard
(PDF)
Oracle Advanced Support Assistance
(PDF)
Oracle Exadata Services
(PDF)
Oracle One Stop Support for Partners
(PDF)
Oracle Priority Service
(PDF)
Oracle Proactive Support Tools Change Management
(PDF)
Oracle Proactive Support Tools Diagnostics
(PDF)
Oracle Proactive Support Tools Performance Management
(PDF)
Oracle Proactive Support Tools Upgrade Management
(PDF)
Oracle Solution Support Center
(PDF)
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DEMOS
A Next Generation Support Platform - My Oracle Support
(Flash)
Applying Patches Using the Maintenance Wizard
(Flash)
Configuring Projects in the Maintenance Wizard
(Flash)
Creating Custom Steps in the Maintenance Wizard
(Flash)
Creating New Users in the Maintenance Wizard
(Flash)
Running Reports in the Maintenance Wizard
(Flash)
Running Steps in the Maintenance Wizard
(Flash)
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GUIDES
Customer Quick Reference Guide—Hyperion
(PDF)
Customer Quick Reference Guide—JD Edwards EnterpriseOne and JD Edwards World
(PDF)
Customer Quick Reference Guide—Oracle Technology and Oracle E-Business Suite
(PDF)
Customer Quick Reference Guide—PeopleSoft Enterprise
(PDF)
Customer Quick Reference Guide—Siebel
(PDF)
Customer Quick Reference Guide—Siebel CRM On Demand
(PDF)
Oracle Premier Support: Your Benefits at a Glance
(PDF)
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INTERNET SEMINARS
View our robust listings of Pre-Recorded and Live Internet Seminars
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PODCASTS
An Explanation of Oracle's Lifetime Support Policy for All Application Products
(MP3)
Best Practices for Upgrading to Oracle Database 11
g
(MP3)
Empower Siebel 8.0 users with new simple-to-use rules engines
(MP3)
Improving Quality of Service for Oracle Database with My Oracle Support
(MP3)
Oracle Priority Service: Take Your Support To The Next Level
(MP3.)
SearchOracle.com: Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence
(MP3)
Top 10 Things to do to Prepare for an Oracle Database Upgrade
(MP3)
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WHITE PAPERS
Computerworld: Economic Stimulus: Combat IT Cost Pressures with Proactive Support
(PDF)
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