Premier Support helps lower the total cost and risk of owning your Oracle solutions, improve the return from
your IT investment, and optimize the business value of your IT solutions.
| Leverage |
To uniquely enable you to: |
To enjoy these benefits: |
| Product Enhancements and Updates
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- Take advantage of the latest industry-leading technology enhancements
- Get upgrades as part of your annual support contract
- Get access to new functionality across product lines that help you grow your information-driven business
- Get access to critical security and patches
- Take advantage of tax, legal, and regulatory updates
- Take advantage of back ported fixes
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- Benefit from enhancements to all Oracle product lines
- Stay competitive and keep margins growing while you improve business efficiencies
- Upgrade to the most current release through automated migrations, scripts, and tools
- Efficient distribution of Oracle's security patches
- Receive fixes in your production version of Oracle software
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Global Reach
- Global Customer Care
- Global Support Infrastructure
- 24/7 Mission Critical Support
- Local Language Support
- Direct Connection
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- Benefit from one of the largest award-winning software customer services organizations in the world
- Get direct access to Oracle expertise for your mission critical issues available 24/7
- Receive technical support by your time zone business hours
- Obtain the best support available, as fast as possible
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- Get immediate support for your mission-critical applications
- Get fast, accurate resolution so you can stay on your production schedule
- Get back to business quickly
- Receive support offered in 27 local languages
- Benefit from highly secure Web conferencing technology and direct access to Oracle support engineers
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| Proactive, Automated Support |
- Access advanced, proactive and personalized support capabilities to optimize system performance
- Access simplified, automated configuration management and framework
- Get access to security and performance alerts
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- Lower your total cost of ownership
- Minimize cost and risk
- Get embedded supportability in our products
- Simplify configuration management with My Oracle Support
- Receive alerts specific to your configurations
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| Lifetime Support |
- Maximize your Oracle investment
- Control your upgrade strategy
- Unlock the full value of your Oracle solutions
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- Coverage for your entire technology stack
- Peace of mind knowing that Oracle supports your business
- Easy planning and budgeting for Oracle's exclusive product upgrades
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| Ecosystem Support |
- Get end-to-end lifecycle support for your entire Oracle ecosystem
- Receive timely and accurate multivendor support
- Get low cost Oracle Unbreakable Linux support
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- Enterprise-quality Linux support at a lower cost
- One-Stop Support for key Independent Software Vendors
- Joint Escalation Teams with key infrastructure vendors
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| Infrastructure Support |
- Get low cost Oracle Unbreakable Linux and Oracle VM support
- Leverage Oracle's RAC expertise as part of your Premier Support subscription
- Make the most of your Oracle Exadata system
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- Enterprise-quality Linux and VM support at a lower cost
- Benefit from Oracle best practices around RAC implementations
- Single point accountability for installation, configuration and 24/7 global support for Oracle Exadata
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