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Premier Support helps lower the total cost and risk of owning your Oracle solutions, improve the return from
your IT investment, and optimize the business value of your IT solutions.
| Leverage |
To uniquely enable you to: |
To enjoy these benefits: |
| Product enhancements and updates |
- Take advantage of the latest industry-leading technology enhancements
- Get upgrades as part of your annual support contract
- Get access to new functionality across product lines that help you grow your information-driven business
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- Benefit from enhancements to all Oracle product lines
- Stay competitive and keep margins growing while you improve business efficiencies
- Upgrade to the most current release through automated migrations, scripts, and tools
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| Global Support Infrastructure |
- Benefit from one of the largest award-winning software customer services organizations in the world
- Get direct access to Oracle expertise for your mission critical issues available 24/7
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- Get immediate support for your mission-critical applications
- Get fast, accurate resolution so you can stay on your production schedule
- Get back to business quickly
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| Proactive, Automated Support |
- Access advanced, proactive, automated support tools to optimize system performance
- Access simplified, automated configuration management and framework
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- Lower your total cost of ownership
- Minimize cost and risk
- Get embedded supportability in our products
- Simplify configuration management with Software Configuration Manager
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| Lifetime Support |
- Maximize your Oracle investment
- Control your upgrade strategy
- Unlock the full value of your Oracle solutions
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- Coverage for your entire technology stack
- Peace of mind knowing that Oracle supports your business
- Easy planning and budgeting for Oracle's exclusive product upgrades
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| Ecosystem Support |
- Get end-to-end lifecycle support for your entire Oracle ecosystem
- Receive timely and accurate multivendor support
- Get low cost Oracle Unbreakable Linux support
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- Enterprise-quality Linux support at a lower cost
- One-Stop Support for key Independent Software Vendors
- Joint Escalation Teams with key infrastructure vendors
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