Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences.
Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences
Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.
Today’s customer service strategy is reactive, static, and focuses more on efficiency than the customer. Our vision for the future is one that breaks these stereotypes and provides your customers with predictive, unique, and hyper-convenient experiences.
Oracle and Five9 have partnered to create an integrated service solution that gives your customers the ability to choose how they engage with you and provides your agents the tools they need to quickly solve customer concerns, across channels.
Help your patients quickly and easily find the care they need with digital patient service experiences that improve access to care, increase agent efficiency, create unified patient profiles, and support even more patients.
Increase customer satisfaction with faster contact center resolutions, intuitive account management tools, and proactive service communications.
Improve responsiveness and deliver consistent interactions across every channel, no matter how your residents choose to engage. A complete set of digital customer service tools, empowers your employees to provide government services from anywhere.
Help your service organization and agents predict their customers’ needs and deliver service support to shoppers instantly on their preferred channel.
With Oracle Service’s automated solutions, brands can give customers the power to easily find information and answers to their questions or engage with a live person when necessary.
Oracle offers solutions across multiple applications and customer touchpoints to help businesses connect data across service, marketing, sales, commerce, loyalty, finance, and supply chain. Customers receive more personalized and holistic service experiences, as well as more immediate problem resolutions, without having to engage a company at multiple touchpoints.
Help agents focus on high-value interactions by providing guided assistance, next-best-action recommendations, and automation for routine processes—all from within a single desktop application. Agents have more time to focus on high-value client relationships and revenue-generating opportunities.
Jeff Wartgow, Vice President, Product Management, Oracle Advertising and CX
We can't deliver what our customers want without strong partnerships. That’s why we pool our resources and maintain focus on our core strengths. Learn more about our collaboration with Five9.Read the blog
Find best practices and useful resources that can help you make the most of your Advertising and CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.
Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.