Work and Asset Cloud Service

Increase maintenance efficiencies, predict and prevent problems, extend asset life, and reduce costs across all of your assets.

Get familiar with Oracle Utilities releases

View key resources for managing your service

Discover how Oracle works with you

    • Oracle has a global team of more than 18,000 support and service specialists, digital resources, a customer community, and more.

      Learn about My Oracle Support (MOS)

      Learn how to register, get help, effectively submit Service Requests (SRs), and more.

    • Get instructions for escalating SRs

      View the process for escalating an SR. This should be done before contacting your Customer Service Manager!

      Take MOS training

      Check out this video series for more on SR management. Note that you'll need a MOS account to view these videos.

      Work effectively with Support 

      Learn tips and best practices for engaging with Oracle Support. Note that you'll need a MOS account to view this content.

    • Customer Success Managers (CSMs) help customers get the most out of their Oracle Utilities solutions to achieve desired business objectives.

    • Oracle provides a range of services during the implementation and operation of Utilities Cloud services, such as addressing service requests, providing incident and problem management services, implementing disaster recovery processes, and more.

      Understand roles and responsibilities

      Get familiar with the roles and responsibilities involved in the deployment, configuration, and maintenance of your Oracle Utilities cloud services.

    • See Oracle contracts 

      Get a copy of your Cloud Services Agreement, find service descriptions, learn about Oracle hosting and delivery policies, and more.

      Learn about disaster recovery

      Get familiar with disaster recovery processes for Oracle Utilities Cloud Services. 

    • Review Cloud Operations service requests

      Learn about the services provided by the Oracle Utilities Cloud Operations team and get instructions for making needed service requests.

      View Live Operate Services

      Understand how we assist you with the ongoing operation of supported Oracle Utilities cloud services once they're live and in production.

Learn more

We are here to help!

Oracle delivers technical support from product experts focused on resolving issues to minimize their business impact. Oracle Support teams personalize their guidance based on your specific challenges and needs.

My Oracle Support (MOS) provides 24/7 access, so you can get help when you need it.