Increase maintenance efficiencies, predict and prevent problems, extend asset life, and reduce costs across all of your assets.
Check out the new features and updates we made to Work and Asset Cloud Service in the 25.10 release. It's important to keep up to date with the latest and upgrade regularly to avoid future compatibility issues.
Top features include:
Using an earlier version? View features included in the previous release, Work and Asset Cloud Service 25.4
The Oracle Utilities Cloud Model ensures that you have the latest features, functionalities, and upgrades.
Check out frequently asked questionsHave questions about releases? Get answers to commonly asked questions about the Oracle Utilities release process.
Familiarize yourself with the different types of environment updates, such as general availability releases and maintenance packs.
Understand the implementation release processThe release process during implementation ensures you have the latest features and functionality, as well as a stable environment prior to go live.
Find dates and times for application updates, deadlines to upgrade to the latest release, and when a release will reach end of life.
You'll work with your Customer Success Manager when scheduling upgrades.
Understand how to plan and implement maintenance updates to ensure the continuous reliability of your Oracle Utilities cloud services.
The Oracle Utilities Testing Accelerator is a solution that automates testing processes for Oracle Utilities applications to help prepare for environment upgrades. Check out the free learning path.
Visit the Utilities Forum to submit improvement ideas directly to Oracle Product Management.
Explore best practices for regression testing in your upgraded environment with each release.
See features and improvements included in the current and previous releases of any Utilities cloud service.
Learn about the environment fixes and enhancements included in each maintenance pack. Note that you need a My Oracle Support (MOS) account to view this article.
Get instructions for creating users and groups, granting access to business applications, and configuring various settings.
See the Cloud Services Security guideLearn how to set up security for your Oracle Utilities Cloud services.
Get familiar with security, batch processing and monitoring, Configuration Migration Assistant, and information lifecycle management.
Learn about the the relationship between OCI and the Oracle Utilities SaaS platform.
Access the Status Page for your tenancy to see the current operational status of your environment(s). You can also subscribe to notifications to be informed of upcoming maintenance and other important updates.
The Content Migration Assistant is a tool that allows you to migrate data from one environment to another.
Create your environments using Oracle's self service provisioning tool, Application Manager.
Learn about the services provided by the Oracle Utilities Cloud Operations team and get instructions for making needed service requests.
Learn how to get started using REST APIs for Customer Cloud Service.
Get instructions for constructing the request URL and confirm you have proper authentication for REST APIs.
Discover available integrations for Oracle Utilities services, such as Oracle Customer Cloud Service and Oracle Field Service, and get instructions for setting them up. Check out the Utilities Integrations Overview course.
Learn about Oracle Utilities Analytics Visualization, a suite of analytics applications that allow you to derive strategic insights from your data through exploration, discovery, visualization, and analysis.
Take Oracle's free SQL trainingTake Oracle's exclusive free learning path to become an expert in SQL, so you can create customized reports quickly and easily.
Discover BI Publisher, an out-of-the-box system integration, which allows you to create and run reports from your application.
Discover OCI GoldenGateCheck out OCI GoldenGate, a service that allows you to design, execute, and monitor data replication and stream data processing solutions without allocating or managing compute environments. Note that GoldenGate is not included with your Oracle Utilities services.
Learn about the GoldenGate replication process, which enables you to replicate data from your cloud service to use in other applications for reporting, testing, and more.
You can run and analyze a Performance Hub Report if your application or batch processing jobs are running slower than normal.
Use plug-in drive batch processes to fix data issues that can't be resolved using online tools.
Learn how to run and troubleshoot batch processing jobs.
Learn about the process of refreshing (cloning) data from one environment to another and how to submit a refresh request.
Set up inbound allow listing for your Utilities Cloud services.
Request for a domain name service (DNS) to be added in the allow list for outbound communication to external systems.
Oracle has a global team of more than 18,000 support and service specialists, digital resources, a customer community, and more.
Learn about My Oracle Support (MOS)Learn how to register, get help, effectively submit Service Requests (SRs), and more.
View the process for escalating an SR. This should be done before contacting your Customer Service Manager!
Take MOS trainingCheck out this video series for more on SR management. Note that you'll need a MOS account to view these videos.
Learn tips and best practices for engaging with Oracle Support. Note that you'll need a MOS account to view this content.
Customer Success Managers (CSMs) help customers get the most out of their Oracle Utilities solutions to achieve desired business objectives.
Get familiar with how you'll work with your Customer Success Management team during your journey with Oracle.
Oracle provides a range of services during the implementation and operation of Utilities Cloud services, such as addressing service requests, providing incident and problem management services, implementing disaster recovery processes, and more.
Understand roles and responsibilitiesGet familiar with the roles and responsibilities involved in the deployment, configuration, and maintenance of your Oracle Utilities cloud services.
Get a copy of your Cloud Services Agreement, find service descriptions, learn about Oracle hosting and delivery policies, and more.
Learn about disaster recoveryGet familiar with disaster recovery processes for Oracle Utilities Cloud Services.
Learn about the services provided by the Oracle Utilities Cloud Operations team and get instructions for making needed service requests.
View Live Operate ServicesUnderstand how we assist you with the ongoing operation of supported Oracle Utilities cloud services once they're live and in production.
Find guides, processes, and resources on the Oracle Help Center.
View now about Oracle LiveOracle delivers technical support from product experts focused on resolving issues to minimize their business impact. Oracle Support teams personalize their guidance based on your specific challenges and needs.
My Oracle Support (MOS) provides 24/7 access, so you can get help when you need it.